What 72 owners told NHTSA about the 2018 BMW X3

I cannot take the vehicle to the dealership to have the recall performed. I have spoken with the closest dealership and they will not provide a driver or towing services unless I pay for it. The letter I received from BMW indicates if my "BMW center is unable to remedy the defect without charge or a reasonable period of time", I should notify the NHTSA. Unless BMW follows federal guidelines, I cannot have the recall remedied. I would like some options or relief so that the recall can be performed.

NHTSA ODI 11638018

When the temperature is cold, the instrument cluster won’t turn on.

NHTSA ODI 11636949

The contact owns a 2018 BMW X3. The contact stated while driving approximately 55 MPH, the "Engine Coolant Level Low" and "Engine Overheating" warning lights illuminated. The contact drove the vehicle to an Auto Parts store and purchased a gallon of coolant. The contact refilled the coolant reservoir and became aware of a puddle of coolant underneath the vehicle. The contact drove the vehicle to a local dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.

NHTSA ODI 11635922

The contact owns a 2018 BMW X3. The contact stated that while driving on the highway at 48 MPH, the temperature gauge indicated that the engine was hot, and the “Warning – Pull Over - Engine Overheating” was displayed. The contact pulled over to the side of the road to allow the engine to cool down. The contact restarted the vehicle however, the message that the engine was overheating was again displayed. The vehicle was towed to the residence. The contact stated that several days later the vehicle was towed to a local dealer to be diagnosed. The contact was informed that coolant was leaking from the bottom of the reservoir, and that the coolant feed lines, return lines, O-rings, coolant pump, connectors, seal for the intake system, and the oil filter housing component system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

NHTSA ODI 11635346

Digital dashboard which show speed, RPM, fuel, temp and other important information randomly goes blank while driving. It will come back on by itself or after restarting the car. This has happened many times.

NHTSA ODI 11634837

my car has a recall, and dealer told me it can not be solved. for this reason, I can not rent my car in Turo due to incomplete recall, and I also have safety concerns

NHTSA ODI 11630740

I was driving car on clear roadway and received a warning to go to service. I smelled burning and saw smoke coming from front hood. Got onto shoulder, got out of car and flames started - falling to ground first and then entire engine was consumed.

NHTSA ODI 11628538

One morning, I tried to back my door out of garage and I couldn’t. I found front tire could not be turned. Found that front tire steering tie rod is snapped into 2 pieces. Further inspection showed that the steering rod had some deflects before broken. I took the photos to show the evidence.

NHTSA ODI 11627999

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11625420

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11621371

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11616375

The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact observed that the temperature warning light was illuminated. The contact pulled over and waited more than 30 minutes for the engine to cool down and was able to restart the vehicle. The contact had to stop again when the engine temperature warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that there was an electrical failure with the windows lowering independently, and the door locks locking and unlocking independently. The contact stated that the heater was no longer functioning as designed. The failure mileage was approximately 139,000. VIN tool confirms parts not available.

NHTSA ODI 11615038

January 15, 2021 our BMW burned to the ground. I had just picked it up after an oil change at the dealership. Only the second oil change and the SUV had less than 17,000 miles. My safety was certainly at risk as I was stopped at a red light when the engine started smoking. I exited the car, but within 1-2 minutes the car was engulfed in flames. Several pieces flew off the SUV was tires popped or other components exploded. People in the area were near the SUV when pieces flew off the car. I am sure by now the car has been destroyed. Until I saw a recent BMW car fire recall and read the documents I did not know I had the ability to file a claim. We submitted an insurance claim and they investigated and the dealer investigated. The dealer was found to not be at fault. To my knowledge the insurance investigator and the dealer (BMW of Portland) inspected the car. Warning lights appeared on the dash one traffic light, about one mile prior to the vehicle dying at the light where it caught fire. The warning lights came at the same time the vehicle died. I was able to start it again and then it died a the next light and started smoking. Also important is that I just saw the recent BMW fire potential recall that does not include the X3 in the 2018 model year, but does include the 2017 model year. NHTSA recall # 24V-608. We were paid a significantly diminished value for the vehicle based on depreciation, which meant we were out $10-$12,000 on a vehicle we had planned to keep for a very long time.

NHTSA ODI 11610210

Passneger occupancy sensor keeps failing due to a known issue with BMW X3 G01. Seat wiring circuit keeps experiencing electrical problems and failing to detect passenger. This can lead to airbags not deploying in the event of collision. Third time the issue has been repaired and customer was responsible for almost $1200 in costs

NHTSA ODI 11608576

The sos antenna in our x3 had a leak around the seal due to a poor design. Over time the tcb got corroded and caused an sos system malfunction. I have researched other cases in which a malfunction had not popped up, but still replicated the same issues as with the warning. Part of the module is the automatic sos help, if one were to get into an accident and rely on this system not realizing it was faulty, it could result in much slower response times if said person were unable to access a phone able to call proper emergency response teams.

NHTSA ODI 11606354

While reversing heard a clanking noise (like a heavy wrench falling off from few feet). Came out and checked and found a broken piece of suspension coil spring near the front left wheel. Checked the inner portion of the coil with hand and felt uneven surface on the lower part of the coil similar to the unevenness on the broken part. Remaining coil is still hard to move and seems to be in place. Car is only 6 yrs old and driven for less than 35k miles. Asked around with local shops and they say with this age and miles it should not crack like this and could be a quality issue. No rust is visible and remaining part of coil looks intact. Please check photo as well.

NHTSA ODI 11591193

The contact owns a 2018 BMW X3. The contact stated while his wife was driving 65 MPH, a message advising to stop driving was displayed, and the vehicle simultaneously shifted into neutral(N) independently. The vehicle stalled in the middle of the highway and failed to respond while depressing the accelerator pedal. The message advising to drive with caution was displayed after several minutes, and the contact was able to continue driving upon depressing the accelerator pedal. The vehicle was taken to an unknown dealer to be diagnosed. The vehicle was not diagnosed or repaired. The vehicle was then towed to the local dealer, where it was diagnosed that coolant was leaking from a hose. Additionally, the dealer informed the contact that excessive engine temperature could have damaged the cylinder head and the rod bearings. The dealer recommended replacing the engine. The vehicle was not repaired. The contact stated that his son-in-law then towed the vehicle to another facility, where the vehicle was diagnosed by a mechanic; however, no engine failure or coolant leak were found. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 152,942.

NHTSA ODI 11575803

2018 BMW X3 M40i - after the car was washed in a car wash, the tailgate started opening and closing on its own. Would open all the way up, wait a few seconds then close all the way down and lock itself. It happened about 20 times until it stopped on its own. This started immediately after the car was parked in the garage. Did not happen while driving. The button on the remote control was not pressed at all. The tailgate would beep and flash the taillights when opening and closing.

NHTSA ODI 11573659

The oil filter housing, which is made of plastic, cracked while the vehicle was running on the highway, leading to sudden loss of the all the coolant and engine overheating.

NHTSA ODI 11572318

Something is wrong with the BMW OEM windshields with HUD. I have had to completely replace 3 in 5 years. In between replacements have had Safeliite try and fill pits in it. My last windshield lasted 21 days before cracking on the side at the very edge. I was driving and the road construction had very uneven lane heights so the car was higher on the passenger side. All of the sudden I heard a crack. The was not rock or debris that hit the windshield. There have been lots of complaints about the BMW windshields with HUD especially the X series SUV’s. People are saying softer glass. All I know is this is dangerous and BMW is up charging for replacement windshields if you don’t have insurance or a warranty. The cost is in the thousands for the replacement. I’ve never had a car that had such issues with the windshield being damaged so easily and or faulty glass. My last windshield replacement was 6/29/23, cracked 7/20/23

NHTSA ODI 11539024

The trunk on the vehicle can be opened while on the freeway. If you bump the trunk open switch or key fob button the trunk will open even when the car is in motion leading to personal belongings being thrown all over the road. This is a massive issue that should have been caught and fixed immediately.

NHTSA ODI 11534844

Rear camera is malfunctioning. It blinks and then goes black.

NHTSA ODI 11533203

I am writing to report a potential safety problem with my 2018 BMW X3, VIN: (provide VIN here if available), that was purchased in May 2018 and has covered 36,000 miles since then. The vehicle has always been garaged and well-maintained. A few weeks ago, I experienced a critical malfunction with the vehicle's moonroof. I opened it normally, but it failed to close afterwards. I should note that this was merely the 4th or 5th time I have ever operated the moonroof since the car was purchased. As of now, the moonroof remains in the open position unable to close it even manually. With summer on the horizon, the interior of the car is exposed to direct sunlight and increasing temperatures. This situation raises significant concerns for my family, particularly the potential health risks to my 7-year-old daughter due to prolonged exposure to excessive heat and sunlight. Upon experiencing this issue, I contacted the service department for troubleshooting. The technicians diagnosed the issue as a problem with the interior sunshade motor, an electrical issue that necessitates a labor-intensive process to fix, including the removal of the vehicle's headliner. Subsequently, I reached out to BMW North America, seeking support and resolution for this significant malfunction. To my disappointment, they declined to acknowledge the problem or offer any assistance towards remediation. This response was unexpected and unsatisfactory, considering the potential health risks and safety concerns the malfunctioning moonroof poses to occupants of the vehicle. I respectfully request your department to investigate this matter and take appropriate action to protect the safety and wellbeing of consumers who may be dealing with similar issues. This may well represent a widespread manufacturing defect that could affect numerous vehicles of the same make and model, thereby posing substantial risks to a large number of people. Thank you for your attention to this matter. The contact stated that the manufacturer initially told them that they would not handle the repairs. As of now, all communications from the manufacturer has stopped and no repairs have been.

NHTSA ODI 11522928

First Failure 3/22- Vehicle makes clanking/rattling of metal sound when going over bumps. Sound is felt near driver caliper and rattles. Can be felt in steering. 4/22 Vehicle is taken to BMW for inspection; needed to come back as they couldn't figure it out. 5/22 Vehicle sound is replicated by BMW dealer service center. I have not received any warning messages or lights prior. Current lights that stay lit longer than usual are the assisted driving and the hazard. This has been since the power failure however. Vehicle has been out of service for a collective 150+ days this year. No remedy to to issue. 11/22 Car broke down again on the highway; extreme shaking, bouncing, loose and uncontrolled steering. 12/22 Car back in service and immediate rattle under front driver's side, loose steering and wobbly tires. Electrical failure, no start and all dash lights glowing. (possible battery issue). 1/23 Car is back to BMW for further inspection. No information yet I believe safety and others is at risk because there have been two times that I was driving and the car felt that is was not controllable. The BMW service center has had it in their garage 5 occasions without remedy. One certified mechanic has been unable to diagnose as well. Parts repaired: Struts, Guides, Swing Arm/Sway, Both front lower control arms, tires and drivers side CV axle.

NHTSA ODI 11500667

The contact owns a 2018 BMW X3. The contact stated that while driving at various speeds, the forward collision avoidance feature would be active without incident. The contact stated that both the warning chime would sound and a red alert warning light would appear on the instrument panel during the failure. The contact also stated that while driving at 35 MPH, the vehicle came to an abrupt stop as the forward avoidance collision feature activated. The contact stated that both vehicles were more than a vehicle's distance apart and that the feature should not have been activated. The dealer was notified about the failure and informed her that they were aware of the matter; the contact was then given an appointment for a diagnostic. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown. The contact stated that the failure mileage was 13,600.

NHTSA ODI 11488781