What 55 owners told NHTSA about the 2018 Mitsubishi Outlander Mhev

See attached document for complaint

NHTSA ODI 11718511

The contact owns a 2018 Mitsubishi Outlander. The contact had received notification of NHTSA Campaign Number: 25V507000 (Structure); however, the liftgate gas springs had failed and were replaced prior to the recall. The manufacturer was contacted for reimbursement, and the contact mailed the required documents as requested by the manufacturer. The contact later followed up with the manufacturer, who confirmed that the requested documents had been received and informed the contact that there was no time frame for the reimbursement process. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide reimbursement. The failure mileage was 132,324.

NHTSA ODI 11702425

The contact owns a 2018 Mitsubishi Outlander. The contact stated that while the front tires were being replaced, corrosion was found underneath the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while driving over 60 MPH, there was an abnormal sound coming from the engine. In addition, the vehicle vibrated abnormally while driving over 60 MPH. No warning lights were illuminated. The contact stated that the shocks, struts, and lower control arm were replaced due to corrosion. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA ODI 11696135

The contact owns a 2018 Mitsubishi Outlander. The contact stated while driving at an undisclosed speed and turning into a parking area, there was an abnormal snapping sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the exhaust had fractured in half due to excessive corrosion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V507000 (Structure). The manufacturer was not notified of the failure. The failure mileage was 110,000.

NHTSA ODI 11695090

The contact owns a 2018 Mitsubishi Outlander. The contact stated that after opening the liftgate, while reaching into the trunk, the liftgate fell and hit the contact on the head. The contact had not sustained an injury. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall related to the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V507000 (STRUCTURE) as a possible cause for failure; however, the VIN was not included in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

NHTSA ODI 11690762

The rear liftgate on this vehicle does not stop if there is an obstruction, i.e., a hand, a head or other body part. Not only does it not stop in case of obstruction, there is no audible sound made to indicate the door is in motion. I was hit in the head hard this morning - hard enough to cause stars and get a nice golf-ball sized bump on my skull. This is dangerous and should be remedied. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. In the parking lot where this occurred, a man saw the entire episode unfold, yelled out to try and stop it from happening, but I didn't realize he was yelling for me. After the incident he advised me the same thing has happened to him.

NHTSA ODI 11503424

'TAKATA RECALL' I GOT INTO A THREE COLLISION ACCIDENT ON A CITY HIGHWAY. WHEN I WAS BRAKING TO AVOID THE ACCIDENT IT KEPT ON MOVING LIKE IT WAYS DELAYED. I BELIEVE THAT THE ACCIDENT COULD OF BEEN PREVENTABLE IF MY BRAKES WAS AWARE THAT MY FEET WAS ON IT. IT'S LIKE THE CAR WAS DOING IT'S OWN THING. THERE COULD BE MORE THINGS UNKNOWN GOING ON WITH THE CAR. I JUST BROUGHT THIS CAR 2 MONTHS AGO.

NHTSA ODI 11162079