What 301 owners told NHTSA about the 2017 Toyota RAV4 Plug-in Hybrid

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11623493

The contact owns a 2017 Toyota Rav4. The contact received notification NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11622562

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11615632

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11615050

The contact owns a 2017 Toyota Rav4. The contact became aware that the VIN was included NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11613752

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while pulling into the driveway, there was a loud sound coming from underneath the vehicle's hood. The contact stated that while opening the hood of the vehicle the contact noticed there were several sparks near the battery. The contact unplugged the battery. The vehicle was towed to the dealer and it confirmed there was no remedy available, and there would be a charge for a diagnostic test. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 57,000. VIN tool confirms parts not available.

NHTSA ODI 11612542

The contact owns a 2017 Toyota Rav4. The contact was notified of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11609338

The Recall is about battery terminal to contact the hold-down clamp Recall was issued before 7/2024. But the recall is not repaired till today 8/19/2024.

NHTSA ODI 11609525

It has ben 9 months since the recall was issued. But still no remedy ready.

NHTSA ODI 11608581

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11607556

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11606458

There has been a recall on my vehicle (2017 Toyota Rav 4) since November 2023. It is now August 2024. I have not been able to drive my vehicle this entire time and Toyota had done nothing to help me. There is a safety concern with the battery catching on fire, so I fear that this will happen while driving it, so I decided to pay for a rental car while I wait for a remedy. I have been paying for a rental car since November 2023 and Toyota still has not found a remedy. Please help.

NHTSA ODI 11605893

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11605973

As the driver was making a right hand turn, the dash lights came on and the vehicle lost power. The driver was able to get the vehicle to roll to a stop in the middle of the road after making the turn. As the driver exited the vehicle to check the engine, the passenger stated smoke could be smelled coming into the cabin. Before the hood could be disengaged, flames engulfed the engine compartment and began raising above the hood of the vehicle. The occupants of the vehicle activated 911 and emergency personnel extinguished the fire. The fire was contained to the engine compartment. The vehicle does have a recall for aftermarket batteries causing fires. The vehicle was purchased on December 13, 2023 at which time the recall wasn't communicated by the independent dealer. Currently, there isn't a known fix for the recall.

NHTSA ODI 11605730

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11604668

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11603210

This is in regards to Safety Recall 23TA13 "Certain Model Year 2013- 2018 RAV4- Potential Vehicle Fire related to 12-volt battery". This recall was suppose to have a solution "late June" Toyota has removed that verbiage once that date passed and we still don't have a resolution. Every day I'm concerned my car might just catch fire when going over a speed bump or hitting a pot hole. This issue has been known about since last November.

NHTSA ODI 11603269

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.

NHTSA ODI 11592899

The contact owns a 2017 Toyota Rav4. The contact stated that after turning the vehicle off and later attempting to restart the vehicle, the vehicle failed to restart. The battery was then recharged. The failure occurred on several occasions before the vehicle was taken to the local mechanic. The local mechanic was unable to diagnose a failure or determine a cause for the failure. Additionally, after opening the rear hatch door, the door failed to close and remained open. The contact stated that water and condensation were present inside the rear brake light assembly. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 30,000.

NHTSA ODI 11588147

The contact owns a 2017 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle began to shake violently, prompting her to pull to the shoulder of the roadway. After a visual inspection, the contact observed smoke coming from the battery. The battery warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the battery. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V734000 (Electrical System), and the VIN was included, but parts were not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 90,000. VIN tool confirms parts not available.

NHTSA ODI 11586545

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11582296

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11581084

The contact owns a 2017 Toyota Rav4. The contact had received notice of NHTSA Campaign Number: 23V734000 (Electrical System). The contact was aware that parts were not yet available. The contact stated that while driving at approximately 45 MPH, the vehicle was losing forward momentum. The contact stated that he depressed the accelerator but the vehicle did not gain any forward momentum. The contact stated that all of the instrument cluster warning lights were illuminated and the vehicle stalled. The contact stated that the power steering failed and also noted that the brake pedal took more than normal force to depress the pedal. The contact stated that as he was pulling over he saw smoke being emitted from under the hood. The contact stated that he was able to stop the vehicle and when he opened the hood he saw that flames were coming from the location of the battery. The contact was able to extinguish the flames with his shirt. The contact had the vehicle towed to his residence. The contact had notified the manufacturer who sent an investigator to inspect the vehicle. A dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 90,000.

NHTSA ODI 11580940

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11580956

The contact owned a 2017 Toyota RAV4. The contact stated that while his friend was driving at an undisclosed speed, a collision occurred ahead of her, and she was unable to avoid colliding with the rear end of another passenger vehicle. As a result, the engine compartment burst into flames, engulfing the entire vehicle within minutes. The contact was unsure if local fire emergency services were able to extinguish the flames or if the fire had exhausted itself. The air bags did deploy. No warning lights were illuminated. A fire report was not filed. A police report was filed, with no injuries reported. The vehicle was towed to a total yard and deemed a total loss by the contact's insurance provider. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V734000 (Electrical System), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 97,000.

NHTSA ODI 11575579