Home · 2018 Mercedes-benz Sprinter 2500 Cargo Van · Complaints
What 13 owners told NHTSA about the 2018 Mercedes-benz Sprinter 2500 Cargo Van
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 13 complaints match · Body & structure · clear filters
Aug 26, 2021Body & structure
The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the air conditioning was draining into the interior cabin allowing moisture to the carpet, wall panels, and head liner. The RV was taken to the dealer where it was diagnosed and determined that the air conditioning seal was fractured and needed to be replaced. The RV was repaired 4 additional times however, the failure recurred. The manufacturer was notified of the failure and referred the contact to the RV dealer. The contact was afraid of black mold appearing inside the cabin. The failure mileage was approximately 23,000.
NHTSA ODI 11430623
Apr 22, 2020SuspensionTransmission & drivetrainBody & structure
SINCE SEPTEMBER OF 2019 WITH AROUND 4500 MILES ON THE VEHICLE, LOOSE BOLTS WERE FOUND THAT HOLDS UP FUEL TANK. SEVERAL DRIVESHAFTS (AKA PILOT SHAFTS) FAILED AND WERE REPLACED. THE REAR DIFFERENTIAL FAILED AND WAS REPLACED. SEVERAL TIRES HAVE BEEN REPLACED. THIS VEHICLE VIBRATES AT HIGHWAY SPEEDS. MERCEDES BENZ HAS MADE SEVERAL ATTEMPTS OVER 80 DAYS TO CURE THIS VIBRATION PROBLEM. PHOTOS WERE SENT TO THE SERVICE MANAGER AT WAGNER MERCEDES BENZ ON 10/2/2019 SHOWING LOOSE BOLTS WHICH THEY SECURED FUEL TANK. THE VEHICLE CURRENTLY HAS 7400 MILES ON IT. I HAVE NOTICED RECALLS ON THE SPRINTER VANS BUILT AROUND THE SAME TIME WITH SIMILAR PROBLEMS. IT COULD BE POSSIBLE THAT THIS VEHICLE FELL THROUGH THE CRACKS.
NHTSA ODI 11321880
Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 20, 2026