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What 58 owners told NHTSA about the 2018 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (58)Crash / fire / injury (12)Electrical system (10)Transmission & drivetrain (10)Brakes (9)Steering (7)Airbags (5)Wheels (5)Engine (4)Engine & cooling (3)Fuel system (3)Seat belts (3)

3 of 58 complaints match · Seat belts · clear filters

Oct 15, 2020AirbagsSeat beltsCrash

I WAS DRIVING ON THE FREEWAY AND GOT INTO A CAR ACCIDENT, I WAS GOING 60MPH AND WAS ONLY ABLE TO SLOW DOWN TO 40MPH. MY AIRBAGS DIDN'T EVEN GO OFF WITH SUCH A BIG IMPACT AND REAR ENDING SOMEONE, AND MY SEATBELT DIDN'T LOCK UNTIL AFTER I FLEW FORWARD HITTING THE STEERING WHEEL.

NHTSA ODI 11364462

Mar 2, 2020Seat belts

PASSENGER REAR SEAT BELT LATCH NOT ALLOWING SEATBELT TO LATCH, HAVE TO TRY SEVERAL TIMES BEFORE LATCH WILL WORK, THIS IS USUALLY WHEN THE VEHICLE IS PARKED AND NOT IN MOTION

NHTSA ODI 11315727

Apr 14, 2018Seat belts

IN MID-FEBRUARY 2018, AFTER JUST OVER 1 MONTH OF OWNERSHIP AND WITH 939 MILES ON THE VEHICLE, THE FRONT PASSENGER SEAT BELT BECAME LOCKED WHILE NOT IN USE. THE SEATBELT WAS LOCKED NOT IN USE UNABLE TO BE USED. THIS WAS DISCOVERED WHILE THE VEHICLE WAS PARKED IN AN OUTDOOR PARKING SPACE AT THE OWNER'S HOME. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY COLLISIONS. THE SEATBELT AND PRE-TENSIONING SYSTEM WAS REPLACED BY THE DEALERSHIP UNDER WARRENTY.

NHTSA ODI 11085081

Working with the data? Download all 58 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Ford Fusion Hev verdict →