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What 678 owners told NHTSA about the 2018 Jeep Cherokee

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (678)Crash / fire / injury (16)Transmission & drivetrain (289)Electrical system (189)Engine (155)Brakes (35)Steering (30)Fuel system (26)Speed control (20)Airbags (16)Electronic Stability Control (esc) (15)Suspension (8)

1 of 678 complaints match · Electronic Stability Control (esc) · crash/fire/injury only · clear filters

Nov 13, 2019Electronic Stability Control (esc)Crash

SERVICE SHIFTER MESSAGE COMING UP, ALL LIGHTS ON SHIFTER TURNING RED AND CAR NOT DRIVING PROPERLY. HAVE TO TURN THE CAR OFF AND BACK ON SEVERAL TIMES TO MAKE IT GO AWAY.

NHTSA ODI 11279742

Working with the data? Download all 678 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Jeep Cherokee verdict →