What 248 owners told NHTSA about the 2018 Kia Sorento Plug-in Hybrid

I have replaced my rotors and my brakes soon as I got the car I’ve had the car for a month now I was in a major accident. Someone walked in front of my car. My emergency brake system did not work my rotors and my brakes, have been scrubbing ever since I got the car. And I don’t know how to fix the situation. The brakes are still going out and sound very horrible. I can’t keep replacing them because I don’t think they need to be replaced. Is something wrong with the car. My Insurance adjuster name is Brandon Brooks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11743523

The contact owned a 2018 Kia Sorento. The contact stated that while driving approximately 40 MPH, another vehicle had abruptly attempted to merge into the opposite traveling lane and caused the front end bumper to crash into the Front Driver-side door of the other vehicle. No warning lights were illuminated. The air bags did not deploy. The vehicle was towed away to a local tow yard. A Traffic Accident Information form was filed by the local police department. The vehicle was deemed a total loss by the opposite insurance provider, and the contact was not deemed at fault. In addition, the contact was taken out of the vehicle safely by paramedics and was taken to a nearby UgentCare where he sought medical attention for neck and hand pains and severe mental distress. The local dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11719842

I was in a weather related accident where I hit the guardrail twice head on and none of my airbags deployed. My vehicle is currently at a tow yard and will be towed to the autobody shop 12/8/2021. No warnings or indications on why the airbags wouldn't have worked properly prior to the accident.

NHTSA ODI 11441981

MY SON WAS TRAVELING DOWN A HIGHWAY BETWEEN 45-55 MPH WHEN HE OVERCORRECTED AND MADE FULL IMPACT OF THE FRONT OF THE CAR WITH A SOLID SNOW BANK IN THE MIDDLE MEDIAN. THE RADIATOR WAS SLAMMED BACKWARDS, THE FRONT END WAS DEMOLISHED WITH AROUND $12,000 IN DAMAGE TO THE VEHICLE. THERE IS NO REASON WE CAN FIND THAT THE AIR BAGS DID NOT DEPLOY. WE BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY RATING BUT NOW I AM CONCERNED THAT WE HAVE ISSUES WITH OUR AIR BAGS. WILL THEY PROTECT US IF THIS SHOULD EVER HAPPEN AGAIN?

NHTSA ODI 11397573

I WAS DRIVING APPROXIMATELY 35 MILES PER HOUR ON A CITY STREET WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF ME. THE IMPACT TOTALED THE OTHER VEHICLE AND CAUSED $7,500 IN DAMAGE TO MY VEHICLE, AND MY AIR BAGS DID NOT DEPLOY. WHILE I WAS NOT SERIOUSLY INJURED, I DID SUFFER SIGNIFICANT WHIP-LASH TYPE INJURIES, AND INJURED MY KNEE WHEN IT HIT THE DASH BOARD.

NHTSA ODI 11375594

FRONTAL IMPACT WITH A DEER ON INTERSTATE 81 NORTHBOUND IN PA., CRUISE CONTROL SET AT POSTED SPEED LIMIT OF 65MPH, NO AIRBAG DEPLOYMENT AT TIME OF IMPACT OR AFTER COLLISION CHEST IMPACTED STEERING WHEEL AND ARM PAIN FROM HOLDING STEERING WHEEL.

NHTSA ODI 11363855

TL* THE CONTACT OWNS A 2018 KIA SORENTO. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 35 MPH, WHEN ANOTHER VEHICLE INTERSECTED HIS LANE ON THE RIGHT SIDE. THE DRIVER ATTEMPTED TO PREVENT A CRASH BY SWERVING BUT CRASHED INTO THE GUARD RAIL ON THE FAR LEFT SIDE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER DID NOT HAVE ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AUTO BODY SHOP. THE CONTACT CALLED LOCAL DEALER (PREMIER KIA SERVICE CENTER LOCATED AT 205 N MAIN ST, BRANFORD, CT 06405, (203) 315-2070) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

NHTSA ODI 11363457

DRIVING ON HIGHWAY, HIT DEER. FRONT AIRBAGS DEPLOYED. CAR SWERVED ONTO MEDIAN AND FRONT PASSENGER SIDE CRASHED INTO GUARDRAIL. SIDE AIRBAG DID NOT DEPLOY. UNCLEAR WHY SIDE AIRBAG DID NOT DEPLOY. FRONT PASSENGER HIT HEAD ON PASSENGER DOOR WINDOW AND SHATTERED WINDOW, SUSTAINED CONCUSSION.

NHTSA ODI 11150708