What 184 owners told NHTSA about the 2018 Ford Mustang Mach-e Bev Bev

The contact owns a 2018 Ford Mustang. The contact stated that upon starting the vehicle, the reverse lock out collar failed to operate as needed. Due to the failure, the contact was able to freely shift the vehicle into reverse while driving. The contact practiced extreme precaution while driving to prevent the failure. The dealer was notified of the failure and the contact was informed that a customer satisfaction program had been placed on similar vehicles for the failure; however, his vehicle was not included. The manufacturer was notified of the failure and referred him to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 9,000.

NHTSA ODI 11484190

September 9, 2022 at 4:45 P.M. CST. Less than 300 yards from merging onto the interstate, my children and I heard an extremely weird noise coming from the passenger side of my car, so I immediately pulled over. My daughter and I both looked at each other and asked, “what is that?” I told my daughter I knew I did not have a flat, however I felt like there was something wrong with my tire. We exited my car and found that my passenger side front tire had wire showing and was tearing/ripping at the “belt”. This occurred on/near the inner sidewall. I drive a 2018 Mustang GT, and had this occurred while traveling at 75mph on the interstate, it is likely it would have ended badly. It is likely that I would have lost control of my car and I could have possibly totaled my car, rolled/flipped it and it could have taken the lives of myself or my two children who were with me. I have found multiple other complaints regarding the same issue that I just experience at the following link: https://continentaltire.custhelp.com/app/social/questions/detail/qid/65/~/extreme-contact%2C-unacceptable-tread-wear Based upon those reviews and what I experienced today, this seems to be a manufacturer defect, which should not only be addressed and recalled but be replaced free of cost. Once I found the problem, I put my spare on, drove home and removed both front tires and put two of my stock wheels and tires on the front. Upon inspecting the driver side front tire after removal, I found that it too had the same issue happening in the exact location of the passenger side. Had this not occurred I would not be aware of the driver side doing the same thing. I absolutely do not think this was a coincidence or any mechanical issue, as the driver side is doing the exact same thing, in the exact same location and around the exact same letters as the passenger side. no warning lights were on.

NHTSA ODI 11483840

The contact owns a 2018 Ford Mustang. The contact stated the vehicle was previously repaired under NHTSA Campaign Number: 19V076000 (Electrical System) however, the failure reoccurred. The vehicle was taken to the dealer and it was confirmed that the vehicle was already repaired under the recall. The contact was informed that the vehicle needed to be repaired out-of-pocket. The manufacturer was contacted and informed the contact that the vehicle needed to be diagnosed. The failure mileage was 58,000.

NHTSA ODI 11482499

Air Conditioning Evaporator leak, appears to be a design flaw as there are MANY reported failures of the evaporator as well as failures with replacement after the repair is complete. Ford Mustangs appear to be plagued with AC related issues and various TSBs have been issued due to these issues TSB: 18-2255 18-2166 SSM 47967 SSM 48135 SSM-45815 SSM 47850 SSM 47012 SSM 47149

NHTSA ODI 11470528

My engine started knocking/ticking at around 6,000 miles, shortly after my first oil change. I was aware of the knocking issies, thanks to numerous youtube videos, before i even recieved my special order mustang so i made sure to use the same oil and filter that originally came with my car. Now the car has 18,500 miles on it, the knocking/ticking is getting worse and worse every year and Ford is calling the problem "normal" and refuses to do any repairs. The car has now been unsuccessfully serviced 3 times and should now be placed under the lemon law.

NHTSA ODI 11465990

This issue is when a haze develops on the inside of the windshield in the line of sight of the forward facing camera that detects vehicles, objects, traffic lanes and rain sensing. Since this area of the windshield is enclosed, there is no way to clean it. This is not condensation but dust particles that adhere to the glass, possibly from AC or heat that flows along the windshield and also it possibly enhanced in humid climates. When the issue occurs, the dash warning will appear stating, "Front Camera Low Visibility Clean Screen" and the outside windshield is definitely not dirty. I've taken this to my local Ford dealership and they claim they have no way to address the problem and suggested I take it to a windshield replacement shop, such as SafeLite, they also said it is not covered under any Ford warranty. I find this odd, since it is a potential design defect with the vehicle. This is a random occurrence and because of the warning, I fear it diminishes the accuracy of everything the front sensor detects and could be potentially dangerous. I've found several postings in vehicle forums online with the same issue but nothing about Ford or anyone resolving it, so this is not an isolated issue. Here is one posting in a forum showing the warning as well as images of the camera/windshield area that is the issue. https://www.mustang6g.com/forums/threads/front-camera-haze.156882/ This is exactly what I'm experiencing. Also, doing a google search for the above warning message will bring up several other postings in forums about the issue with various Ford vehicle models with the same front camera design. Thank you for looking into this.

NHTSA ODI 11464286

Driving at highway speeds, the passenger door suddenly unlatched and "door adjar" notification warning was displayed. Had to exit the highway in order to close and secure door. I have previously reported this same issue, to NHTSA several times before. I have video of the incident.

NHTSA ODI 11463114

The contact owns a 2018 Ford Mustang. The contact stated when he had parked his vehicle at his residence driveway and returned later, the vehicle had rolled forward 200 feet into a neighboring parking lot. The vehicle had been stopped by a parking block causing damage to the driver’s side rear fender. Additionally, there was damage to the front-end undercarriage due to climbing over the parking blocks. The contact stated that when the vehicle was started the check transmission warning light was illuminated. The contact drove the vehicle to a local dealer where it was diagnosed and determined that the failure could not be duplicated. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 18V213000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was 48,198.

NHTSA ODI 11461841

1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE ELECTRONIC, ALL DIGITAL DASHBOARD WENT COMPLETELY BLACK FOR ABOUT 25 SECONDS WHILE I WAS DRIVING DOWN THE INTERSTATE, IN TRAFFIC AT NIGHT, 2. How was your safety or the safety of others put at risk? WHEN THE INSTRUMENT PANEL WENT BLANK, I WAS NOT ABLE TO SEE ANY INFORMATION THAT IS NORMALLY DISPLAYED, SUCH AS SPEED, AMOUNT OF FUEL, ETC. NOTHING. THIS GLITCH TOOK MY ATTENTION AWAY FROM THE INTERSTATE AND TRAFFIC. IT FRIGHTENED ME TERRIBLY. I COULD HAVE EASILY HAD AN ACCIDENT AS I TRIED TO FIGUE OUT THE ISSUE IN THE DARK. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? THE IS UNKNOWN TO ME. HOWEVER, IF YOU SIMPLY GOOGLE, "DASHBOARD GOES BLANK IN FORD 2018 MUSTANG', YOU WILL FIND MANY, MANY OTHER MUSTANG OWNERS STATING INCIDENTS OF THE EXACT SAME BLACK OUT HAPPENING TO THEIR INSTRUMENT PANEL WHEN DRIVING THEIR CARS. FROM WHAT I READ, THIS ISSUE IS NOT LIMITED TO THE 2018 MODEL YEAR OF THIS VEHICLE. THIS IS A KNOWN PROBLEM TO FORD, YET THEY SEEM UNWILLING TO REMEDY THE PROBLEM. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THIS QUESTION IS UNKNOWN TO ME 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WHILE DRIVING AT 70 MILES PER HOUR ON THE INTERSTATE IN TRAFFIC, AT NIGHT, THE INSTRUMENT PANEL SIMPLY WENT BLACK. IT IS TOTALLY DIGITAL, SO I HAD NO ACCESS TO ANY INFORMATION REGARDING MY SPEED, AMOUNT OF GASOLINE REMAINING IN THE VEHICLE, OR ANYTHING ELSE THAT IS CUSTOMARILY DISPLAYED BY A VEHICLE'S INSTRUMENT PANEL. i PURCHASED THE VEHICLE, USED, ON JANUARY 22, 2022. PLEASE MAKE FORD RECALL ALLMUSTANGS, REGARDLESS OF MODEL YEAR, WITH THIS KNOW ISSUE BEFORE SOME IS KILLED!

NHTSA ODI 11460935

I shifted into reverse and the rear-view camera image was very distorted. I shifted to neutral and then reverse again with no help. After checking the internet for info I found comments regarding the wire harness leading to the trunk lid. I did not find any obvious damage, but jiggled the wires and re-checked the system and the rear-view image came back with a clear image. over the next week, the image become distorted multiple times and sometimes gone to a no signal message. This is occurring more frequently makes it impossible to see objects/children/etc close to the rear of the vehicle.

NHTSA ODI 11460587

The contact owns a 2018 Ford Mustang. The contact stated while driving approximately 65 MPH and accelerating, the vehicle started jerking. The contact stated while shifting gears the service tire mobility kit warning light illuminated. The contact stated that the failure persisted. The vehicle was taken to several dealers to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.

NHTSA ODI 11459738

The Accessory Protocol Interface Module failed. All functions of the camera, radio and entire middle display console do not work. When backing up to exit parking space or to back into a parking space I can't see what is behind me and have almost hit items multiple times. The dealer inspected and told me what the issue is; that it is not under warranty and would cost approximately $1000 to repair, which I don't have. There was no forewarning of this module failure; it occurred suddenly and without warning.

NHTSA ODI 11454218

2018 with 24,000 miles (purchased brand new) every morning until the car warms up I dont have navigation, radio, Bluetooth, or back up camera's. I was told this was a common problem with Ford from the dealership but its not a recall. After researching online, its a very common problem with all makes and models of Ford. Of course I'm out of warranty to replace the APIM which is going to cost 1,000 out of pocket. Safety concerns: I have to navigate using my phone which is a distraction while driving, same thing with phone conversation I can be hand free, and I have a major blind spot while backing up because of no camera.

NHTSA ODI 11451406

The contact owns a 2018 Ford Mustang. The contact stated that upon starting the vehicle, the instrument cluster remained blank. The contact stated that he turned off and restarted the vehicle several times however, the instrument cluster remained blank. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at his own expense. The manufacturer advised the dealer and informed the contact that his vehicle was not included in NHTSA Campaign Number: 19V076000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 19,500.

NHTSA ODI 11446925

Battery terminals on this and other ford models corrode to the point of breaking electrical connection possibly disabling vehicle. Ford does not want to fix issue and says whole wiring harness requires replacement to repair. Battery is often replaced and terminal cleaned but it comes back. They try to put off repairs long enough to get it out of warranty. F150 ford pickups have same issue. Corrosion advances so far as to break battery cable clamp. It is generally the positive clamp. Problem is so common that aftermarket manufacturers have issued redesigned replacements.

NHTSA ODI 11438726

10 speed Ecoboost transmission, doesn't stay in gear and delayed shifts causing acceleration problems. Hard shifts, jerking, and hard lunge forward when shifted into Drive. The forward lunge is unstoppable even with the brake fully engaged. Transmission slip when changing gears while driving. Yes, it's available for inspection. Yes, mine and others safety risk are at risk. Yes, the problem has been reproduced and confirmed by a dealer. Inspected by an authorized dealer/manufacturer. NO other warning lamps or messages.

NHTSA ODI 11438326

Purchased a used 2018 Ford Mustang 3 weeks ago, just now able to get it registered, and the entire electronic instrument panel cluster (e.g., speedometer, warning lights, etc.) all went fuzzy for a few minutes and then totally failed; now just stays totally dark and unreadable. This is an optional all digital instrument panel cluster with programmable color that was a $2,200 option when new. I read online in car forums reports of many others having the same exact issue with the optional 2018 Mustang digital instrument cluster failing and going dark some within weeks of the car being new, and there was a recall on this instrument panel going dark for the 2019 model year. I saw an online post where a driver is driving for 6 months without the speedometer or warning lights functioning because of the repair cost being more than $2000. I got a quote from a Ford dealer for my repair today: $2396.00. This car is less than 5 months out of bumper-to-bumper Ford warranty and under the 36,000 miles limit at 30,383. This appears to be a known and apparently frequent safety issue so I thought Ford customer support might help me out but on calling them today they said they cannot do anything to help. They expect me to pay the $2396.00 for repairs with no assistance for what looks to be an inherent safety defect.

NHTSA ODI 11430181

Passenger door becomes unlatched and the door open light comes on at high way speeds. I have to stop, open the door and slam it shut. It happens repeatedly.

NHTSA ODI 11428990

My digital dashboard has not been working for a year now, it’s a black screen. I am also having problems with my fuel pump. I can’t fill my car all the way up with gas or else my car will not start.

NHTSA ODI 11423490

Instrument cluster went black. Can’t know what speed I’m driving or anything. Have seen some people reported this issue.

NHTSA ODI 11422231

The passenger door become unlatched while driving. This happened on numerous occasions.

NHTSA ODI 11421594

The transmission failed while driving on a busy street making a left turn. My safety and my passenger's safety was at risk because there was oncoming traffic when I made a left turn and a car was trailing me. Just like another complaint, "10 speed transmission did not engage then failed less than a second later while pulling into an intersection. This caused the car to enter the intersection but fail to go forward more than a few feet. The problem resolved after three attempts to go forward by pumping the gas peddle. The transmission also was jerking or jumping from 1st through 3rd gear as if the car could not find the correct gear to be in while going forward. The problem resolved after the first mile of driving". However, for me the problem returned again once I turned the car off, and restarted it. After less than a mile of driving, the transmission began malfunctioning again jumping, and jerking until the transmission just stopped working altogether. Someone has posted experiencing the same malfunction on the same model and year vehicle and I wonder if there are others that have had the same scary, horrible experience? Due to my transmission malfunctioning during my turn, I was lucky that the oncoming car just stopped and blew at me, and the car behind me just went around me instead of crashing into my rear. The car was towed to the dealer and is in the process of being evaluated. There were no warning lights or messages prior to the incident and the automobile is now at the dealership because the vehicle totally stopped driving.

NHTSA ODI 11419724

Driver's door suddenly unlocks while driving in highway and message appears "Driver Door Ajar". Creates dangerous situation and have to stop to close door properly. This happened 3 in highway in different days and 2 or 3 times every day. Last time with 59244 miles.

NHTSA ODI 11419058

Touchscreen went completely black. Unable to operate radio, temperature control is only available in the buttons below the screen. Tried resetting it, tried unhooking the battery, nothing. Hooked it up to see if it had any codes, none. Tested fuses- everything worked except screen. Spent $158 at Ford dealer only to be told I need a new APIM module which in total is going to cost $740. Car has 56,000 miles on it and is only 3 years old.

NHTSA ODI 11418470

10 speed transmission did not engage then failed less than a second later while pulling into an intersection. This caused the car to enter the intersection but fail to go forward more than a few feet. The problem resolved after three attempts to go forward by pumping the gas peddle. The transmission also was jerking or jumping from 1st through 3rd gear as if the car could not find the correct gear to be in while going forward. The problem resolved after the first mile of driving. This is a recurrent but sporadic issue. The issue has caused near miss collision by another driver thinking my car was going to accelerate when the forward motion stopped but there were no brake lights in indicate the car was not going forward. The jerking and jumping has made it hard to control the car during turns and on slippery road. I have an appointment scheduled for service at a Ford Dealer for them to see if the issue is able to be address.

NHTSA ODI 11417731