What 237 owners told NHTSA about the 2017 Tesla Model X P100d

The Monitor Screen in the middle of the car is not malfunction. It's not working. All the panels on the steering are also not work. the honk is not working. Nothing is working. It could be due to the internet connection.

NHTSA ODI 11667439

Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.

NHTSA ODI 11590591

This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.

NHTSA ODI 11589795

The steering as getting harder and harder to turn. I checked the steering rack and it was clean but the U joint had completely rusted. I lubricated it and the steering improved. After around a year, it happened again and I repeated it. They have an upgraded replacement part but are not recalling the defective original. Can you help?

NHTSA ODI 11584591

The universal joint is stiff and turning vehicle is more difficult than normal

NHTSA ODI 11584619

The steering has squeaking noise and cause the car every hard to turn. when trying to turning the car, the steering wheel will cause the car go another direction. This issue seems on tesla forums. I replaced control arms in august 2022 and I replaced again in April 2024.

NHTSA ODI 11582192

This is regarding two Tesla recalls: - NHTSA Recall Number: 23V-838; TC2023-657 - NHTSA Recall Number: 24V-051 As noted in both recalls, they are to be delivered via software updates. My car is currently running version 2022.8.10.16 7477b4ff8e78 which is clearly lower than the version required for both recalls. I have taken my car to service as my software version is not updating. Tesla has refused to comply with the recall and update the software version on my car. It should be noted, although irrelevant for the recalls, that my car is still under manufacturer's extended warranty, which we purchased along with the car when buying it new from Tesla.

NHTSA ODI 11572435

Front Suspension Lower Fore Links, yes it is available for inspection. The incident occur while driving the vehicle; which is ground for significant safety risk. The vehicle is in the process of getting towed. Vehicle has not yet been inspected. No warning signs, the vehicle just came out of Tesla Service Center.

NHTSA ODI 11571796

Control arm and both front struts failed

NHTSA ODI 11526087

The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed and attempting to make a left or right turn, the steering wheel became difficult to maneuver. The contact stated that the steering wheel intermittently performed as designed while driving straight. No warning lights were illuminated. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,881.

NHTSA ODI 11510371

When exiting an on-ramp on a freeway, the car suddenly veered to the left on its own, almost colliding into another vehicle. There was no dangerous activity nor any stopped cars anywhere around the car.

NHTSA ODI 11499972

Without warning, my steering became extremely rigid. I did not receive any indicators on the dash to suggest there was a mechanical/electrical issue prior to this incident occurring and only found out while trying to make a turn at a T-intersection. Turning my vehicle at low speeds requires two hands - it's so difficult my wife will not drive the Tesla after almost crashing into a ditch. I've researched the issue and found that Tesla recalled 2016 and earlier Model X vehicles for steering issues. I've requested a diagnosis and repair from Tesla given this extremely unsafe steering failure. Unfortunately Tesla does not offer priority to safety related failures and my appointment was set out about three weeks. As of today's date, I still have a vehicle in my garage that is unsafe to drive due to this steering component failure and my appointment with Tesla in Raleigh isn't until November 3, 2022 at 8:15 am. My current mileage is 57,637. I'm willing to make the vehicle available for inspection, if needed, but it will have to be before the scheduled appointment as I need this vehicle fixed due to it being a primary family vehicle. I do have message between myself and Tesla but cannot upload them here. Thank you.

NHTSA ODI 11490382

Starting on May 5, 2022, my car has been plagued with numerous errors messages that stated multiple features of my car were malfunctioning/disabled, both while I first got into the car, and also occurring suddenly without any warning while the car was IN MOTION on the road. This included loss of power steering, traction control, stability control, parking brake, automatic emergency braking, and lane departure avoidance . The same problem(loss of all these vital features) has recurred many times on May 22nd, May 31st, July 8th, and most recently, September 14th. Each time I brought the car in to the Tesla service center, they would have absolutely no idea what was causing the same exact issues. At the very first visit, they stated the incorrect-sized tires were likely the culprit. Even after the correct sized tires were put on, the same problems returned weeks later. Another time they replaced the MCU, but again the problem returned. Every time I brought the car in, they would basically return the car with no definitive repairs done as by the time they started working on my car, all the errors had disappeared, and they would declare the car as being "fixed". After 5 visits for the SAME EXACT problem over the past 5 months, it is extremely clear that Tesla has no idea what is wrong with the car, and keeps returning the car to me without permanently solving the problem. At this point, I feel this car should not be on the road as I could lose vital controls(power steering, brakes, etc) all of a sudden with no warning, exposing the passengers inside, and all vehicles and pedestrians around it to serious, life-threatening danger. Despite this grave risk, Tesla has refused to buy the car back even though it still has an active factory warranty, claiming that it is past the two-year buy-back window, and the fact that it already has a lemon title(for a completely different issue) from 2019. It is just a matter of time before a serious accident happens.

NHTSA ODI 11485960

The car had no identifiable steering issues prior to this incident. On Saturday 7/16/2022 during a short, low-speed drive, steering effort suddenly became much higher during a turn, resulting in a near-miss. The steering would no longer self-center after a turn, and the vehicle was quite difficult to control in turns, requiring large turning force and with limited precision due to the force required to overcome the stiffness. Straight line driving was still relatively easy. Tesla repaired the vehicle three days later and retained the parts. The problem was described on the work order as 'Technician diagnosed the lower intermediate steering shaft joint was seized causing intermittent stiffness at certain degree of turn. Technician replaced the lower intermediate shaft and verified steering wheel is turning normally again.' The vehicle is now steering normally again after the part replacement. There are several threads on the Tesla Motors Club forum about others experiencing similar issues with the same part. The replaced part has a -A suffix indicating it has been revised. Others may yet experience this same dangerous failure of the original part if it has a design fault that Tesla corrected.

NHTSA ODI 11474810

The steering, over three days has rapidly deteriorated. Working the steering wheel between +/- 15 degrees is fine. At 45 and 90 degrees there is significant resistance to turning. I believe the 2017 model is also prone to intermediate shaft U-joint failure.

NHTSA ODI 11469513

We were experiencing very difficult turning at low speeds. No vehicle warnings occurred. We took the vehicle in to Tesla service for evaluation. We were told the vehicle was unsafe to drive and they would not allow us to take the vehicle home. They have had the vehicle for 3 weeks and have replaced the "steering column" or "Left-Hand Steering Gear" on service estimate, but in the process have not fixed the problem and are now on week 4 of the repair. In investigating steering issues with Tesla, there appears to be a recall issued for 2015 and 2016 model years involving the steering column. We believe the same issue is affecting our 2017 Model and is in need of a recall as well.

NHTSA ODI 11460965

Model X 100D makes noise during driving whenever I turned the steering wheel. Took it at Tesla service center for service and concurred the my concern and replaced front upper Arm. The suspension contributed to brand new tires to wear out quickly in less than a year. Driver and passengers windows fails to close after opening regularly, Map navigation and live traffic data does not work properly. During car in reverse, rear view camera blanks out. Tesla service center could duplicate my concern.

NHTSA ODI 11456801

While driving my model X on highway, making quick turns on the power steering wheel felt too stiff in order to avoid car or objects. I took it to Tesla service center for inspection and confirmed the issue with the suspension. The replaced Front suspension, lower -Aft-LH/RH. Parts they replaced, Washer cam, Bolt H cam, Washer, Nordlock, Front suspension AFT link, Nut CLN HEX, NUT HF & adjusted camber caster toe. MCU unit continuous crashes or freezing & slow response, web browser, map and slow response to access A/C, I had to pay to replace MCU unit.

NHTSA ODI 11456804

Driving the model X has been difficult lately since the steering is extremely stiff. Tesla service scheduled me to replace intermediate 1st generation Shaft, steering column, lower dual motor. They will replace lower shaft on left hand drive & replaced steering I-shaft link upper.

NHTSA ODI 11456810

Steering suddenly becomes challangeing, when operating on winding roads the steering wheel fails to easily return to normal and must apply more force than normal to bring back to straight direction. Generally balky at times.

NHTSA ODI 11449349

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA campaign number 21V035000(Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and while operating the vehicle the display screen which included the backup camera would randomly malfunction causing the screen to freeze or turn black. Additionally, while operating the vehicle the power steering assist had malfunctioned causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not determined. The failure mileage was 60,000.

NHTSA ODI 11443097

Whenever I turn the steering wheel, the squeaking noise appear. I contacted the service center, without seeing my car, they know that I have to replace the both side front upper control arms which made me believe there is a well-known defect with it. The control arms plays very important role in steering the car, if there is a defect and Tesla won't recall it then it might kill someone after the driver can't control the car due to the defected upper arm.

NHTSA ODI 11435882

The contact owns a 2017 Tesla Model X. The contact stated while exiting the driveway and attempting to make a turn, the steering wheel became difficult to maneuver. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and the steering wheel would continually go from difficult to maneuver to loose while driving. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was repaired. The approximate failure mileage was 45,000.

NHTSA ODI 11430735

The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking. After getting on the highway and accelerating, the car started shaking, and making louder and louder noises. Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering). I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.

NHTSA ODI 11424045

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT AT START-UP, THE STEERING WHEEL FAILED TO OPERATE AS NEEDED CAUSING THE VEHICLE TO BE DIFFICULT TO STEER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TESLA (530 N STATE RT 17, PARAMUS, NJ 07652, (201) 225-2544) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE U-JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

NHTSA ODI 11415562