What 678 owners told NHTSA about the 2018 Jeep Cherokee

SERVICE SHIFTER

NHTSA ODI 11232179

MY VEHICLE WS IN MOTION WHEN THE BATTERY LIGHT FLASHED ON BRIEFLY. IMMEDIATELY AFTER THIS MY VEHICLE LOST POWER COMPLETELY. I WAS UNABLE TO STEER, BRAKE OR ACCELERATE. THE VEHICLE COMPLETELY SHUT OFF. I USED MY EMERGENCY BRAKE TO STOP THE VEHICLE.*BF CONSUMER STATED THE VEHICLE IS CURRENTLY HAVING THE ENGINE REPLACED BUT IT HAD AROUND 28,000 MILES ON IT. THE BATTERY LIGHT BRIEFLY BLINKED ON BEFORE THE VEHICLE STOPPED FUNCTIONING. THE LAST OIL CHANGE WAS ON MAY 26,2019. VIN IS INVALID.*JB

NHTSA ODI 11230044

I HAVE A 2018 JEEP CHEROKEE LATITUDE. PURCHASED APRIL 2018 WITH 17 MILES ON IT. IN NOVEMBER 2018 THE SERVICE SHIFTER LIGHT CAME ON. TOOK IT TO THE DEALERSHIP WHERE IT WAS "FIXED." JUNE 26, 2019 (28,670 MILES ON MY CAR) I WAS DRIVING TO WORK GOING 35 MPH WHEN MY ENGINE SHUT OFF AND I HAD NO CONTROL OVER THE VEHICLE. ABOUT A WEEK BEFORE THIS HAPPENED I HAD BEEN HEARING A DINGING NOISE, LIKE WHEN YOUR SEATBELT IS OFF (JUST ONE DING THOUGH) AND SOMETHING WOULD FLASH ON MY DASH. IT WAS SO QUICK I WAS UNABLE TO SEE WHAT IT SAID. I STARTED VIDEOING MY DASH TO TRY TO CATCH THE ALERT. I HAVE VIDEO OF MY DASH AS THE ENGINE STOPPED AND ME TRYING TO RESTART MY CAR. (UPLOADED PICTURES OF THE SERVICE SHIFTER BUT IT WILL NOT ALLOW ME TO UPLOAD THE VIDEO) IT TOOK ME 10-15 MINUTES TO GET IT STARTED BACK UP. DROVE IT STRAIGHT TO THE DEALERSHIP. THEY SAID THAT MY JEEP WAS A QUART LOW ON OIL AND THAT IT WAS A "SAFETY FEATURE" THAT IF YOU'RE LOW ON OIL YOUR ENGINE WILL JUST SHUT OFF....NO MATTER IF YOU'RE PARKED OR DRIVING 70 MPH! THAT IS INSANE!! HOW ABOUT AN "OIL LOW LIGHT" MY OIL LIFE PERCENTAGE STILL SHOWED 20% REMAINING AND I WAS SCHEDULING AN OIL CHANGE THE NEXT WEEK. AFTER READING MULTIPLE COMPLAINTS, JUST LIKE MINE, I REQUESTED THAT THEY CHECK THE SHIFTER AGAIN. THEY SAID THAT THE SHIFTER WAS FINE. I PICKED UP MY JEEP FROM THE DEALERSHIP AND DROVE 30 MILES HOME. I PULLED IN MY DRIVEWAY AND THE SERVICE SHIFTER LIGHT CAME ON AGAIN WITH THE PRND LIGHTS ALL LIT UP. TOOK IT TO THE DEALERSHIP AGAIN THIS MORNING, 06/27/2019 AND JUST GOT A CALL THAT THEY REPLACED THE SHIFTER BEZEL AND WIRING AND DID AN UPDATE. THERE ARE HUNDREDS AND HUNDREDS OF COMPLAINTS EXACTLY LIKE MINE. THIS NEEDS TO BE CORRECTED NOW BEFORE SOMEONE GETS IN A HORRIBLE ACCIDENT. I DRIVE THE INTERSTATE EVERY SINGLE DAY. IF MY ENGINE SHUTS OFF GOING 70 MPH, IT WILL NOT BE A GOOD SITUATION.

NHTSA ODI 11222917

WHILE IN MOTION, MY CAR CONTINUED TO STALL, 3 TIMES. ONCE ALSO THE WEEK BEFORE. THE CAR INDICATED THAT MY VEHICLE NEEDED AN OIL CHANGE. AFTER A VERY SCARY RIDE TO THE DEALERSHIP ON A MAJOR HIGHWAY, IT WAS CONFIRMED THAT THE CAR NEEDED AN OIL CHANGE. THERE WAS BARELY NO OIL .. ACCORDING TO OIL DIPSTICK. THE MESSAGE DID NOT INDICATE OIL WAS LOW. WRONG MESSAGE TO THE OWNER. I COULD HAVE SEIZED MY ENGINE. NEEDING AN OIL CHANGE IS NOT THE SAME ALERTING THE DRIVER THERE IS NO OIL LEFT. THIS SHOULD BE CORRECTED TO INDICATE LOW OIL LEVEL !!! THIS IS DANGEROUS WHEN CAR IN MOTION AND IT STALLS OUT. DEALERSHIP TAKING NO RESPONSIBILITY. SHOULD THIS BE A RECALL ISSUE. DANGEROUS SITUATION!!!

NHTSA ODI 11221823

THE LIGHT TURNED GREEN AT AN INTERSECTION. THE VEHICLE WAS IN DRIVE, I PRESSED THE GAS AND THE VEHICLE WOULD NOT RESPOND. WHEN IT DID RESPOND THE VEHICLE JERKED INTO GEAR AND RPM'S ROSE QUICKLY.

NHTSA ODI 11221156

- 2.4L EXCESSIVE OIL CONSUMPTION - NEW ENGINE AT 8K MILES - EMISSIONS ISSUES TRIPPING THE CHECK ENGINE LIGHT - AIR CONDITIONER WENT OUT - COMPUTER/ELECTRICAL ISSUES WITH DASH AND INTERIOR - TRANSMISSION STALLING IN TRAFFIC. - CANNOT MAINTAIN SPEED WITH CRUISE CONTROL - ONCE PARTS ARE REMOVED FOR REPAIR THEY CANNOT BE REPLACED PROPERLY AND END UP FALLING OFF. FCA AMERICA KNOW ABOUT ALL THESE ISSUES AND CONTINUES TO PRODUCE THESE CARS AT A PRICE WAY ABOVE THEIR VALUE. BOTTOM LINE THEY ARE A FRAUDULENT BUSINESS THAT IS PRODUCING CRAPPY VEHICLES.

NHTSA ODI 11217470

VEHICLE STARTED STALLING RANDOMLY. IT START WITH A CHIME ON TURNS AND PROGRESSED TO THIS. TOOK IT TO DEALER AND THEY SAID IT WAS LOW IN OIL JUST HAD OIL CHANGED 3 MONTHS PRIOR. THEY FOUND OFF VALVE WAS BAD REPLACED. VEHICLE THEN STARTED BURNING GAS 20 MILES AND HALF TANK. TOOK BACK TO SEWER FOR OIL CONSUMPTION TEST. PROBLEM WITH STALLING STARTED AGAIN. DEALER COULDN'T REPLICATE ISSUE. *DT*JB

NHTSA ODI 11207950

MY 2018 JEEP CHEROKEE LATITUDE STALLS WHILE IN MOTION. SO FAR IT HAS ONLY HAPPENED ON NEIGHBORHOOD STREETS. I HAVE 36,500 MILES ON IT. *DT CONSUMER TOOK VEHICLE TO THE DEALERSHIP ON APRIL 27TH,2019 FOR OIL CHANGE, THEY DID NOT MENTION LOW OIL BUT DID SAY MAY HAVE LOW ON COOLANT BUT WASN'T POSITIVE.*JB

NHTSA ODI 11203266

MY JEEP CHEROKEE HAS BEEN SHUTTING OFF WHILE DRIVING. THIS CAR WAS PURCHASED BRAND NEW. THIS HAS HAPPENED SEVERAL TIMES. THE ORIGINAL DEALERSHIP, KEFFER CHRYSLER JEEP IN CHARLOTTE, NC, HAS NOT RETURNED ANY OF MY CALLS ABOUT THIS ISSUE SO I'VE HAD TO GO TO ANOTHER DEALERSHIP TO GET THIS ISSUE RESOLVED. I HAVE TO TAKE THE VEHICLE FOR OIL CONSUMPTION TESTS BUT I DO NOT FEEL SAFE IN THIS VEHICLE BECAUSE OF THE FACT THAT IT SHUTS OFF WHILE DRIVING. THE LAST TIME IT SHUT DOWN I WAS ON A MAIN HIGHWAY AND WAS ALMOST HIT. *DT*JB CONSUMER STATED CAR COMPLETELY SHUT OFF, LOSING CONTROL OF THE VEHICLE. THERE WAS NO WARNING SIGN, WHICH CAUSED SEVERAL ACCIDENTS.*JB

NHTSA ODI 11196790

WHILE I WAS DRIVING DOWN I95 - THE GEARSHIFT FROZE UP AND THE ENTIRE GEARSHAFT TURNED RED. I WAS UNABLE TO SHIFT GEARS UNTIL I WAS ABLE TO SLOW DOWN / COME TO A STOP ON THE SIDE OF AN EXIT ROAD. THIS HAS HAPPENED A TOTAL OF TWO TIMES ON SEPARATE OCCASIONS - ONCE THREE MONTHS AFTER THE DEALERSHIP CLAIMED THEY FIXED THE ISSUE.

NHTSA ODI 11196406

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED, IT LUNGED FORWARD. THE FAILURE OCCURRED INTERMITTENTLY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. ROGER WILLIAMS CHRYSLER DODGE JEEP RAM (1102 WASHINGTON DR, WEATHERFORD, TX 76086, (817) 458-4091) DIAGNOSED THE VEHICLE, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000. THE VIN WAS UNKNOWN.

NHTSA ODI 11193348

CAR STALLS WHEN DRIVING IT WITHOUT WARNING. *DT CONSUMER STATED VEHICLE AT DEALERSHIP. *JB

NHTSA ODI 11191737

VEHICLE WHILE DRIVEN MADE AN ALERT PING WHEN MAKING LEFT AND RIGHT HAND TURNS WITH NO OTHER INDICATOR. FOLLOWING DAY VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING ON THE INTERSTATE AT 55 MPH WITH OIL PRESSURE INDICATOR ILLUMINATED AS WELL AS MULTIPLE ERRORS ABOUT PLACING VEHICLE IN DRIVE AND SHIFTING (ALTHOUGH VEHICLE IS AN AUTOMATIC). DEALERSHIP CONTACTED AND VEHICLE BROUGHT IN FOR INSPECTION. DEALER CONCLUDED THAT ENGINE HAD NO OIL, ALTHOUGH INTERNAL INDICATORS FAILED TO ADVISE AND SHOWED VEHICLE HAD 17% OIL LIFE REMAINING AND 300 MILES UNTIL SCHEDULED OIL CHANGE. DEALER ADVISED THAT VEHICLE IS KNOWN TO BURN OIL AT A RATE OF 1 QUART OF OIL EVERY 1000 MILES, HOWEVER, THIS WAS NOT CONSISTENT WITH WHEN THE PREVIOUS OIL CHANGE HAD OCCURRED, WHEN ASKED WHY VEHICLE BURNS OIL AT SUCH A RATE, WAS ADVISED IT IS NORMAL AND NOT TO WORRY ABOUT IT. SEVERAL OTHER PEOPLE HAVE COMPLAINED AND REACTION FROM DEALERSHIP VARIED FROM IT WAS NORMAL TO MAY BE AN ISSUE WITH THE ENGINE.

NHTSA ODI 11184498

VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.

NHTSA ODI 11184223

ABOUT A MONTH AND A HALF AGO I WAS MAKING A UTURN ON A CITY STREET AND THE CAR CHIMED. THE CAR NOW CHIMES EVERY TIME I MAKE ANY TYPE OF TURN. I TOOK IT IN TO THE DEALERSHIP AND THEY ARE SAYING THAT THE ENGINE IS BURNING THE OIL THEREFORE I HAD NO OIL IN MY CAR. THEY TOLD ME I NOW HAVE TO BRING THE CAR IN EVERY 500 MILES TO DO A TEST AND IF THE ENGINE IS STILL BURNING THE OIL THE ENGINE WILL NEED TO BE REPLACED.

NHTSA ODI 11183324

IN NOVEMBER CAR COMPLETELY SHUT OFF, HAVING NO STEERING AND HARD BREAKING. TOOK CAR IN FOR THIS ALONG WITH AN OIL CHANGE DEALERSHIP STATED THIS WAS A SOFTWARE UPDATE. THEY PERFORMED THE UPDATE BUT FAILED TO TELL ME ANYTHING ELSE. LAST WEEK CAR DID THE SAME EXACT THING, CALLED DEALERSHIP SPOKE WITH THE SERVICE MANAGER AND HE INFORMED ME THAT CHRYSLER HAD DESIGNED THE CAR TO SHUT OFF WITH NO WARNING LIGHTS AT ALL. THE ISSUE HE SAID WAS THE MOTOR USING OIL AT APPROXIMATELY 21,589 MILES. I EXPRESSED MY CONCERNS WITH HIM AND ALSO CALLED CHRYSLER AND THEY AGAIN TOLD ME THE EXACT THING THAT IT IS NOT SUPPOSE TO GIVE YOU A WARNING IT WAS MADE WHEN THE OIL GETS LOW THE CAR WILL SHUT OFF. MY CONCERNS IS ME OR SOMEONE ELSE IS GOING TO BE SEVERELY HURT OR EVEN KILLED. WHEN I CHECKED THE OIL LEVEL IN MY CAR IT BARELY REACHED THE END OF THE DIP STICK. LUCKILY I WAS ON THE STREET I LIVED ON WHEN THIS TOOK PLACE. I RESEARCHED THE COMPLAINT ON LINE AND THIS HAS BEEN A PROBLEM SINCE 2017.

NHTSA ODI 11171615

WHILE COMPANY EMPLOYEE WAS DRIVING THE VEHICLE, WITHOUT WARNING, THE ENGINE SHUTS DOWN. IT HAS HAPPENED NUMEROUS TIMES, AT HIGHWAY SPEEDS, AND ALSO IN TOWN IN TRAFFIC WITHOUT WARNING. THE JEEP DEALER SAID IT NEEDED AN OIL CHANGE, BUT THE OIL LIFE MONITOR SAYS THERE IS STILL 56% OIL LIFE REMAINING. AFTER THE OIL CHANGE, THE PROBLEM SEEMS TO GO AWAY FOR A WHILE. AFTER RESEARCHING, IT APPEARS TO BE RELATED TO THE VEHICLES HYDRAULICALLY DRIVEN VARIABLE VALVE TIMING. JEEP SAYS THE VEHICLE IS LOW ON OIL, THAT'S WHY THE OIL CHANGE FIXES THE PROBLEM, BUT NO OIL LIGHT OR ANY OTHER WARNING EVER COMES ON. THE VEHICLE JUST DIES AND THEN RESTARTS AFTER COASTING OFF THE ROAD OR STOPPING IN THE MIDDLE OF TRAFFIC.

NHTSA ODI 11162801

THE CAR HAS START UP PROBLEMS, THE CAR STALL AND JERKS WHEN BREAKING. THE BATTERY ON CHARGES TO 45% ( THIS IS A NEW CAR). THE ENGINE WAS SMOKING PURFUSLY LIKA AN 1980S CAR. ALL LIGHT FLICKER IN THE CAR AMD NOW THE CAR IS UNDRIVABME WITH NO HELP FROM DEALSHIP OR FINANCE. ITS LIKE I'M ON ME OWN STUCK WITH A LEMON.

NHTSA ODI 11157252

REGARDING RECALL 18V-524 FOR THE POWERTRAIN CONTROL MODULE, FCA REPORTS THAT THE REPAIR PARTS ARE NOT AVAILABLE AND THERE IS NO ETA

NHTSA ODI 11156071

WHILE IN MOTION WITH CRUISE CONTROL SET AT 65 MPH THE TRANSMISSION JERKED TWICE AND THE ENGINE REVVED UP AND AS IF IT WAS IN NEUTRAL, STAYED THAT WAY AS IF THE ACCELERATOR WAS STUCK. I HIT MY BRAKES BECAUSE WE WAS LOSING SPEED AND WHEN STOPPED I TRIED TO PUT IN PARK BUT IT SOUNDED AS IF GEARS WAS GRI. DING I HAD TO SHUT OFF THE JEEP TO MAKE IT STOP REVVING. I WAS IN THE MIDDLE OF THE 4 LANE AND COULD ONLY SHIFT TO NEUTRAL AND ROW BACKWARDS INTO THE MEDIAN. I WAS UNABLE TO PUT BACK IN DRIVE WITH PUT GEARS GRINDING. I HAD BEEN DRIVING APPROXIMATELY 40 MINS AT A SPEED OF 60-70 WHEN THIS HAPPENED. NO WARNING LIGHTS AND NOTHING ON THE DASH AT TIME OF ISSUE.

NHTSA ODI 11143583

WHILE DRIVING CAR COMPLETELY LOSES ALL POWER. BECOMES DIFFICULT TO CONTROL. CANNOT BE STEERED OR MOVED. TURNING ONTO A STREET AT LOW SPEED IN A VERY BUSY INTERSECTION WITH STREETCAR TRACKS. CAR COMPLETELY SHUT DOWN AND BECAME INOPERABLE. VEHICLE STUCK IN TRAFFIC WITH STREETCAR AND TRUCKS ALMOST HITTING IT FROM BEHIND. COULD NOT BE PUSHED. *DT UPDATED 10/18/18*JB

NHTSA ODI 11129625

ON TWO DIFFERENT OCCASIONS THE ENGINE SHUT OFF UNEXPECTEDLY AND WITHOUT WARNING WHILE DRIVING. ONCE ON A HILL, THE NEXT TIME ON A HIGHWAY. THERE WERE NO INDICATOR LIGHTS OR OTHER WARNING SYSTEMS IN PLACE. WHEN IT HAPPENED THE STEERING FAILED AS DID ALL BRAKING SYSTEMS. THE CAR WAS BROUGHT BACK TO THE DEALERSHIP. BOTH TIMES OIL WAS BELOW READABLE LEVEL. IT WAS ALSO LOW PRIOR TO DEALER RECOMMENDED OIL CHANGE PERIOD. I WAS TOLD AN OIL CONSUMPTION TEST NEEDED TO BE DONE, BUT IT WAS SAFE TO DRIVE. WHEN OIL CONSUMPTION WAS DEEMED LOW, I WAS TOLD THAT JEEP CORPORATION REQUIRED THAT THE TEST BE REPEATED AND TO DRIVE ANOTHER 1,000 MILES. I CONTACTED CUSTOMER RELATIONS AND WAS TOLD "INDEPENDENT DEALERSHIPS CAN DECIDE HOW TO HANDLE THIS PROBLEM". THEN IT WAS RECOMMENDED THAT I SEE IF A DIFFERENT DEALER MIGHT BE MORE HELPFUL. NO SAFETY ACTIONS WERE TAKEN BY THE DEALERSHIP'S SERVICE DEPARTMENT.

NHTSA ODI 11128650

WHILE TURNING CORNERS, VEHICLE SOMETIMES STALLS. WHEN REPORTED TO SERVICE DEPARTMENT,THEY SAID IT IS A SAFETY FEATURE TO LET YOU KNOW OIL IS LOW. OUR OIL CAN BE AT 35% AND CAUSE THE CAR TO STOP DRIVING IN THE MIDDLE OF A ROADWAY...THAT IS NOT SAFE! WE SHOULDN'T NEED TO REPLACE OIL U TIL 20% OR LESS AS THAT IS WASTEFUL...

NHTSA ODI 11128007

WHILE DRIVING MY CAR, THE ENGINE SHUT OFF IN MID DRIVE, IN MOTION, IN A PARKING STRUCTURE GETTING READY TO GET ON THE FREEWAY. I COMPLAINED TO THE DEALER AND THEY SAID IT WAS BECAUSE I NEEDED AN OIL CHANGE AND I WASN'T OVER MILEAGE BY THAT MUCH, HE SAID HE HAS HEARD THIS HAPPEN BEFORE TO A CUSTOMER. I WAS SO TERRIFIED BECAUSE I COULD HAVE BEEN ON THE FREEWAY AND COULD HAVE GOTTEN INTO AN ACCIDENT AND INJURED AND UNTIL THIS DAY I AM VERY DISTURBED AND WORRY IF IT WILL TURN OFF WHILE DRIVING AND EVEN MORE TERRIFIED IF I AM ON THE FREEWAY! I JUST WANT TO REPORT THIS BECAUSE THE DEALERSHIP'S RESPONSE DIDN'T SIT WELL WITH ME AND I THINK IT IS VERY VERY DANGEROUS FOR THE CAR TO TURN OFF JUST BECAUSE YOU NEED AN OIL CHANGE, IS THERE A DEFECT IN MY CAR? THANK YOU

NHTSA ODI 11120966

WHILE TURNING INTO ONCOMING TRAFFIC IN MOTION , THE VEHICLE STOPPED ON THE HIGHWAY WHILE VEHICLES WHERE COMING AT HIGH SPEEDS NEARLY CAUSING FATAL ACCIDENTS! WHILE STOPPED AT A LIGHT AS I WAS PROCEEDING THROUGH THE LIGHT THE CAR SHUT OFF AGAIN ALMOST CAUSING ME TO BE REAR ENDED. *TT *TR

NHTSA ODI 11103516