The contact owns a 2018 Ford Transit. The contact stated that while driving at various speeds, an abnormal squeaking sound would be emitted from the vehicle without warning. The contact stated that the sound went away upon the depression of the brake pedal. Since owning the vehicle, the contact had taken the vehicle to the dealer for an oil change, each time, the contact was informed that both the brake pads and rotors needed to be replaced. The contact stated that the clips needed to keep the brake pads in place fractured approximately 20-50 miles after being replaced. The contact stated that the brake pads and rotors had been replaced several times due to the failure. The manufacturer was notified of the failure and acknowledged the failure; however, no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
NHTSA ODI 11593003