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What 42 owners told NHTSA about the 2018 Lexus RX 350
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
1 of 42 complaints match · Body & structure · crash/fire/injury only · clear filters
Apr 16, 2020Body & structureSpeed controlBrakesCrash
ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HITTING THE BUILDING. IN THE PAST IT HAS STOPPED THE CAR BUT ONLY MOST OFTEN IT DOES NOT WORK...NO ONE WAS INJURED NOR WERE ANY PEOPLE ON THE PARKING AREA AFFECTED. *TR
NHTSA ODI 11321297
Working with the data? Download all 42 complaints as CSV · fetched from NHTSA July 14, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your
pre-purchase inspection list. Back to the
full 2018 Lexus RX 350 verdict →