What 379 owners told NHTSA about the 2017 Tesla Model S P100d

My car with nearly 17,621 miles only had a part come off the suspension system off drivers side. Appeared to be an aluminum part that cracked in half while pulling from the garage. This car never was in a wreck. The suspension failed and my tire backed into the plastic casing which eroded the tires causing extensive damage. If this had occurred on the highway, this would have certainly caused a fatality to myself, family and other cars on the road. It appears this has happened to many prior owners of this vehicle, mainly model X and S around this time frame. I do not want to become a statistic before a recall is reached. As a physician, I am very concerned for my family and others that may be driving a dangerous vehicle.

NHTSA ODI 11417621

MY TESLA MODEL S HAS THE V1 HARDWARE, ALSO KNOWN AS MCUV1, WITH THE DAUGHTERBOARD EMMC REPLACEMENT FROM THE PREVIOUS RECALL RUNNING ON FIRMWARE 2020.48.37.1. THE SOUND FOR THE ENTIRE CAR WILL CUT OUT. IT MIGHT COME BACK, BUT EVEN A REBOOT OF THE CAR DOES NOT SOLVE ANYTHING. THESE SOUNDS MAY INCLUDE BLINKER NOISE, SPEED LIMIT CHIMES, LANE DEPARTURE WARNING, AUTOPILOT ENGAGE/DIS-ENGAGE CHIMES, GEAR WARNINGS, COLLISION SAFETY CHIMES, EARLY BRAKING WARNING, AND A LOT MORE SAFETY-RELATED SOUNDS. THIS HAPPENS EVERY TIME I DRIVE THE CAR, NOT JUST THE REPORTED DATE. I HAVE BROUGHT IT IN FOR REPAIRS NUMEROUS TIMES, BUT THIS HAS NEVER BEEN ADDRESSED. I AM ONLY TOLD TO WAIT FOR A NEW FIRMWARE UPGRADE, WHICH I HAVE BEEN FOR YEARS NOW SINCE I FIRST REPORTED THE ISSUE TO TESLA. THIS ONLY HAPPENS WITH MCUV1 CARS AND THEY HAVE REFUSED TO PROVIDE A FREE HARDWARE UPGRADE EVEN AFTER MY INCESSANT REPORTS AND APPOINTMENTS STATING THAT IT IS UNSAFE.

NHTSA ODI 11416171

FRONT DRIVER SIDE CONTROL ARM/FORE LINK ASSEMBLY SNAPPED AND BROKE WHILE PULLING OUT OF A PARKING SPOT. LOW SPEED, STANDARD PAVEMENT. FELT LIKE I HAD RUN OVER A NAIL WHERE THE FRONT OF THE CAR LIFTED UP SLIGHTLY, POPPED, SOUNDED LIKE A TIRE POP, BUT THEN WOULD CONTINUE TO DRIVE. I DROVE IT HOME, BUT COULD FEEL THE CAR WASN'T RIGHT. STEERING WASN'T VERY RESPONSIVE.

NHTSA ODI 11415985

FOR MANY MONTHS, MY TESLA'S COMPUTER WOULD REBOOT OR JUST SHUT DOWN WHILE I WAS DRIVING. THAT WOULD STOP THE DEFROSTER, THE ABILITY TO BACK UP, AND MULTIPLE DRIVING ISSUE. TESLA SUUGGESTEC THAT I REPLACE THE CHIP AND THE SCREEN, I PAID$2500. THEY REFUSE TO PAY FOR IT DESPITE A RECALL ON THE SPECIFIC ISSUE. IT IS WELL DOCUMENTED WITH TESLS

NHTSA ODI 11413253

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11408148

BELOW IS THE LIST OF DATES I'VE EMAILED ABOUT ISSUES REGARDING AUTOPILOT AND TOUCHSCREEN, AND MICROPHONE ISSUES. THE FIRST REPORTING OF IT WAS LESS THAN A MONTH AFTER PURCHASE: 10.19.2017. I HAVE ALL OF THE EMAILS AND VIDEOS (WITHIN EMAILS) TO PROVE ALL OF MY STATEMENTS ABOUT PROBLEMS WITH AP AND THE TOUCHSCREEN, ALONG WITH MICROPHONE ISSUES. I CAN PROVIDE THE SPREADSHEET OF THE DATA IF YOU NEED IT. NOW THAT TESLA HAS ACKNOWLEDGED A PROBLEM WITH THE E-MMC UNIT WITHIN MY TESLA, THEIR SERVICE CENTER NOW STATES IT IS ON BACKORDER AND THEY HAVE NO IDEA OF WHEN IT MAY BE AVAILABLE. THEIR MOST RECENT LETTER DATED 3.22.21 STATES "PARTS TO REPLACE THE VCM DAUGHTERBOARD ON YOUR VEHICLE ARE NOT YET AVAILABLE." HOWEVER, IF I PAY $1,500 FOR THE COST OF THE INFOTAINMENT UPGRADE, THEY CAN DO IT WITHIN A WEEK! I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED WHEN THERE IS A REMEDY! DATES OF EMAILS AND COMPLAINTS ABOUT AP AND TOUCHSCREEN, AND MICROPHONE ISSUES, ARE AS FOLLOWS: DATE OF PURCHASE 9.24.2017 1. 10.16.2017 2. 10.19.2017 3. 12.08.2017 4. 12.13.2017 5. 12.19.2017 6. 12.26.2019 7. 04.19.2018 8. 05.07.2018 9. 05.08.2018 10. 05.20.2018 11. 08.17.2018 12. 09.25.2018 13. 11.19.2018 14. 02.18.2019 15. 02.26.2019 16. 03.04.2019 17. 04.07.2019 18. 04.19.2019 19.04.24.2019 20. 05.03.2019 21.05.09.2019 22.05.20.2019 23.07.10.2019 24.07.11.2019 25. 09.16.2019 26.12.18.2019 27.01.13.2020 28.03.03.2021 (28) ATTEMPTS TO RESOLVE THESE ISSUES IS FAR MORE THAN THE REASONABLE NUMBER OF ATTEMPTS TO REPAIR THESE DEFECTS. THE FIRST ATTEMPT WAS LESS THAN 30 DAYS FROM THE DATE OF PURCHASE. MY MODEL S HAS BEEN IN THE JACKSONVILLE, FL TESLA SERVICE CENTER FOR OVER 50 DAYS TOTAL. TWO TIMES I HAD A LOANER FOR THREE WEEKS EACH. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11406999

NHTSA RECALL #21V035. MY TOUCH SCREEN, FANS, BLINKERS AND LIGHTS HAVE GONE OUT WHILE DRIVING 4 TIMES IN THE LAST MONTH, IN MOTION ON CITY STREETS AND ON THE HIGHWAY. TESLA SAYS THEY DO NOT HAVE PARTS TO FIX IT. THE RECALL STATES THE FIX IS TO BE AVAILABLE STARTING MARCH. WHAT CAN BE DONE TO FORCE TESLA TO ACTUALLY FIX THE CAR?

NHTSA ODI 11406967

I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.

NHTSA ODI 11406558

MY CAR WAS RECALLED DUE TO THE 8GB EMMC RECALL AND THIS IS MY SECOND TESLA. THEY HAVE MY OLD VIN NUMBER AND NOT MY NEW VIN AND THE ACCOUNT HAS AN ISSUE FINDING THE RECALL. I NEED HELP.

NHTSA ODI 11406054

I HAD TO REPLACE CHARGING SYSTEM WITH TOTAL EXPENSE OF 2589.75. UNFORTUNATELY THE CHARGING SYSTEM THAT IS PART OF BATTERY, IS NOT COVERED UNDER WARRANTY AS LONG AS THE BATTERY. MY MILEAGE WAS 56814. ALL MY SAVINGS FROM GAS AND REGULAR MAINTENANCE COSTS IS EVAPORATED. I UNDERSTAND THAT THERE ARE SEVERAL PEOPLE HAD THE SAME ISSUE. THE CHARGING SYSTEM IS NOT LASTING AS LING AS THE BATTERY. I FIND IT TESLA'S SELLING POINT OF " POTENTIAL SAVINGS" IS MISLEADING. I AM NOT SURE IF ANYONE OUT THERE MADE THE SAVINGS BY OWNING THE CAR AS MUCH AS IT CLAIMS. IN MY OPINION TESLA SHOULD REMOVE THE POTENTIAL SAVINGS CL;AIM TOTALLY. ITS JUST A UNREALISTIC AND MISLEADING CLAIM.

NHTSA ODI 11405209

THIS WAS ISSUED A FULL RECALL BY NHSTA. THE VENDOR, TESLA INDICTED ONLY A COUPLE OF WEEKS BEFORE A CHIP REPLACEMENT WAS AVAILABLE. TO DATE NO REPAIR HAS BEEN MADE AND THE VENDOR IS NON RESPONSIVE. YOUR HELP NEED TO EFFECT THIS RECALL

NHTSA ODI 11404471

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 50 MPH, THE MEDIA CONTROL UNIT BECAME INOPERABLE CAUSING SEVERAL OTHER ELECTRICAL FUNCTIONS TO FAIL TO OPERATE AS NEEDED. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS TO NOT FUNCTION AS NEEDED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TESLA-BELLEVUE (14408 NE 20TH ST, BELLEVUE, WA 98007) AND THE MCU MODULE VERSION 1 WAS REPLACED WITH VERSION 2 HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

NHTSA ODI 11404269

HERE IS ANOTHER TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39311673?TENANT=US&ROWNUMBER=21 THE FRONT WHEEL HAS FALLEN OFF BECAUSE ALL THE BALL JOINTS HAVE POPPED APART.\ THE BACK WHEEK HAS GONE WHOMPY BECAUSE THAT IS JUST WHAT TERDSLAS DO. I SUPPOSE AN INVESTIGATION IS OUT OF THE QUESTION. YOURS DISGUSTEDLY KEEF

NHTSA ODI 11402499

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE SCREEN WENT BLACK OCCASIONALLY WHILE DRIVING OR STARTING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 11400017

SINCE LAST YEAR, I'VE BEEN HAVING FREQUENT(6-8WEEKS) ISSUES WITH THIS CAR ALL CENTRAL TOUCHSCREEN RELATED. IT STARTED SMALL BUT KEEPS GETTING BIGGER AND BIGGER. I DON'T DRIVE MUCH SINCE COVID AND I THINK IF THAT WASN'T THE CASE THE ISSUE WOULD'VE BEEN UNBEARABLE. LAST NOVEMBER IT WAS JUST THE SCREEN SHUTTING DOWN WHILE DRIVING. THIS JAN/FEB THE ISSUE WORSENED WHERE THE SCREEN/LIGHTS ACTED LIKE THEY WERE POSSESSED, THE CENTRAL SCREEN DISPLAY SHOWED A BATTERY WARNING TO PULL OVER AS THE CAR IS ABOUT TO DIE EVEN THE OTHER SCREEN SHOWED OVER 200MILES LEFT. THE WORST OF IT ALL, I WAS ON A NARROW STREET(1LANE EACH) GOING HOME, I HAD NO NOISE NO MUSIC IN THE CAR. THE CAR WENT FROM SILENT TO EXTREMELY LOUD ON ITS OWN. EVERY SINGLE ALARM WARNING SOUND IN THE CAR STARTED AT THE EXACT SAME TIME AT FULL VOLUME. STARTLED, I VEERED OFF THE ROAD AND QUICKLY PULLED OVER. IF THERE WERE OTHER CARS NEARBY I WOULD HAVE CRASHED. I RECEIVED A RECALL LETTER FROM TESLA HIGHLIGHTING MOST OF THE ISSUES EXCEPT THE SOUND COMPONENT. THE SERVICE CENTER REFUSED TO FIX ISSUES STATING THAT IT DOESN'T AFFECT DRIVING. EXCEPT THAT IT DOES BY STARTLING YOU TO CRASH. NO OTHER CAR DOES THAT. BOTH THE RECALL LETTER AND THE 1800# CONFIRM THAT THESE ISSUES STEM FROM A PIECE OF HARDWARE THAT NEED TO BE REPLACED BUT THE SERVICE MANAGER DOES NOT WANT TO FIX OR REPLACE THE TOUCHSCREEN. HE SAYS IT'LL BE 1500$ TO REPLACE EVEN THOUGH IT'S UNDER WARRANTY AND ASSURED ME NUMEROUS TIMES THAT THE PROBLEMS WILL THEN STOP. HE KEPT SAYING THAT A SOFTWARE UPDATE WILL TEMPORARILY PATCH THINGS UP UNTIL THE NEXT BREAKDOWN WHICH IS GUARANTEED AND USUALLY EVERY 2 MONTHS OR SO. SERIOUSLY HOW CAN A SOFTWARE UPDATE FIX A HARDWARE ISSUE(THAT HE REFUSES TO ACKNOWLEDGE EVEN THOUGH HIS COMPANY HAS). THIS HAS BEEN GOING ON FOR A BETTER PART OF A YEAR. I SHOULDN'T BE FORCED TO PAY FOR SAFETY AT THIS POINT THE SERVICE CTR IS IGNORING ME

NHTSA ODI 11399934

RECALL NUMBER 21V035 IS NOT BEING HONORED BY TESLA SERVICE CENTER. I HAVE CONTACT TESLA CUSTOMER SUPPORT AND THEY SUGGESTED I CONTACT YOU. PRIOR TO THIS I HAD ARRANGED A SERVICE APPOINTMENT BASED ON COMMUNICATION FROM TESLA ABOUT THE MALFUNCTIONING PART. SERVICE CENTER REFUSED TO HONOR TESLA CORPORATE COMMUNICATION TO CONSUMER

NHTSA ODI 11397757

I TOOK MY CAR TO THE TESLA SHOP ON INDEPENDENCE AT CHARLOTTE, NC, AS EXTERNAL NOISE WAS INCREASINGLY AUDIBLE. I WAS CALLED FROM THE TESLA SHOP TO REPLACE THE TIRES AS A POSSIBLE CAUSE. THE TIRES WERE REPLACED & ALIGNMENT DONE 2/16/21 FOR $1900. PICKED CAR 2/17/21 AND SAW THE TIRE PRESSURE CAME UP RIGHT AT THE PARKING LOT (STATIONARY) AND STATING LEFT FRONT TIRE PRESSURE 35 (42 PSI NORMAL). TESLA WAS SWAMPED WITH CUSTOMERS SO I WENT TO DISCOUNT TIRES TO GET THE PRESSURE RESTORED 2/18/21. MORNING OF 2/19/21, PRESSURE CHECK CAME BACK ON. I WENT BACK TO DISCOUNT TIRES, SAME TIRE PRESSURE WAS DOWN TO 29. I CALLED TESLA THAT SOMETHING WAS WRONG WITH THE REPLACEMENT TIRE RIGHT FROM THE SHOP, HENCE I DROVE STRAIGHT TO THE TESLA SHOP FROM DISCOUNT TIRES AS I COULDN'T RISK THIS HAPPENING AGAIN. TESLA FOUND A CRACK IN THE WHEEL OF THE FAULTY TIRE AND ASKED ME TO PAY $1,000 AND THEY WOULD WAVE THE LABOR OF CHANGING THE WHEEL AS A COURTESY. ISSUE IS, HOW DID THE WHEEL BECOME FRACTURED SINCE DROPPING IT AT THE SHOP? I NEVER HAD THIS ISSUE BEFORE DROPPING OFF THE VEHICLE. TESLA WOULD NOT ACCEPT RESPONSIBILITY BUT OFFERED ME 2 OPTIONS; I PAY $1,000 FOR A NEW WHEEL OR THEY LOAN ME A WHEEL TO GO FIX MY CRACKED WHEEL ELSEWHERE. I WAS FRUSTRATED, HENCE I TOOK THE LOANER WHEEL. ON LEAVING THE TESLA SHOP, THE TIRE PRESSURE CAME ON BUT THIS TIME FOR THE RIGHT FRONT WHEEL. IT WAS LIKE HAVING A BAD DREAM. LONG STORY SHORT, I WENT BACK TO DISCOUNT TIRE, THERE WAS AN IDENTICAL CRACK IN THE RIGHT FRONT WHEEL. I WENT ON TESLA FORUM TO REVIEW COMPLAINTS FROM OTHER CUSTOMERS AND THIS IS UNFORTUNATELY COMMON, ESPECIALLY AMONGST MODEL S. THIS IS LIKELY MANUFACTURING DEFECTS AND CAN BE CATASTROPHIC FOR ROAD USERS IF NOT URGENTLY ADDRESSED. I AM A PHYSICIAN AND HAVE SEEN THE TRAGEDY'S PEOPLE SUFFER WHEN QUALITY IS COMPROMISED.

NHTSA ODI 11397813

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE REVERSING INTO A PARKING SPACE AT 1 MPH, THE REAR DRIVER'S SIDE DOOR INADVERTENTLY OPENED AND THE AUDIBLE WARNING SOUND ALERTED THAT THE DOOR WAS OPEN. THERE WERE ISSUES PRIOR WITH THE REAR DRIVER'S SIDE DOOR NOT OPENING FROM THE OUTSIDE WHEN IT WAS UNLOCKED. THE REAR DRIVER'S SIDE DOOR WOULD ONLY OPEN FROM THE INSIDE OF THE VEHICLE. THE CONTACT HAD NOT INFORMED THE DEALER OR THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 70,345.

NHTSA ODI 11396853

PURCHASED A USED TESLA, TODAY (ON 2ND DAY) DRIVING ON LOCAL STREET, IT WAS RAINING A BIT, TURNED ON WIPERS, DIDN'T WORK, PULLED OVER AND ATTEPMTED FEW MORE TIMES, NO LUCK. TESLA ATTEMPTED TO ADDRESS THE ISSUE REMOTELY THROUGH BASIC TROUBLESHOOTING BUT NO LUCK. WHEN WIPERS WERE TURNED ON, IT WAS PULLING DOWNWARD INSTEAD OF GOING UP. THEY ENDED UP TOWING CAR, CURRENTLY IN SERVICE CENTER.

NHTSA ODI 11396127

THE WHEEL CONTROL ARM BROKE FOR NO REASON. IT SEEMS TO BE DEFECTIVE FROM THE TIME IT WAS MADE, IT HAPPENED WITH A POPPING SOUND WHEN PARKING

NHTSA ODI 11395324

THE CENTRAL SCREEN WENT BLANK I TOOK TO THE DEALER THEY TRIED TO FIX IT IT HAPPENED TWICE THE WIPERS AND AC CONTINUED TO RUN EVEN WHEN I GOT OUT OF THE CAR LAST TIME IT HAPPENED AT THE REPAIR SHOP THE ODOMETER MILEAGE JUMPED FROM 21 000 TO 58 000 I TOOK THE CAR BACK TO REPAIR SHOP AND THEY SAID IT IS A COMPUTER GLITCH AND FIXED (?) THE PROBLEM AND MILEAGE WAS ADJUSTED I AM WONDERING IF MILEAGE CAN BE ADJUSTED BY THE DEALER , I THINK IT IS ILLEGAL. INTERMITTENTLY THE CAMERAS ARE FOGGING EVEN WHEN IT IS NOT COLD. NO CLEAR EXPLANATION GIVEN BY THE CREW AT REPAIR PLACE

NHTSA ODI 11394570

MY ON BOARD MCU, MAIN SCREEN KEEPS GOING BLANK WHILE DRIVING. THIS CAUSES THE LOSS OF FUNCTIONALITY OF MY VEHICLE CONTROLS. I LOSE CONTROL OF THE DEFROST AND OTHER CLIMATE FUNCTIONS. ONE MORNING WHILE DRIVING IN EXTREME FOG AND HIGH HUMIDITY I COULD BARELY SEE BECAUSE I COULD NOT CONTROL THE DEFROST FUNCTION. HAVING THE MAIN SCREEN GO OUT ALSO CAUSES A LARGE DISTRACTION

NHTSA ODI 11391147

I HAVE BEEN REACHING OUT TO TESLA SERVICE CENTER REPEATEDLY REGARDING THE EMMC UNIT FAILURE WHERE IT HAS GONE COMPLETELY BLANK AND TURNS OFF DURING MY DRIVE SEVERAL TIMES. I LOSE ALL AIR CONTROL, BLUETOOTH, REARVIEW CAMERA, AND EVERYTHING THAT THE MAIN MCU UNIT CONTROLS. I HAVE HAD THIS HAPPEN WHEN IT WAS VERY COLD OUTSIDE DURING THE NIGHT WHEN I LOST VISIBILITY DUE TO THE FOGGING INSIDE AND NO DEFOGGING CONTROL AVAILABLE. I CONTACTED THE SERVICE CENTER IMMEDIATELY ON DECEMBER 22, 2020 AND MADE AN APPOINTMENT, WHICH THEY DIAGNOSED VIA LOGS ON THEIR END AND NEVER AGREED TO PHYSICALLY DIAGNOSE MY CAR IN PERSON. THEY KEEP CLAIMING THAT THIS IS AN ISSUE THAT WILL BE ADDRESSED IN A FUTURE FIRMWARE UPGRADE, FOR WHICH THEY DO NOT KNOW THE TIMELINE AT ALL SINCE THE ENGINEERS ARE STILL WORKING ON IT, AND THAT THIS IS NOT A HARDWARE ISSUE. I DETAILED ALL THE ISSUES I WAS HAVING WHERE EITHER MY SCREEN WOULD FREEZE UP OR GO BLACK AND TURN OFF COMPLETELY AND GAVE THEM EXACT DATES/TIMESTAMPS. EACH TIME THEY SAW THERE WAS AN ERROR AND VERIFIED THAT THE LOGS SHOWED AN ISSUE BUT THAT THIS WAS STILL NOT A HARDWARE ISSUE AND I HAVE TO JUST PUT UP WITH THIS UNTIL THE FIRMWARE UPGRADE IS ROLLED OUT. THIS WAS THEIR JUSTIFICATION FOR NOT REPLACING MY UNIT UNDER THE WARRANTY ADJUSTMENT PROGRAM, AND NOW I DON'T SEE MY VIN IN THE RECALL DATABASE EITHER. I AM FRUSTRATED AND EXPRESSED TO THEM SEVERAL TIMES THAT I AM HONESTLY SCARED DRIVING THE CAR. I HAVE LOGGED ALL THE MESSAGING CONVERSATION WITH THEM AS PROOF, AND I HAVE VIDEOS, PICTURES SHOWING THE FAILURES AS THEY OCCURRED. I HAVE HAD TO PULL OVER SEVERAL TIMES WHEN THESE ISSUES OCCURRED TO REBOOT THE SYSTEM BEFORE I FEEL SAFE TO DRIVE AGAIN, OR I HAVE HAD TO SIT IN PARK WHEN I START MY CAR AND WAIT UNTIL I REBOOT BEFORE I CAN START DRIVING.

NHTSA ODI 11391175

MCU UNIT GOES BLANK AND HAS DIFFICULTY COMING BACK ONLINE, WHICH PRECLUDES ME FROM SAFELY DRIVING MY CAR; THE CAR WAS STATIONARY.

NHTSA ODI 11391189

CENTER CONSOLE SCREEN FREEZE AND GOES BLACK FILED MULTIPLE COMPLAINTS BUT DIDNT GET A PROPER ANSWER FROM TESLA THEY SUGGESTED TO PAY 2500 FOR NEW MCU 2, ITS VERY FRUSTRATING AS THEY DON'T RESPOND TO CALLS, THIS ISSUE HAPPENS VERY OFTEN AND ALL THEY GIVE ME IS AN EXCUSE

NHTSA ODI 11394276