What 710 owners told NHTSA about the 2018 Ford Explorer Gas

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11712166

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ODI 11710649

During a storm, our SUV had water leaking in through the top, middle of the windshield. The water soaked the dashboard controls and our heating/air system was stuck on high heat and would not turn off. It was 70° and it was extremely hot in the SUV and the windows kept fogging up making it hard to see. Our temperature controls no longer work properly.

NHTSA ODI 11707788

I am filing a safety complaint regarding unresolved recalls on my 2018 Ford Explorer (VIN: [XXX] ). FIRST RECALL: Over two years ago, I was notified to repair the exterior A-pillar trim/window shields. The dealer in Yakima, WA, placed me on a waiting list and said the part was unavailable. I have been waiting over two years with no resolution. Recently, while driving on the highway, this part fell off and struck the windshield of another vehicle behind me, creating a dangerous situation and potential for serious injury. The dealer refused to repair it for free, stating I must either wait longer or purchase the part myself, despite this being a manufacturer safety recall. This long delay and refusal put my safety and the safety of others at risk. It also caused stress, confrontation, and concern for my financial obligations, as I continue paying for a vehicle with unresolved safety defects. SECOND RECALL: The high-speed cooling fan motor relay recall was not properly addressed. The dealer only started the vehicle, stated the fan worked, and performed no inspection or repair, leaving a potential hazard unresolved. FORD RESPONSE: I reported these incidents to Ford Customer Service, but they said the situation did not qualify for opening a case. I strongly disagree, as these are confirmed safety recalls and one part already failed during driving. ADDITIONAL CONCERNS: I am still making monthly payments for this vehicle while unresolved recalls continue to appear. The ongoing failure to repair these defects, despite multiple reports, creates financial and safety burdens. I request NHTSA to investigate these matters, require Ford to complete all recall repairs properly, and hold the dealer accountable for their refusal to provide free safety repairs in a timely manner. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11707887

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure.

NHTSA ODI 11707498

[XXX] ur complaint I can't figure out where one files a complaint on an outstanding recall. Ford keeps sending notices, but is obviously not serious about fixing the issue, as its been going on approaching 3 years. If you call their hotline, it cuts you off after entering the recall number, saying there's no available fix at the moment. However, by searching some dealers around the nation, the parts are out there to purchase, but our two local dealers say they've seen nothing and advise using two sided tape in the meantime. How can such a basic part be so difficult to have available in under 2 - 3 years time? Our pillar piece has been barely hanging on for almost 2 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11707516

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11706756

My VIN was removed for the A Pillar recall. I received no notice as to why and my car was inspected a year ago. At that time the problem was not present. It is present now, but for some reason, my VIN has been removed. I would like to know under what conditions it was removed and by whom.

NHTSA ODI 11706779

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts to do the recall repair were not yet available. The dealer was contacted and confirmed that parts were not yet available, and there was a waiting list in place for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11706622

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separate occasion, the passenger's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000.

NHTSA ODI 11706625

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V301000 (Structure). The contact stated that while driving 65 MPH in high winds, the passenger’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer on two occasions, where it was diagnosed and determined that the exterior A-pillar trim needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11706631

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11705792

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving 70 MPH, the passenger's side windshield A-pillar trim detached and flew off the vehicle. The vehicle was pulled over to the side of the road and was inspected. The contact observed that the passenger's side A-pillar trim was missing. The vehicle was taken to a dealer, where the contact was advised that there was a related recall associated with the VIN, but the parts were not currently available. The dealer used Gorilla duct tape on both windshield A-pillar trims. The manufacturer was notified of the failure. The failure mileage was 56,000.

NHTSA ODI 11704661

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was being serviced at a local car wash, the exterior roof rail rack detached. Upon further inspection, the front driver’s side A-pillar trim fractured, and water was leaking onto the interior, causing damage to the rear mirror power module. The contact stated that the front driver’s side mirror failed to adjust as intended when the control module was in use. The local dealer was contacted; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

NHTSA ODI 11704217

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11704273

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The vehicle was taken to the dealer; however, the vehicle was inspected, and the contact was informed that the parts were not yet available for the repair. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11701930

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after arriving home and exiting the vehicle, the contact became aware that the A-pillar trim on the driver's side had detached. The dealer was contacted, and it was confirmed that the part to repair the vehicle was not available. Another dealer was contacted, AutoNation Ford Valencia (23920 Creekside Rd, Valencia, CA 91355), and confirmed that the part was not available. The manufacturer was not made aware of the failure. The failure mileage was 84,000.

NHTSA ODI 11699435

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 70 MPH, there was a loud sound coming from the roof or the side of the vehicle. The vehicle was taken to the residence, and the contact became aware that the passenger’s side A-pillar trim had detached from the windshield. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11699202

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds on several occasions, there was a whooshing air sound coming from the windshield. The contact stated that the trim around the windshield had dry rotted and detached. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 30,000.

NHTSA ODI 11698197

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from the roof. The contact stated that while looking in the rear-view mirror, the contact noticed that the plastic molding around the roof rack had detached from the vehicle and flew off into traffic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 55,000.

NHTSA ODI 11698199

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, it was noticed that the front passenger side A-pillar trim sealant was deteriorating. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11696823

The contact owns a 2018 Ford Explorer. The contact stated that due to sunlight exposure, the outer layer of the dashboard peeled off and continued to expand near the location of the air bags. The contact was concerned that the defect might cause an air bag deployment malfunction in the event of a crash. The vehicle was taken to the local dealer, and the contact was informed that the entire dashboard needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.

NHTSA ODI 11696552

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached, and the front windshield made an abnormal sound. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that tape could be used as a temporary repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

NHTSA ODI 11695814

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,700.

NHTSA ODI 11695066

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 50 MPH, the front driver’s side A-pillar trim was suddenly ejected from the vehicle. The local dealer was notified of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V031000(STRUCTURE), which was related to the failure, but parts needed to repair the vehicle were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that later the front passenger’s side A-pillar trim experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was unknown

NHTSA ODI 11693252