What 598 owners told NHTSA about the 2018 Honda Civic Si

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11626564

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11626716

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light remained illuminated. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11625879

I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from Honda detailing the safety consequences of not repairing my vehicle and advising "parts are now available and you can bring your vehicle in for a free repair." I again called my local Honda dealership and was told the parts are not available. I advised that I have been experiencing an acceleration issue after slowing down, such as when I slow down to make a turn. I was told that I could bring my vehicle in for diagnostic but if it is the recall issue they have to keep my car for safety. They do not have loaner vehicles but offered a rental for $50/day and no indication how long it would be before my vehicle would be repaired. Currently I have been waiting 10+ months (300+ days). If the repair takes another 300 days that would cost me $15,000 plus my monthly car payment. I believe Honda is encouraging people NOT to bring in their vehicles for repair, instead to continue driving a vehicle with known safety concerns.

NHTSA ODI 11625424

Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says "parts are now available." It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to "wait for another letter." They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says "parts are now available." Please contact Honda Oakland to stop misinforming customers to "wait for another letter in the mail," which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.

NHTSA ODI 11625486

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

NHTSA ODI 11625211

When I got the car, my insurance made me aware of the recall and I asked them if it was fixed they said yes but that was not the case, they straight lied to my face about something that could danger my life and the life of others

NHTSA ODI 11625014

This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.

NHTSA ODI 11624600

Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.

NHTSA ODI 11624342

I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.

NHTSA ODI 11624140

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 15 -20 MPH in stop-and-go traffic, the vehicle stalled. The contact was able to restart the vehicle and continue driving. The failure occurred a second time while attempting to accelerate. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 72,000. Parts distribution disconnect.

NHTSA ODI 11623926

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623759

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623828

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that occasionally the vehicle failed to start. Additionally, occasionally after driving the vehicle and then parking the vehicle for a while, the vehicle would fail to restart immediately. The vehicle would restart after an extended wait. The vehicle was repaired out of pocket. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. Parts distribution disconnect.

NHTSA ODI 11623834

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623872

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623876

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.

NHTSA ODI 11623781

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing difficulty starting. Additionally, the contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed and stalled. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 56,000. Parts distribution disconnect.

NHTSA ODI 11623638

Several occasions between September, and now the car had difficulty starting. I towed it to two different Hondas, Bowie, darcas and Honda in Silver Spring and nobody was able to help me even though they claim to have done diagnostics on the car.

NHTSA ODI 11623507

Engine began misfiring and would deliver inconsistent power. The fuel injector was faulty and leaked gas into the engine oil.

NHTSA ODI 11623272

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11623155

I called Honda as part of the recall issued on 12/13/2023. But they said they don't have the parts to honor my recall issue.

NHTSA ODI 11621835

The contact owns a 2018 Honda Civic. The contact received a notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that occasionally while attempting to start the vehicle, he noticed the vehicle would hesitate to start. No warning light had illuminated. The contact reached out to 2 different local dealers, AutoNation Honda Hollywood (954) 644-5033, and Rick Case Honda Express Service (954) 840-3872); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 135,000. Parts distribution disconnect.

NHTSA ODI 11621069

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Ed Morse Honda (3790 W Blue Heron Blvd, Riviera Beach, FL 33404) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11620672

It has been 10 months since I was first notified of this fuel pump recall from Honda. The Honda dealership in Bel Air, Maryland still has not received the replacement parts from Honda to correct this problem. What is this delay? This is a serious problem and safety risk. I drive 500 miles a week.

NHTSA ODI 11620389