May 2, 2022Electrical system
UConnect 8.4 system screen delaminating. Essentially, out of nowhere, a large bubble appeared on my 2018 Challenger Scat Pack's center UConnect Screen. This is the third Challenger I've owned, and unfortunately for me, the only one I kept outside of the factory warranty timeframe. I have 28,000 miles on the car, and it is in fantastic condition, aside from this issue. First, I contacted the dealer, and they stated that even though my miles were under the limit - due to the timeframe they could not help me. They suggested I contact Dodge Customer Support, where they advised me that it was a known issue (search google or any forum with Uconnect screen delamination) but their hands were tied as well. They recommended that I post on this website, as many were experiencing this issue and a recall was imminent. Lastly, I contacted UConnect themselves, who said the same thing. A known issue, recall pending, just need it to officially get approved before they can help. As so many are experiencing this, I hope that this issue can be resolved so I can continue to be a LOYAL Dodge customer. It is WELL known from the dealer, to customer support, to the actual manufacturer. Just looking for some help so I don't have to eat the full cost of replacement for something that is obviously (and stated by the company themselves) a production error. They claimed that they have since fixed the issue. The bubble continues to grow every day, and I'm concerned that soon I will be without the essential controls - like HVAC, safety (rear camera), driver modes, radio, maps, etc. They are all dependent on this single unit to function. I also purchased the extended warranty on my vehicle through Ally (Dodge's financing company) and they are unable to assist as it is a "pending" recall, and is not completely broken yet. Not the answer I was expecting when I hear "everything from electrical to engine, to transmission will be covered". Just want them to acknowledge the recall, fixing issue for us.
NHTSA ODI 11463135
Apr 7, 2022Electrical systemLights
On April 6, 2022 at approximately 2300 I was driving 65 mph on an old two lane highway when all lighting on the instrument cluster, steering wheel, touchscreen, kick panels, and both headlights went out causing me to drive off the road momentarily as I was in a curve. For several moments all of these components would light up and off erratically. During this event, my windows also began rolling up and down on their own. I immediately turned on my hazard lights and began to slow down to look for a place to pull over. This was a long and empty stretch of old highway and there was no shoulder to pull onto. At this point my hazard lights became faulty as well and would not flash at times. The safety of myself and others were at risk because during this event that lasted approximately five minutes, all aforementioned components would fault for moments at a time and there were times that I could not see the roadway or obstacles in front of me, I could not see my speed, I could not reliably use my hazard lights to warn other drivers. Other drivers would have had a near impossible time seeing me, such as the semi truck driver who almost hit me then flashed his brights and laid on his air horn when my lights had cut off. There were no warning lamps, messages or other symptoms of the problem prior to the failure and none after either.
NHTSA ODI 11459948
Apr 1, 2022Electrical system
INCIDENT MATCHES: NHTSA 19V-203 FOR 2019 MODELS, HOWEVER THIS HAPPENED ON A 2018. WHILE VEHICLE WAS IN MOTION, GAUGE CLUSTER WENT COMPLETELY BLACK, WINDOWS CRACKED OPEN AS IF DOORS HAD BEEN OPENED. WAS STILL ABLE TO OPERATE THE ACCELERATOR & BRAKE; HOWEVER, COULD NOT USE INDICATORS. SCREENS STAYED BLACK FOR 10 SECONDS, THEN RETURNED TO NORMAL. HAPPENED 3 TIMES IN ONE DAY
NHTSA ODI 11459208
Jan 13, 2022Electrical systemEngine
The car is a 5.7 6 speed Dodge Challenger, when driving the car will not idle down when you take your foot off the gas pedal, this happens during shifts where the idle stays up and keeps the car moving forward, it also will not slow down when you are driving at speed and you lift your foot off the gas pedal, the idle will hang at speed for up to 5 blocks unless the brakes are applied, 3 times I have almost been in an accident because of this. The problem has been confirmed by the Dodge dealer and a number of parts replaces with no resolve, the car was in their shop for 9 weeks before they gave it back, it started doing it again within days, they have had the car for 15 week now and counting, (total to date 24 weeks) The car only has 8000 miles on it, I bought it brand new and have not been able to drive the car due to it being unsafe. There are no warning lamps or messages and from what im told only the dealer level has inspected the car.
NHTSA ODI 11447318
Dec 7, 2021
* Component: UConnect 4C 8.4" Screen is delaminating. Reaching out to others in the region, this is a common occurrence, possibly brought on by excessive heat/humidity. * Safety: Not directly related to safety. * Problem has been confirmed by dealer as being a part that would need to be replaced to fix. * Problem has not been inspected by any party other than manufacturer's dealer. * There was no warning/indication of the issue, it just started occurring. Issue started in July 2021, leading to an issue potentially caused by excessive heat.
NHTSA ODI 11442971
Nov 15, 2021
Uconnect screen is delaminating. It’s causing safety hazards due to driver distraction because of the radio volume randomly going full blast ( scaring me half to death) , heat turns itself up all the way full blast ( that’s very dangerous especially when you have little kids in the car), it will switch to the back up cam while driving ( scaring the crap out me me at times) randomly placing calls when Bluetooth is active, the list can go on. It will literally look like someone is touching the screen pressing on stuff, although no one is touching it. It’s almost caused me to get in several accidents from being distracted which this. I contacted Uconnect when this first started to happen and the said I was out of my 36,000 mile warranty ( I had 38,000 miles) and the couldn’t help me. It’s only getting worse
NHTSA ODI 11440555
Sep 23, 2021Electrical system
The uConnect 8.4 Display in my car has begun to delaminate. There is a large air pocket under the top portion of my display. This morning while waiting for the car to warm up so the heat would function on the climate control system, I used the display to set the defrost to on. After removing the initial frost from my windshield and I was able to see clearly, I left the house and headed to work. While on my way to work I begun to hear confirmation beeps from my display, as if I was touching the onscreen controls. The touchscreen display began to change settings on its own. Changing my climate controls from High heat to low Cold resulting in my windshield immediately frosting up and reducing my visibility to nothing, during morning traffic. I nearly impacted another vehicle that was turning while distracted by the display and the lack of visibility it caused. I rolled down the windows and found a safe place to pull over to wipe the frost from my windshield. The entire time the display was switching thru pages and begun to call contacts from my phone change songs, and even the performance level settings. I had taken the vehicle to the dealership far prior to my warranty expiring when I initially noticed the bubble at the top of my screen, only to be told that since it was a cosmetic defect and the operation was normal that the warranty would not cover the replacement. and a replacement was $2,200. Now my vehicle warranty is expired and it has changed from a cosmetic defect to a defect that has affected the safe operation and nearly caused me to rear end another vehicle at 55 MPH. From the research I have gathered during my lunch break the display in these units operates too hot and the glue bonding the touch panel to the display itself has melted and caused the separation. It seems to be a common issue that affects any vehicle with a 8.4 uConnect display, judging by complaints on the forums. This is not only a distraction but a Major safety hazard.
NHTSA ODI 11434057
Sep 3, 2021
The touchscreen failed and started to delaminates. It has phantom touches and presses buttons randomly. It's very distracting while driving as it turns different controls on and off such as the climate (AC on and off, high heat then low cold), heated seats on and off, steering wheel heat on and off, also randomly calls when Bluetooth is connected. when the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls. Car is out of warranty
NHTSA ODI 11431687
Jul 3, 2021Steering
Backing out of the garage, instrument panel lit up with “Power Steering Assist Off - Service System” message. Car very difficult to turn now. Code scan shows code CC2217-00
NHTSA ODI 11423301
Jun 6, 2021Transmission & drivetrainElectrical system
ON JUNE 5, 2021 VEHICLE STALLED AT STOPLIGHT ON RAMP AFTER EXITING HIGHWAY. CAR HAD POWER BUT WOULD NOT START, GEARS COULD NOT CHANGE TO PUT IN NEUTRAL TO MOVE VEHICLE. NO WARNING LIGHTS, SO SYMPTOMS TO SHOW A PROBLEM MAY EXIST. CAR WOULD NOT MOVE AND SAT IN TRAFFIC FOR OVER AN HOUR WAITING ON TOW TRUCK. BATTERY CHECKED AND VERIFIED IN GOOD CONDITION. NO TROUBLE CODES. RESEARCH SHOWS THAT THIS EXACT ISSUE FOR THIS EXACT MODEL CAR KNOWN UNDER RECALL 18V524000, BUT THIS SPECIFIC VIN DOES NO SHOW AN ACTIVE RECALL.
NHTSA ODI 11419854
Apr 16, 2021Electrical system
MY SCREEN DOESNT COME ON OFTEN AND YOU CANT CHANGE THE AC OR RADIO. IT GET STUCK.
NHTSA ODI 11408424
Apr 13, 2021Visibility & wipers
GOOD MORNING THE PROBLEM I'M HAVING IS THE WINDSHIELD THAT WAS PUT IN BY THE MANUFACTURING COMPANY WHICH IS CHRYSLER THE WINDSHIELD THAT WAS INSTALLED HAS BEEN SEAL IMPROPERLY WHICH IS CAUSING A LEAK THAT ONLY HAPPENS IF IT RAINS OR TOOK TO A CAR WASH AND IT'S LEAKING BEHIND THE SEAL OF THE WINDOW AND THE WHOLE WINDSHIELD HAS TO COME OUT AND BE REPLACE BECAUSE IT'S LEAKING INTO THE DRIVERS FLOOR AND BEHIND THE DASH BOARD AS IT RUNS DOWN THE TOP SIDE PANEL OF THE DRIVERS SIDE THESE IS DEFINITELY A ISSUE THAT NEEDS TO BE LOOK INTO AND ADDRESS IMMEDIATELY BECAUSE THIS CAN REALLY MESS UP A LOT OF ELECTRICAL STUFF IN YOUR CAR.
NHTSA ODI 11407859
Feb 25, 2021SteeringSuspension
ANY TIME THERE IS A FRONT END COLLISION, THE STEERING COLUMN INTERMEDIATE SHAFT MUST BE REPLACED WHEN REPAIRING. THAT WAS NOT THE CASE HERE BECAUSE EVERY TIME I DRIVE NOW, MY PEDALS ARE BINDING ON ME CONSTANTLY. ALMOST FEELS LIKE SOMETHING IS GETTING CAUGHT OR IS IN THE WAY AND I WAS DRIVING OFF A HIGHWAY RAMP AND I COULD FEEL IT IN THE PEDALS THAT IT WAS BINDING ON ME AND AS SOON AS I DRIVE OVER THE SMALLEST BIT OF WATER THAT WAS ON THE GROUND, I LITERALLY SPUN OUT OF CONTROL AND ALMOST DID A 360 AND CRASHED. THANKFULLY, NO ONE WAS AROUND ME, BUT THIS IS VERY UNSAFE. SAME THING HAPPENED IN MY 05 CHRYSLER AND WHEN I INSPECTED IT, YOU CAN SEE HOW EXTREMELY LOOSE MY INTERMEDIATE SHAFT IS. THIS IS VERY DANGEROUS.
NHTSA ODI 11397880
Jan 23, 2021Transmission & drivetrain
IN MOTION 40MPH ON SURFACE STREETS THE CAR MADE A BIG BANG THEN FOLLOWING SUPER LOAD CHATTERING AND VIBRATION FEEL FROM THE TRANSMISSION DUE TO THE CLUTCH COMPLETELY BREAKING APART NOT ALLOWING TO THE CAR TO GO INTO ANY GEAR ONLY 25000MILES ON THE CAR.
NHTSA ODI 11389561
Jan 22, 2021Transmission & drivetrain
MANUAL TRANSMISSION GEAR SHIFTER GETS STUCK IN GEAR AND WILL NOT SHIFT OUT OF GEAR WHILE MAKING GEAR SHIFT CHANGE STARTED HAPPENING AT 19000 MILES THEN AT 25000 MILES THE CLUTCH SHATTERED INTO A 100 PIECES MAKEING A LOUD BANG AND NONE STOP CHATTERING WHILE DRIVING IN 3RD GEAR AT 40MPH ON CITY STREET CAUSING COMPLETE CLUTCH FAILURE AN UNABLE TO SHIFT INTO ANY GEAR AFTER THE CLUTCH FAILURE ONLY LEAVING NEUTRAL AVAILABLE. CAUSING ME TO HAVE TO QUICKLY COAST AND PULL OVER 3 LANES AND PARK BEFORE GETTING STUCK IN A MOVING LANE. DEALER WON'T COVER THE FAULTY SHATTERED CLUTCH UNDER ITS 36000 3 YEAR BUMPER TO BUMPER WARRANTY. SAYING IT'S NORMAL WEAR AND TEAR IF IT WAS NORMAL WEAR AND TEAR THE CLUTCH WOULD BE WORN AND INTACT AND SLIPPING NOT SHATTERED IN PIECES DUE TO THE SEVER FAILURE OF THE CLUTCH THE FLYWHEEL AND RELEASE THROW OUT BEARINGS WERE ALSO SEVERELY DAMAGED AND NEEDED REPLACING AS WELL
NHTSA ODI 11389347
Dec 21, 2020Electrical system
UNCONNECT SYSTEM CONSTANTLY SHUTS OFF DURING NORMAL OPERATION WHICH CAUSES ISSUES WITH NAVIGATION. THERE IS ALSO A SHORT OF SOME TYPE WITH THE ELECTRICAL SYSTEM WHICH CAUSES GLITCHES IN THE SPEEDOMETER/MAIN DISPLAY SYSTEM - IT FLICKERS AND THEN RESUMES TO NORMAL ON OCCASION DURING NORMAL OPERATIONS.
NHTSA ODI 11384380
Dec 20, 2020
THIS PERTAINS TO THE VEHICLES RADIO WERE THIS IS COMMON IN THE 8.4 TOUCH SCREEN WERE IT DEVELOPS BUBBLES IN THE SCREEN AND THE RADIO WILL INADVERTENTLY SELECT RANDOM TOUCH SCREEN SELECTIONS CAUSEING UNPREDICTABLE BEHAVIOR. THIS IS A DRIVER DISTRACTION AND SAFETY HAZARD.
NHTSA ODI 11384242
Dec 9, 2020Speed controlBrakes
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED UP TO 46 MPH WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED AND SLOWED THE VEHICLE AS DESIGNED. THE VEHICLE WAS TAKEN TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605 (325)-698-2222) WHERE IT REMAINED UNREPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI 11382763
Oct 30, 2020Electrical system
RADIO WILL NOT TURN ON. BLACK SCREEN.
NHTSA ODI 11372455
Jul 17, 2020SteeringElectronic Stability Control (esc)BrakesCrash1 injury
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
NHTSA ODI 11339855
May 26, 2020
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION HOWEVER, THE VEHICLE STARTED TO ROLLAWAY AFTER THE BRAKE PEDAL WAS RELEASED. THE CONTACT ACTIVATED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN GEARS. STARR MOTORS, INC. (2584 PRUDEN BLVD, SUFFOLK, VA 23434, (757)539-0214) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,559.
NHTSA ODI 11325948
Apr 6, 2020Wheels
TL* THE CONTACT'S SON OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,071.*DT*JB*DT*JB*DT*TP
NHTSA ODI 11320319
Nov 21, 2019Electrical system
THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION
NHTSA ODI 11281483
Nov 18, 2019WheelsSeats
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
NHTSA ODI 11280853
Sep 25, 2019
WE TOWED OUR VEHICLE OFF AT OURSMAN DODGE IN MD LAST THURSDAY AS APPEARS THERE WAS A LOUD CLANKING SOUND AND UNSAFE TO DRIVE. THE SERVICE DEPARTMENT STATED THAT THE SWAY BAR HAD BROKEN, BUT THERE WAS NO VISIBLE SIGNS OF A COLLISION. WE PURCHASED THE VEHICLE ROUGHLY 5 MONTHS AGO AND TO OUR KNOWLEDGE, WE NEVER HAD A COLLISION IN THE VEHICLE. THE PART IS UNDER WARRANTY AND SHOULD BE ABLE TO BE REPAIRED. THE DEALERSHIP REFUSED TO PAY IT UNDER THE WARRANTY AS THEY COULDN'T DETERMINE HOW THE PART BROKE. THE VEHICLE HAS LESS THAN 18,000 MILES AND AGAIN, PURCHASED OVER THE PAST 5 MONTHS. THEY SAID TO CALL THE WARRANTY COMPANY TO SEE IF THEY WOULD SEND A 3RD PARTY VENDOR. I CALLED THEM AND THE PERSON IN THE CUSTOMER SERVICE DEPARTMENT STATED THAT THEY DID SPEAK TO THE DEALERSHIP AND STATED MAYBE THE PRIOR OWNER WAS IN A COLLISION BUT THERE WAS NO VISIBLE DAMAGE AND THEY REALLY COULDN'T TELL HOW THE SWAY BAR BROKE. HE SAID HE WOULD SEND AN INSPECTOR OUT AND SOMETIMES ITS UNFORTUNATE THAT PEOPLE WHO HAD THE CAR PRIOR DON'T REPORT THINGS. HE SAID HE WOULD GET OUT THERE WITHIN A DAY AND LET US KNOW HOW DODGE WOULD LIKE TO PROCEED. HE GAVE US A CASE NUMBER. WE CALLED IN TODAY TO FIND OUT WHAT THE STATUS IS OF THE INSPECTOR AS THE VEHICLE IS STILL AT THE DEALERSHIP. SOMEONE STATED THERE WERE NO NOTES OF AN INSPECTOR AND STATED THE DEALERSHIP DENIED THE WARRANT? NOT SURE WHAT IS GOING ON, THIS IS VERY FRUSTRATING, WE ARE WAITING ON THE FIRST CUSTOMER SERVICE REP TO CALL US BACK TO FIND OUT IF AN INSPECTION WAS INDEED SET UP AS THAT WAS WHAT WAS SUPPOSED TO HAPPEN. AGAIN, THIS IS RIDICULOUS. THERE IS NO DAMAGE TO SHOW A COLLISION, WE DON'T KNOW HOW IT BROKE AND THE PART IS COVERED UNDER WARRANTY. WE WORK HARD TO PAY OUR BILLS AND PAY OUR CAR PAYMENTS. TAKE CARE OF THE PART. IF YOU CAN'T TELL ME HOW IT BROKE, THEN YOU SHOULD BE ABLE TO TAKE CARE OF IT UNDER THE WARRANTY.
NHTSA ODI 11258202