What 805 owners told NHTSA about the 2018 Subaru Outback Wilderness

I AM CURRENTLY ON MY SECOND WINDSHIELD AFTER HAVING THE FIRST REPLACED FOR CRACKING. THE REPLACEMENT NOW HAS UPWARDS OF 100 PITS OR CHIPS AND LOOKS WELL ON ITS WAY TO CRACKING AGAIN. I HAVE VISITED THE DEALERSHIP AND SUBARU WILL NOT ENTERTAIN THE IDEA OF COVERING THIS UNDER WARRANTY EVEN THOUGH THERE SEEMS TO BE A KNOWN ISSUE OF WINDSHIELD FAILURE. THE CHIPS AND PITS HAVE COME FROM NORMAL USE WHILE DRIVING AND THE WINDSHIELD HAS NOT BEEN STRUCK BY ROCKS OR ANY LARGER OBJECTS.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THE FRONT WINDSHIELD CRACKED. THE CONTACT CONTACTED LOU FUSZ SUBARU ST. LOUIS (900 N LINDBERGH BLVD, ST. LOUIS, MO 63141) WHERE IT WAS DIAGNOSED WITH THE FRONT WINDSHIELD NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.*DT THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND OFFERED A $500.00 CREDIT FOR THE REPAIR. THE CONSUMER DECLINED AND THE VEHICLE REPAIRED AT A GLASS REPAIR COMPANY.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED ON THE PASSENGER'S AND DRIVER'S SIDE WITHOUT IMPACT. THE CONTACT STATED THAT THE WINDSHIELD HAD BEEN REPLACED THREE TIMES IN A YEAR. THE VEHICLE WAS TAKEN TO NATE WADE SUBARU SALES (1207 S MAIN ST, SALT LAKE CITY, UT 84111, (888) 654-7340) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND OFFERED A PARTIAL REIMBURSEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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I WAS DRIVING DOWN THE ROAD (2 LANE HIGHWAY) AND THE WINDSHIELD CRACKED. IT SOUNDED LIKE A GUNSHOT. THERE WERE NO OTHER CARS AROUND ME, AND NO VEHICLE NEAR TO THROW UP A ROCK. I COULD NOT FIGURE OUT WHAT HAPPENED. I ONLY RECENTLY FOUND OUT THAT THESE WINDSHIELDS DO THIS ON THEIR OWN. DEFECTIVE.

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IT HAPPENED IN AUGUST OF 2020. VEHICLE WAS STATIONARY IN A GROCERY STORE PARKING LOT ON A CLEAR SUNNY DAY. IT WAS FAIRLY HOT OUTSIDE (A/C WAS RUNNING) AND I WAS SITTING IN THE CAR EATING WHEN I HEARD A POPPING/CRACKING SOUND. AT FIRST I THOUGHT IT WAS THE PLASTIC SUSHI CONTAINER I WAS EATING OUT OF BREAKING, BUT THEN I SAW A CRACK HAD FORMED AT THE TOP OF THE PASSENGER SIDE WINDSHIELD. IT CONTINUED RADIATE AND NOW IS A LONG CRACK RUNNING THE LENGTH OF THE WINDSHIELD AND IS PARALLEL TO THE ROOF LINE.

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WINDSHIELD CRACKED AND WITHIN 3 DAYS RAN ACROSS MOST OF THE ENTIRE WIDTH OF THE FRONT WINDSHIELD.

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WINDSHIELD SPONTANEOUSLY CRACKED DURING THE NIGHT. VEHICLE WAS PARKED AT RESIDENCE WHEN IT CRACKED. THE LOW TEMPERATURE WAS AT OR JUST BELOW ZERO DEGREES FARENHEIT.

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MY WINDSHIELD SPIDERWEBBED WHEN IT WAS HIT WITH ROCK. AT FIRST IT CHIPPED AND THEN A COUPLE MINUTES LATER IT SPIDERWEBBED INTO A CRACK THAT IS ALMOST A FOOT LONG. THIS ALSO HAPPENED TO ME WHEN I WAS COMING HOME FROM THANKSGIVING. I HAD TO REPLACE MY WINDSHIELD ON DECEMBER 5TH, 2020, WHICH WAS AROUND $1500 AND NOW I WILL HAVE TO REPLACE THE WHOLE THING AGAIN. BOTH INSTANCES I WAS DRIVING ON HWY 49 IN ARKANSAS. I DON'T KNOW WHY, BUT I FEEL LIKE THE WINDSHIELD SHOULD BE STRONG ENOUGH TO JUST GET CHIPPED AND NOT IMMEDIATELY SPIDERWEB INTO SOMETHING BIGGER AND MORE EXPENSIVE TO FIX. IN THE 3 YEARS OF HAVING MY CAR THIS WILL HAVE TO BE THE SECOND WINDSHIELD I NEED TO REPLACE DUE TO THE WINDSHIELD CRACKING AFTER IT GETS CHIPPED. I JUST DON'T THINK THE WINDSHIELD IS AS HIGH OF A QUALITY AS THE REST OF THE CAR.

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HELLO! SO I JUST GOT THIS SUBARU A FEW WEEKS AGO AND TODAY IN THE RIGHT SIDE LOOK LIKE THE TINNIEST ROCK IN THE WORLD HIT IT AND CRACKED MY WINDSHIELD. I'VE TALKED TO A FEW A MY BUDDY'S WHO OWN SUBARU'S AS WELL AND WAS TOLD TO CONTACT Y'ALL BECAUSE THE NEW MODELS HAVE A VERY THIN WINDSHIELD AND Y'ALL WILL HAVE IT TAKEN CARE OF. THANKS FOR YOUR TIME. CODY.

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WINDSHIELD SPONTANEOUSLY CRACKED NEAR MIDDLE TOP OF WINDSHIELD, FROM EDGE ABOUT 6-8INCHES AND WITHIN THE FIELD OF VIEW OF THE EYESIGHT CAMERAS

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THE WINDSHIELD OF THIS 2018 SUBARU OUTBACK HAS FRACTURED THREE TIMES IN LESS THAN THREE YEARS OF OWNERSHIP. IN ALL THREE INSTANCES, THERE WAS NO KNOWN PROJECTILE THAT CAUSED IMPACTED THE VEHICLE TO CAUSE THE HAIRLINE CRACKS. THE WINDSHIELD APPEARS TO HAVE CRACKED ON ITS OWN. THE VEHICLE WAS ONLY DRIVEN ON PAVED ROADS AND HIGHWAYS, WITH NO UNUSUAL OR OFF-ROAD DRIVING PRECEDING THE INCIDENTS. THIS VEHICLE WAS PURCHASED NEW IN 2018 AND BOTH REPLACEMENT WINDSHIELDS WERE PURCHASED AT A LOCAL SUBARU DEALERSHIP WITH SUBARU OEM GLASS. EACH REPLACEMENT HAS COST ROUGHLY $500 USD PLUS THE EYESIGHT RECALIBRATION COSTS. TOTAL REPLACEMENT COSTS HAVE TOTALED ROUGHLY $3,000 USD.

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WINDSHIELD CRACKED TWICE IN THE LAST SIX MONTHS AFTER GETTING HIT BY SMALL PEBBLE WHILE DRIVING WITHIN SPEED LIMIT ON HIGHWAY.

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THE FRONT WINDSHIELD DEVELOPS CRACKS AND STAR CHIPS FOR NO APPARENT REASON. HAD IT REPAIRED WITH HANSON AUTO GLASS 3 DIFFERENT OCCASIONS IN THE 2 YEARS OF OWNERSHIP. ONLY ABLE TO FIND 2 OF 3 PICTURES OF REPAIR PAPERWORK.

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WELL IT WAS 25BELOW HERE AND MY WINDSHIELD CRACKED ON ITS OWN WHILE IN THE SCHOOLTEACHERS PARKING LOT.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT WINDSHIELD SUDDENLY CRACKED ON THE PASSENGER'S SIDE WITHOUT IMPACT. THE NEXT DAY THE CRACK CONTINUED TO EXPAND. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE WINDSHIELD CRACKED AFTER AN UNKNOWN OBJECT STRUCK THE WINDSHIELD. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS PARKED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT AFTER THE WINDSHIELD WAS REPLACED, HE BECAME AWARE THAT THE REPLACEMENT WINDSHIELD WAS ALSO CRACKED. THE TECHNICIAN RETURNED TO REPLACE THE WINDSHIELD AND STATED THAT THE WINDSHIELD WAS CRACKED BY THE PLASTIC TRIM USED FOR THE WINDSHIELD SUPPORT. THE CONTACT STATED THAT THE WINDSHIELD WAS BEING REPLACED FOR THE THIRD TIME. THE CONTACT WAS CONCERNED FOR THE SAFETY OF THE OCCUPANTS RIDING IN THE VEHICLE AFTER LEARNING THAT THE PLASTIC TRIM WAS ABLE TO CRACK THE WINDSHIELD. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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MY WIFE WAS DRIVING HER 2018 SUBARU OUTBACK ON THE HIGHWAY. IT WAS NOT A PARTICULARLY HOT OR COLD DAY. SHE HEARD A CRACKING SOUND, WHEN SHE STOPPED SHE NOTICED A 3 INCH CRACK IN HER WINDSHIELD. THE CRACK WAS LOCATED ABOUT HALFWAY UP THE WINDSHIELD AND ON THE PASSENGERS SIDE. OVER THE NEXT DAY THE CRACK GREW AND GREW IN SEVERAL DIRECTIONS. MY WIFE TOOK THE CAR TO THE DEALER ON JAN 21, 2021 AND ASKED THEM ABOUT REPLACEMENT AND THEY TOLD HER THAT THEY DID NOT REPLACE WINDSHIELDS. IT WAS UNSAFE TO DRIVE SO I HAD TO HAVE THE WINDSHIELD REPLACED. THE COST WAS $1279.83.

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CRACK APPEARED IN RIGHT SIDE OF WINDSHIELD FOR NO REASON AS OUTBACK HAD BEEN SITTING PARKED THE DRIVEWAY FOR 5 DAYS. IT IS ABOUT 6' LONG FROM LEFT TO RIGHT THEN TURNS RIGHT OR DOWNWARD ABOUT 3'.

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MY WINDSHIELD JUST CRACKED. IT WAS NOT HIT BY A ROCK OR ROAD DEBRIS, NOR WAS INVOLVED IN AN ACCIDENT/CRASH. THE VEHICLE WAS IN MOTION, CRUISING ON A WELL-MAINTAINED ROAD FREE OF DEBRIS AND POTHOLES. THERE WERE NO VEHICLES IN FRONT OR AROUND MY VEHICLE. SPEED WAS ABOUT 45 MPH. THIS IS A COMMON PROBLEM WITH SUBARU CARS, AND SEEMS THAT THERE ARE OUT THERE INITIATIVES FOR A LAWSUIT AGAINST SUBARU.

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FOR THE SECOND IN TIME LESS THAN A YEAR THE WINDSHIELD HAS CRACKED AS A RESULT OF MINOR ROAD DEBRIS. THE FIRST TIME SUBARU COVERED THE REPLACEMENT UNDER WARRANTY. I HAVE RECENTLY CONTACTED THEM ABOUT THIS INCIDENT AND I AM AWAITING A RESOLUTION. I AM AWARE OF THE PENDING CLASS ACTION LAWSUIT AGAINST SUBARU REGARDING DEFECTIVE WINDSHIELD. AND I CAN SAY FROM EXPERIENCE IT IS COMPLETELY VALID. I HAVE NEVER OWNED A VEHICLE WITH SUCH A FRAGILE WINDSHIELD. IT IS DEFECTIVE AND DANGEROUS. PLEASE CONTACT IF YOU NEED ANY ADDITIONAL INFORMATION

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DRIVING VEHICLE SLOWLY OVER SPEED BUMP LEAVING AIR FORCE BASE. HEARD POPPING SOUND AT WINDSHIELD ON PASSENGER SIDE. DAY LATER HAD A LARGE CRACK IN WINDSHIELD. CRACK STARTED UNDER WINDSHIELD WIPER ON PASSENGER SIDE. SUBARU DEALERSHIP ADVISED WINDSHIELD CRACK NOT UNDER 3 YEAR/36000 MILE WARRANTY.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, SHE NOTICED THE FRONT WINDSHIELD WAS CRACKED. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO MILLER SUBARU (1592 NJ-38, LUMBERTON, NJ 08048, (609)267-4000) WHERE IT WAS DETERMINED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 37,000.

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WHILE TRAVELING AT 70MPH ON A HIGHWAY, A ROCK STRUCK THE UPPER RIGHT CORNER OF THE WINDSHIELD FROM ANOTHER SUV IN THE LANE TO THE RIGHT OF OUR VEHICLE. THIS WAS A REPLACEMENT WINDSHIELD INSTALLED BY JACK MORRIS AUTO GLASS.

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TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN THE GARAGE, THE NEXT DAY THE FRONT WINDSHIELD DEVELOPED A CRACK LOCATED ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS UNDETERMINED. THE CONTACT INDICATED THAT THE WINDSHIELD HAD BEEN REPLACED ON 2 PREVIOUS OCCASIONS AND EACH TIME NO IMPACT TO THE WINDSHIELD HAD OCCURRED TO CAUSE THE CRACKS. THE LOCAL DEALER FAULKNER SUBARU LOCATED AT 3233 PAXTON ST, HARRISBURG, PA 17111 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 25,000.

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2018 SUBARU OUTBACK HAS HAS A CRACK IN WINDSHIELD IN FEB. AND AGAIN IN SEPT. 2020 I CONTACTED THE DEALER IN BOONE, N.C. AND WAS TOLD THEY DO NOT FIX THEM THERE AND WOULD HAVE TO SEND IT OUT FOR REPAIR AND THEY WOULD NEED IT FOR 3-4 DAYS. I COULD NOT WAIT THIS LONG SO TOOK IT TO SAFELITE GLASS IN BRISTOL, TN. I DO NOT KNOW HOW THIS HAPPENED AND JUST NOTICED IT ONE MORNING. ABOUT SEVEN MONTHS LATER THE SAME THING HAPPENED IN ALMOST THE EXACT SAME SPOT. THIS SEEMED VERY UNUSUAL TO ME AND I JUST SAW THAT THIS HAS BEEN AN ISSUE WITH 2017-2020 YEARS. THIS COST ME $500.00 FOR BOTH REPAIRS.

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