What 601 owners told NHTSA about the 2018 Honda Civic Sedan

I own a 2018 Honda Civic that is subject to an open fuel pump recall. My vehicle suddenly became completely inoperable. When attempting to start the car, all of the dashboard lights come on, but the engine will not start or crank. The vehicle has power but will not turn over at all. This failure happened without any prior warning. I contacted Nalley Honda in Union City, GA, and they confirmed that the issue is related to the fuel pump recall. However, they refused to provide towing for the vehicle and told me the earliest appointment available would be over a week out, despite the vehicle being undrivable due to this known safety defect. This situation puts my safety and my family’s safety at risk, as I am now stranded without reliable transportation because of a manufacturer defect. The problem has been acknowledged by the dealership but has not been resolved because of their refusal to assist with towing or provide a timely repair. There were no warning lights or error messages prior to the failure—this happened suddenly. I am requesting that the NHTSA investigate this issue further, as it presents a serious safety concern. I also want to report that Honda has not provided towing assistance or a loaner vehicle while the safety recall repair is pending, which leaves me without any transportation.

NHTSA ODI 11669881

The contact owns a 2018 Honda Civic. The contact stated that she was informed at the State inspection that the vehicle had failed inspection due to the recall of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. Several unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11666529

Honda issued a recall for the fuel pump system. Initially, when the recall came out, I contacted them about the recall they stated that the parts were on back order and they had a waiting list of people who were supposed to be serviced first. It took about five months for the parts to come back into stock and another month for me to get an appointment. Now I’m continuing to have issues with my fuel line

NHTSA ODI 11665518

The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was able to be restarted. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available, and the contact was placed on the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. Parts distribution disconnect.

NHTSA ODI 11659304

UNKNOWN

NHTSA ODI 11651321

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11648976

UNKNOWN

NHTSA ODI 11644695

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11641143

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated the vehicle was difficult to start. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. Parts distribution disconnect.

NHTSA ODI 11640948

Needs Fuel pump replacement

NHTSA ODI 11640253

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11638236

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11637942

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11636218

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11635706

There has been a recall for the fuel pump of my Year: 2018 Make: Honda Model: Civic Sedan, however I have continuously reached out to various Honda service and was told the part is still unable. Based on the recall information, If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. Does it take for an injury or death for me and my loved ones for me to finally get the part repaired at Honda's cost?

NHTSA ODI 11635519

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11634555

My car engine light has been on for months and im unable to get a inspection because of my fuel pump recall. My car has stalled multiple times on the road and is a cery serious safety issue. I have contacted honda multiple times about this and they keep saying they do not have the parts its been well over a year since i have received this recall notice and over 6-7 months since my engine light has been on. I have also received a letter from honda saying the parts are in stock and to call to make an appointment but when i do they still claim they do bot have the part in stock

NHTSA ODI 11634181

The contact owns a 2018 Honda Civic. The contact stated while driving on a decline of a public garage road and depressing the brake pedal, the vehicle stalled. The contact continuously depressed the brake pedal, but the vehicle failed to respond, and the power steering became inoperable. The vehicle rolled at approximately 20-30 MPH and crashed into the wall of the garage. The wall sustained minor damage. There was no warning light illuminated. The contact stated that messages advising of engine system failure, supplementary restraint system failure, and electric power steering failure were displayed on the vehicle mobile app. The front driver's side and passenger's side air bags deployed. The emergency units arrived and provided first aid to both the contact and his sister, who was occupying the front passenger's side seat during the incident. The contact's sister sustained chest pain and was in the process of receiving medical assistance. The contact sustained lower back pain and was in the process of receiving medical assistance. No police report was filed. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.

NHTSA ODI 11633908

The contact owns a 2018 Honda Civic. The contact stated that the vehicle occasionally hesitated while accelerating. The failure has progressed over time. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other dealers: Airport Marina Honda, 5850 W Centinela Ave, Los Angeles, CA 90045, and Honda of North Hollywood, 5841 Lankershim Blvd, North Hollywood, CA 91601. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 48,000.

NHTSA ODI 11632681

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11629956

Safety recall #23V-858 received through USPS indicating that parts are now available at dealership. Not true. On 12/04/24 vehicle was serviced at Conicelli Honda, 1200 Ridge Pike, Conshohocken, PA 19428. 610-832-1400. Service advisor advised that the safety recall parts are not available for installation. On 12/05/24 a follow up call received from the service manager indicated that Conicelli Honda has not received any safety recall parts since the notice was announced. There appears to be a disconnect between Corporate Honda and the dealership. Your attention with this matter is greatly appreciated. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11630000

It's been a year and my dealership still does not have the part needed to fix the issue from the recall on my vehicle. I do not feel safe operating my vehicle and this is my only means of transpiration. I rely on my car to get me to work and everywhere else.

NHTSA ODI 11629521

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627934

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627673

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627752