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What 678 owners told NHTSA about the 2018 Jeep Cherokee

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (678)Crash / fire / injury (16)Transmission & drivetrain (289)Electrical system (189)Engine (155)Brakes (35)Steering (30)Fuel system (26)Speed control (20)Airbags (16)Electronic Stability Control (esc) (15)Suspension (8)

5 of 678 complaints match · Airbags · crash/fire/injury only · clear filters

Mar 17, 2026AirbagsCrash

The contact owns a 2018 Jeep Cherokee. The contact stated that while she and her children were stopped at a light and making a left turn, another vehicle accelerated through the yellow light and collided with the front of her vehicle. The air bags did not deploy in her vehicle, but they deployed in the vehicle that collided with her vehicle. The contact stated no one in her vehicle sustained any injuries, and medical attention was not needed. The police arrived, and a police report was filed. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11724973

Nov 10, 2023AirbagsCrash1 injury

I struck the back of a semi truck on the freeway at an estimated 35-40 miles per hour. I did not apply my brakes. Extensive damage to the entire front of my vehicle.

NHTSA ODI 11554464

Nov 23, 2021AirbagsCrash

Driving on Hwy 156 close to hanston city , Kansas a deer came out of nowhere and hit my car , as soon I hit the deer it hit the front of the keep, it lost power immediately, it was still running slowly and temperature on the dashboard said 186, all lights in the dashboard where red, smoke was coming out and I keep driving it till i find a dirt road. No airbags dispatched, there was oil and smoke all the time .

NHTSA ODI 11441488

Oct 12, 2019AirbagsCrash

MY VEHICLE WAS HIT WITH DIRECT IMPACT ON FRONT OF VEHICLE AND DRIVERS SIDE AND NO AIRBAGS DEPLOYED. BOTH VEHICLES INVOLVED WHERE IN MOTION

NHTSA ODI 11268077

Jul 9, 2019AirbagsCrash5 injuries

TL* THE CONTACT OWNED A 2018 JEEP CHEROKEE. WHILE THE CONTACT'S VEHICLE WAS STOPPED, IT WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES. THE CONTACT, WHO WAS SEATED IN THE REAR DRIVER'S SEAT, SUSTAINED WHIPLASH AFTER HIS HEAD STRUCK THE SIDE WINDOW. THE WINDOW BROKE AND INFLICTED A CUT ON THE CONTACT'S NECK. THE FRONT PASSENGER SUSTAINED A LEG FRACTURE. THE OTHER TWO PASSENGERS WERE TRAUMATIZED. THE DRIVER AND THE REST OF THE PASSENGERS WERE TRANSPORTED TO THE EMERGENCY ROOM VIA AN AMBULANCE FOR MEDICAL ATTENTION. IMMEDIATELY FOLLOWING THE CRASH, THE FUEL TANK LEAKED AND THE FRONT END OF THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT WAS AT THE SCENE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A COLLISION CENTER. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

NHTSA ODI 11230393

Working with the data? Download all 678 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Jeep Cherokee verdict →