What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.

NHTSA ODI 11661963

I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn’t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.

NHTSA ODI 11609997

The headrest popped forward unexpectedly and hit my husband in the head.

NHTSA ODI 11445869