What 34 owners told NHTSA about the 2018 Honda Gl1800

SELF-CANCELING TURN SIGNALS TURN OFF AFTER 7 SECONDS WHEN TRAVELING AT HIGHWAY OR INTERSTATE SPEEDS. THIS IS WHAT THE OWNER'S MANUAL DESCRIBES AS 'LANE CHANGE MODE'. THIS REQUIRES ME TO REACTIVATE THE SIGNALS AT LEAST 3 TIMES PRIOR TO MAKING A TURN. THE SELF-CANCELING FUNCTION WILL ONLY WORK PROPERLY WHEN SPEED IS LESS THAN 25 MPH. I HAVE HAD THIS AT THE LOCAL DEALER FOR 10 DAYS AND THEY ARE UNABLE TO FIX IT OR PROVIDE ANY EXPLANATION ON WHY IT IS NOT WORKING PROPERLY OR ON HOW TO SELECT NORMAL MODE VERSES LANE CHANGE MODE. I HAVE ALSO CONTACTED HONDA TECHNICAL SUPPORT (866-784-1870 CASE # 11368588) 4 TIMES, THEY ARE ALSO UNABLE TO PROVIDE DIRECTION ON THE OPERATION OF THE SIGNALS, THE OWNER'S MANUAL DOES NOT PROVIDE ANY INSTRUCTION ON HOW TO OPERATE THE SIGNALS. I HAVE ASKED HONDA TO PROVIDE ME WITH CONTACT INFORMATION FOR THEIR LARGEST GOLDWING DEALERS HOPING ONE OF THEM WOULD BE ABLE TO HELP RESOLVE THIS ISSUE BUT THEY REFUSED TO PROVIDE THIS DEALER INFORMATION. THE FOLLOWING INSTRUCTIONS ARE WHAT IS IN THE OWNER'S MANUAL FOR DIRECTION ON OPERATING THE TURN SIGNALS, THERE IS NO DIRECTION OR INFORMATION ON HOW TO SELECT THE NORMAL MODE OR THE LANE CHANGE MODE. ' THE TURN SIGNAL WILL AUTOMATICALLY STOP WHEN YOU COMPLETE THE TURN. ' WHEN USED FOR A LANE CHANGE, THE TURN SIGNAL AUTOMATICALLY STOPS AFTER 7 SECONDS OR AFTER RIDING 131 YARDS (120 M). YOU CAN MANUALLY CANCEL THE TURN SIGNAL BY PRESSING THE SWITCH IN. IN SOME CASES, THE TIMING AT WHICH THE TURN SIGNAL STOPS IS CHANGED. ALWAYS USE THE RECOMMENDED TIRES TO ENSURE CORRECT AUTOMATIC CANCELLATION OPERATION.

NHTSA ODI 11331055

I AM WRITING YOU REGARDING MY NEW 2018 HONDA GOLDWING TOUR. THE TURN SIGNAL CANCELLATION SYSTEM DOESN'T WORK. IT ONLY WORKS AS A LANE CHANGING PROGRAM, WHICH MAKES IT EXTREMELY UNSAFE. IN THEIR CURRENT IMPLEMENTATION THEY ARE UNPREDICTABLE AND THEY SIMPLY TURN OFF FAR TOO SOON. I OFTEN FIND THAT I HAVE TO TURN THEM BACK ON BEFORE I COMPLETE MY TURN. THAT IS OF COURSE VERY HARD TO KEEP TRACK OF AS YOU ARE SLOWING DOWN, DOWN SHIFTING, WATCHING TRAFFIC AND PLANNING YOUR TURN. IT HAS GOTTEN TO THE POINT WHERE I NO LONGER USE THIS FEATURE AS IT IS SAFETY HAZARD. PEOPLE AROUND YOU THINK YOU HAVE CHANGED YOUR MIND AND THAT YOU ARE NOT GOING TO TURN FOR EXAMPLE. THIS CONCERN IS BEING ECHOED THROUGHOUT THE GOLDWING COMMUNITY. ANY OF THE ONLINE MESSAGE BOARDS OR FACEBOOK GROUPS HAVE MANY RIDERS SAYING THE EXACT SAME THING ABOUT THIS SYSTEM. IT IS EVEN MENTIONED IN MANY REVIEWS OF THE BIKE, FOR EXAMPLE: HONDA SAYS IT WAS BUILT THAT WAY AND ITS NORMAL TO TURN OFF EARLY... THIS DOESN'T MAKE ANY SENSE PLUS THEY OFFER AN OPTION IN THE SOFTWARE TO CONVERT IT TO MANUAL WHICH MEANS THEY KNEW THEY HAD A PROBLEM. WHO ELSE OFFERS AN OPTION TO TURN OFF THE AUTO CANCELLATION. WHAT OTHER TURN SIGNAL SYSTEM NEEDS TO BE CLICKED ON NUMEROUS TIMES BEFORE APPROACHING AN INTERSECTION YOU WANT TO TURN AT? IT STAYS ON FOR APPROXIMATELY 7 SECONDS THEN TURNS ITSELF OFF, WHICH ONLY GOOD FOR A QUICK LANE CHANGE. THIS IS OCCURRING ON EVERY BIKE FROM AT LEAST 2018 ON ACCORDING TO THE DEALER AND MY FRIENDS WHO HAVE THE SAME BIKE. THE GOLDWING FORUMS ARE FULL OF PEOPLE COMPLAINING ABOUT THIS ISSUE. HONDA NEEDS TO FIX IT OR STOP ADVERTISING THAT IT HAS AUTO TURN CANCELLATION. WHEN IT IS ACTUALLY A LANE CHANGE ONLY SWITCH. BIKE IS 2018 NEW GOLDWING WITH ONLY 3500 MILES ON IT.

NHTSA ODI 11326631