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What 194 owners told NHTSA about the 2018 Subaru Crosstrek Wilderness

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (194)Crash / fire / injury (11)Visibility & wipers (72)Electrical system (32)Engine (32)Transmission & drivetrain (14)Speed control (13)Body & structure (10)Steering (6)Lights (5)Seats (4)Wheels (4)

1 of 194 complaints match · Body & structure · crash/fire/injury only · clear filters

Nov 5, 2022Transmission & drivetrainBody & structureSpeed controlCrash

While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.

NHTSA ODI 11492416

Working with the data? Download all 194 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Subaru Crosstrek Wilderness verdict →