What 301 owners told NHTSA about the 2017 Toyota RAV4 Hv

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11615050

The contact owns a 2017 Toyota Rav4. The contact became aware that the VIN was included NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11613752

My Toyota RAV4 was involved in an accident. My vehicle was rear-ended on [XXX], at the corner of [XXX] and [XXX] in Tucson, AZ. Because it was during rush hour traffic, I moved my vehicle to an adjacent parking lot. It was while I was in this parking lot that I experienced brake failure and I was unable to stop my vehicle. As a result, my car hit a concrete pillar in the parking lot. This automatically stopped my vehicle and resulted in front end damage to my vehicle. 911 was dispatched and a sheriff was called to the accident scene. My car was towed to a tow yard before the Toyota collision center could begin work on estimating the amount of damages to my vehicle for the front-end and rear-end damage. My insurance company totaled my vehicle. I contacted Toyota to notify them of this brake failure. I was notified by a third party to contact you to report this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11613612

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while pulling into the driveway, there was a loud sound coming from underneath the vehicle's hood. The contact stated that while opening the hood of the vehicle the contact noticed there were several sparks near the battery. The contact unplugged the battery. The vehicle was towed to the dealer and it confirmed there was no remedy available, and there would be a charge for a diagnostic test. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 57,000. VIN tool confirms parts not available.

NHTSA ODI 11612542

The contact owns a 2017 Toyota Rav4. The contact was notified of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11609338

The Recall is about battery terminal to contact the hold-down clamp Recall was issued before 7/2024. But the recall is not repaired till today 8/19/2024.

NHTSA ODI 11609525

It has ben 9 months since the recall was issued. But still no remedy ready.

NHTSA ODI 11608581

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11607556

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11606458

There has been a recall on my vehicle (2017 Toyota Rav 4) since November 2023. It is now August 2024. I have not been able to drive my vehicle this entire time and Toyota had done nothing to help me. There is a safety concern with the battery catching on fire, so I fear that this will happen while driving it, so I decided to pay for a rental car while I wait for a remedy. I have been paying for a rental car since November 2023 and Toyota still has not found a remedy. Please help.

NHTSA ODI 11605893

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11605973

As the driver was making a right hand turn, the dash lights came on and the vehicle lost power. The driver was able to get the vehicle to roll to a stop in the middle of the road after making the turn. As the driver exited the vehicle to check the engine, the passenger stated smoke could be smelled coming into the cabin. Before the hood could be disengaged, flames engulfed the engine compartment and began raising above the hood of the vehicle. The occupants of the vehicle activated 911 and emergency personnel extinguished the fire. The fire was contained to the engine compartment. The vehicle does have a recall for aftermarket batteries causing fires. The vehicle was purchased on December 13, 2023 at which time the recall wasn't communicated by the independent dealer. Currently, there isn't a known fix for the recall.

NHTSA ODI 11605730

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11604668

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11603210

This is in regards to Safety Recall 23TA13 "Certain Model Year 2013- 2018 RAV4- Potential Vehicle Fire related to 12-volt battery". This recall was suppose to have a solution "late June" Toyota has removed that verbiage once that date passed and we still don't have a resolution. Every day I'm concerned my car might just catch fire when going over a speed bump or hitting a pot hole. This issue has been known about since last November.

NHTSA ODI 11603269

The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.

NHTSA ODI 11592899

Hinge failed on the back lift gate, which in turn damaged the cylinder as well. Back lift gate would not close as a result of this failure. Back lift gate could have fallen off of vehicle, possibly resulting in injury or death to others. Multiple failure issues with the lift gate are common on internet sites and are known to dealers. The repair facility acknowledged this was a common problem with the 2017 Toyota RAV4. The vehicle was inspected and repaired by an authorized service center, as advised by Hendrick Toyota of Wilmington (NC). The repair was performed by Jeff Gordon Chevrolet/Hendrick Collision Center in Wilmington NC. There were no warning signs of this failure. The lift gate failure occurred on [XXX]. The dealer was notified and vehicle inspected by Hendrick Toyota on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11592033

About two months ago (March 2024), a smell started to appear in the vehicle cabin whenever the vehicle is being driven. It became stronger over time and is particularly strong when the HVAC system was being used. I took the vehicle to a reputed independent repair shop who diagnosed the problem as leaking AC coolant within the passenger cabin. They gave a printed diagnosis that I then shared with Toyota because the vehicle mileage is under 35,000, for assistance in fixing this problem. However, Toyota North America manager Michael from their Corporate Headquarters in Plano, Texas informed me today (May 24, 2024) that Toyota does not want to help me with the repair because I had been using an independent repair shop instead of the Toyota dealership for regular maintenance on my vehicle. I am stuck with a vehicle that cannot be used due to a strong odor of AC coolant which is potentially hazardous. An internet search reveals numerous others who have experienced similar issues with their RAV4 vehicles, so it would be in the interests of the general public to report this to the NHTSA so that action can be taken if this problem is found to be widespread.

NHTSA ODI 11590668

The contact owns a 2017 Toyota Rav4. The contact stated that after turning the vehicle off and later attempting to restart the vehicle, the vehicle failed to restart. The battery was then recharged. The failure occurred on several occasions before the vehicle was taken to the local mechanic. The local mechanic was unable to diagnose a failure or determine a cause for the failure. Additionally, after opening the rear hatch door, the door failed to close and remained open. The contact stated that water and condensation were present inside the rear brake light assembly. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 30,000.

NHTSA ODI 11588147

The contact owns a 2017 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle began to shake violently, prompting her to pull to the shoulder of the roadway. After a visual inspection, the contact observed smoke coming from the battery. The battery warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the battery. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V734000 (Electrical System), and the VIN was included, but parts were not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 90,000. VIN tool confirms parts not available.

NHTSA ODI 11586545

Vehicle has less than 50,000 miles. We purchased this vehicle new. Both inner CV Axles are leaking grease. I expected, for a Toyota brand, for these parts to last much longer. It is difficult to know how long these have been leaking, but suspect for quite some time. Meaning these parts have been quite defective for possibly over a year or two. If these were to dry out without knowing, the CV could completely lock up--very dangerous.

NHTSA ODI 11585909

Driving along, and all of sudden engine shuts down. Message indicated a malfunction, showed picture of battery, and indicated to put vehicle in park, and restart engine. Did so, and engine started. Dangerous situation, but luckily traffic was light.

NHTSA ODI 11585205

The batter recall was not fixed till April 2024 as mentioned by Toyota.

NHTSA ODI 11584281

Toyota RAV4 sunroof shattered for no reason. Car was sitting all day under my carport. I opened driver door. Needed to go back in the house. I closed the driver door. Sunroof shattered. If I had been in the car, or driving, it could have caused very serious cuts, or a deadly accident. No warning signs at all. Car is presently at Clearwater Toyota being fixed. Insurance (State Farm) has been contacted and is taking care of my claim.

NHTSA ODI 11584205

I PURCHASED THIS VEHICLE USED IN JULY OF 2023. THERE HAD BEEN A PERSISTANT CLUNKING NOISE IN THE REAR WHEN THE ROAD IS BUMPY ALONG WITH SOME STABILTY OR SWAYING FEELING. I HAD IT INSPECTED BY INDEPENDANT MECHANICAL SHOPS. I WAS ADVISED TO REPLACE THE SHOCK ABSORBERS AND THE STABILIZER LINKS WHICH I DID. THE RT REAR SHOCK ABOSBORBER WAS BAD. MARCH OF 2024 I TOOK A ROAD TRIP TO FLORIDA. FIRST LONG TRIP SINCE REPLACING THE PARTS. ON THE DRIVE DOWN I WAS BY MYSELF AND FELT AS THOUGH THE REAR OF THE VEHICLE WAS SWAYING BACK AND FORTH A LOT WORSE THAN BEFORE CHANGING THE PARTS LISTED ABOVE. I THOUGHT MAYBE IT WAS THE CONDITION OF THE ROADS. ON THE WAY HOME MY SON WAS FOLLOWING ME IN HIS VEHCLE. HE HAD TOLD ME THAT WHEN THE "SWAYING" FEELING IS HAPPENING THE REAR OF THE VEHICLE IS MOVING SEPARATE TO THE FRONT. THE CLUNKING SOUND IS STILL THERE AND THAT STABILITY ISSUE SEEMS TO HAVE WORSEN SINCE CHANGING THE SUSPENSION PARTS PREVIOUSLY LISTED. THERE WAS A POINT IN DRIVING HOME IN THE RAIN WHERE I DEFINITELY FELT THE ABITLITY TO CONTROL THE VEHICLE WAS DIFFICULT AND DANGEROUS. I WILL BE TAKING THE VEHICLE TO BE INSPECTED FURTHER. I'VE READ INFORMATION ON A TOYOTA FORUM THAT THERE ARE OTHER OWNERS EXPERIENCING THIS ISSUE. I DO HAVE VIDIO AND YOU CAN SEE MY BODY ROCKING BACK AND FORTH IN THE DRIVER SEAT WHILE IT'S HAPPENING AND THE HOOD SWAYING BUT AM UNABLE TO UPLOAD IT.

NHTSA ODI 11582995