What 927 owners told NHTSA about the 2018 Jeep Compass

CAR WOULD NOT STOP, HAD NO CONTROL BEFORE IT HIT THE FRONT OF A HOUSE

NHTSA ODI 11431449

THE STEERING WHEEL IN THE JEEP COMPASS 2018 LOCKS UP CAUSING THE BRAKES TO NOT WORK AND AS THE DRIVER I LOST CONTROL OF THE VEHICLE BECAUSE THE STEERING DIDN'T HAVE FULL FUNCTIONALIY. THE VEHICLE STALLS, AND BRAKES DON'T WORK PROPERLY. THERE HAVE BEEN TIME WHERE THE CAR RANDOMLY SHUTS OFF COMPLETELY IN THE MIDDLE OF A HIGHWAY AFTER A SHARP TURN. LOSS OF POWER STEERING COMPOUNDS THE PROBLEM BY MAKING THE VEHICLE DIFFICULT TO STEER OFF THE ROADWAY OR HIGHWAY AND CAUSED A COLLISION. THE ENGINE HAS ALSO RANDOMLY SHUT UP, AND CAR HAS JOLTED IN THE PAST A FEW TIMES CREATING A MAJOR PROBLEM AND HAS HAPPENED A FEW TIMES WHILE DRIVING. THERE ARE OVER 1,000 OF COMPLAINTS ON LINE ABOUT THIS VEHICLE, MAKE AND MODEL. THE VEHICLE KEEPS MOVING AND LOSES CONTROL LEAVING THE DRIVE UNABLE TO HAVE CONTROL TO STOP AN ACCIDENT OR DRIVE.*DT CONSUMER STATED I DON'T REMEMBER IT HAPPENED A FEW TIMES, THE EARLIEST I RECOLLECT IS WHEN I WAS BETWEEN 4,000-7,000 MILES. DEALERSHIP WAS NOTIFIE, DEALERSHIP TOLD CONTACT IT IS NORMAL FOR THE CAR TO DO THAT SOMETIMES.*JB

NHTSA ODI 11255461

AT ABOUT 25 MPH THE BREAKS DIDN'T WORK WHEN APPLIED AND CAUSED AN ACCIDENT, SOME TIMES THE CAR SPEEDS UP EVEN WHEN GAS PEDAL IS NOT APPLIED, SOMETIMES WHEN I SHIFT TO DRIVE OR REVERSE THE D OR R INDICATOR FLASHING THEN I HAVE TO PARK AND TRY AGAIN.

NHTSA ODI 11151874

SEVERAL DAYS AGO WHILE ON THE EXPRESSWAY, MY JEEP COMPASS WOULD NOT BRAKE AT ALL. WE WERE FORCED TO PULL OFF ON THE MEDIAN LEFT SIDE UNTIL IT STOPPED.. TWO DAYS AGO, OCTOBER 10TH, WHEN PULLING INTO A PARKING LOT, WITH BRAKE DEPRESSED, THE CAR LURCHED FORWARD AND HIT A SIGN JUST MISSING A TREE. THE PASSENGER FRONT RIGHT SIDE, DOOR, BACK DOOR, AND REARVIEW MIRROR WERE DAMAGED. THIS WAS THE SECOND INCIDENT. VERY SCARY AND LUCKILY NO ONE WAS HURT.

NHTSA ODI 11140004

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE SWERVED TOWARDS THE CONTACT'S LANE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT IT FAILED TO ENGAGE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A WHITE SUBSTANCE ENTERED THE INTERIOR OF THE VEHICLE WHEN THE CRASH OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, UPPER AND LOWER BACK PAINS, AND SHOULDER AND NECK PAINS. MEDICAL TREATMENT WAS RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V523000 (SERVICE BRAKES, HYDRAULIC), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (MOSS BROTHERS CHRYSLER JEEP DODGE RAM, 1100 S E ST, SAN BERNARDINO, CA 92408, (909) 884-8255) WAS NOTIFIED OF THE CRASH AND STATED THAT THEY DID NOT INSPECT COLLISION DAMAGES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH AND HAD NOT YET DIAGNOSED THE COLLISION DAMAGES. THE VEHICLE WAS TAKEN TO A SECOND DEALER (VICTORVILLE MOTORS, 14617 CIVIC DR, VICTORVILLE, CA 92394, (760) 733-8484) FOR OVER A MONTH WHILE WAITING FOR A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE THE VEHICLE. THE MANUFACTURER RESPONDED BY EMAIL, WHICH INDICATED THAT THEY WOULD SEND A TECHNICIAN TO THE DEALER TO INSPECT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2. *DT UPDATED 10/19/18*JB

NHTSA ODI 11131720