Home · 2017 Tesla Model S P100d · Complaints

What 379 owners told NHTSA about the 2017 Tesla Model S P100d

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (379)Crash / fire / injury (50)Electrical system (104)Suspension (104)Steering (42)Driver assistance (41)Speed control (33)Lights (24)Visibility & wipers (23)Brakes (20)Lane Departure (19)Backup camera & sensors (17)

Newest first · 379 complaints · page 13 of 16

Jan 17, 2020Body & structureCrash

I WAS ATTEMPTING TO PARK, THE CAR WAS TRAVELING AT PERHAPS 2 MILES/HOUR, WHEN THE CAR SUDDENLY ACCELERATED, CLIMBED A BURM, HIT A TREE, AND STOPPED ON THE OTHER SIDE OF THE BURM IN THE MIDDLE OF THE STREET.

NHTSA ODI 11300180

Dec 17, 2019Visibility & wipers

RECENTLY REPLACED TESLA WINDSHIELD HAS GHOSTING ISSUES. WHEN REPORTED TO MANUFACTURER, TESLA SAYS ITS WITHIN SPECIFICATIONS, NO TEST RESULTS OR THE TYPE OF TEST COMPLETED WAS PROVIDED AS PROOF.

NHTSA ODI 11289612

Dec 11, 2019Suspension

PULLING AWAY FROM A STOP IN A PARKING LOT, THERE WAS A NEW RATTLE AT THE LEFT FRONT OF THE CAR, BUT THE CAR DROVE NORMALLY. MADE A RIGHT TURN ONTO A STREET AND SLOWLY APPROACHED AN INTERSECTION. STOPPING AT THE INTERSECTION, THERE WAS A LOUD THUNK. GOT OUT AND SAW THE FRONT LEFT TIRE WAS OFF-CENTER IN THE WHEEL WELL AND TOUCHING THE REAR WHEEL WELL WALL. DROVE THE CAR 100 FEET BACK INTO THE PARKING LOT. CAR WAS TOWED TO TESLA SERVICE CENTER. TESLA REPLACED BOTH FORE LINK ASSEMBLIES. THERE IS A NOTATION ON THE REPAIR INVOICE THAT "FOUND BOTH FORE LINKS REVISION A'S. REPLACED BOTH FORE LINKS WITH REVISION B'S." I STRONGLY FEEL THAT THIS SHOULD HAVE BEEN A RECALL, AS I FIND MANY BLOG ENTRIES WHERE THE SAME PART HAS FAILED OVER THE PAST FEW YEARS AND TESLA REPLACED THE ONE THAT HAD NOT FAILED WITH THE NEW REVISION.

NHTSA ODI 11288480

Dec 10, 2019Suspension

PLEASE EXCUSE ME FOR BEING SO PERSISTENT IN MY REPORTING OF TESLA DEFECTS. I AM A MAN ON A MISSION. THE AFFECTED CAR IS A 2017 TESLA MODEL S, I DO NOT HAVE THE VIN SO I HAVE USED ONE FROM A WRECKED VEHICLE INSTEAD. HERE IS A THREAD DISCUSSING TESLA SUSPENSION BREAKAGES. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/LOWER-CONTROL-ARM-FAILURE.172590/#POST-4173704 *** COLORADOGIRL22, NOV 5, 2019 I HAVE A 2017 MODEL S. YESTERDAY, WHEN I WAS BACKING UP SLOWLY IN A PARKING LOT, I HEARD A LOUD CRUNCHING, SCRAPING SOUND, AND THEN MY FRONT RIGHT WHEEL "FELL OFF." TAKING A CLOSER LOOK, IT APPEARS THAT THE LOWER CONTROL ARM SHEERED OFF FROM THE WHEEL ASSEMBLY (SEE PICS). I DIDN'T HIT ANYTHING AND HAVE NO IDEA WHAT COULD HAVE CAUSED IT."***** SEE ATTACHED PHOTOGRAPHS. THIS TIME, RATHER THAN A CRACKED ALLOY CASTING IT IS THE SHAFT OF THE LOWER BALL JOINT THAT HAS SNAPPED. THIS SAME FAILURE HAS BEEN REPORTED MANY TIMES. THIS BALL JOINT STEM LOOKS TO BE OF VERY POOR QUALITY AND IS UNDERSIZED FOR THE WEIGHT OF THE CAR. THIS IS BAD DESIGN. BAD MANUFACTURE. BAD INSPECTION. BAD MAINTENANCE. ON THE TESLA FORUMS OWNERS WHO ARE CONSIDERING REPORTING THIS FAILURE ARE STRONGLY DISCOURAGED BY THE TESLA CONGREGATION. ALTHOUGH MANY OF THESE SUSPENSION BREAKAGES ARE REPORTED TO HAVE HAPPENED AT LOW SPEED, IT IS LIKELY THAT SOME HAVE HAPPENED AT HIGH SPEED AND THE OWNERS DID NOT LIVE TO TELL THE TALE. PLEASE INVESTIGATE. THANK YOU KEEF

NHTSA ODI 11288275

Nov 23, 2019SuspensionCrash

THIS IS ANOTHER COMPLAINT ABOUT THE FRAGILE SUSPENSION COMPONENTS ON TESLAS. HERE IS A TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34366240&ROWNUMBER=43&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE THIS TIME THE LOWER CONTROL ARM HAS SNAPPED IN HALF. BOTH SECTIONS OF THE ARM HAVE FRACTURED. THIS IS CLEAR EVIDENCE OF BAD QUALITY CASTING. THESE CARS ARE TICKING TIME BOMBS. PLEASE TAKE ACTION. THANK YOU. KEEF

NHTSA ODI 11281947

Nov 18, 2019Suspension

WHEN BACKING OUT OF A PARKING SPOT AND TURNING THE WHEEL TO THE LEFT (AT A VERY LOW RATE OF SPEED). I HEARD A LOUD POP. THE LEFT FRONT WHEEL FELT LIKE IT WAS IN A BIND AS WELL AS MAKING A LOUD GRINDING SOUND. THE CAR HAD TO BE TOWED TO THE TESLA SERVICE CENTER. THE TECHNICIAN DIAGNOSED THE PROBLEM AS A BROKEN CONTROL ARM. HE COULD NOT TELL ME WHAT CAUSED THE ARM TO BREAK. THIS COULD HAVE BEEN DISASTROUS IF DRIVING ON THE ROAD AT NORMAL SPEED.

NHTSA ODI 11280758

Oct 27, 2019SuspensionCrash

PLEASE NOTE: THIS IS A COMPLAINT ABOUT A TESLA MODEL S 2017 LOCATED IN UNITED KINGDOM. YOUR SYSTEM WILL NOT ACCEPT THE VIN SO I HAVE SUBSTITUTED THE VIN OF ANOTHER TESLA IN A US JUNKYARD. THIS IS NOT DONE WITH ANY INTENT TO MISLEAD. HERE IS THE ACTUAL CAR I AM COMPLAINING ABOUT. HTTPS://WWW.COPART.CO.UK/LOT/53255428/PHOTOS THE AIR SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS CAUSING SOME MINOR DAMAGE TO THE WHEEL WELLS. THE FRONT LH SUSPENSION HAS BEEN SMASHED TO PIECES. THE DRIVER'S AIRBAG HAS NOT DEPLOYED. ALL OF THE BALL JOINTS HAVE SNAPPED. THE CAST ALLOY STEERING KNUCKLE HAS CRACKED IN SEVERAL PLACES. THESE SUSPENSIONS ARE SIMPLY TOO WEAK FOR A CAR OF THIS WEIGHT AND PERFORMANCE. PLEASE WAKE UP TO THIS. THANK YOU. VERY CONCERNED CITIZEN.

NHTSA ODI 11271357

Oct 10, 2019SteeringElectrical system

MODEL S HAS LOST RANGE COMPARED TO WHAT WAS ADVERTISED. ALSO MANY PROBLEMS WITH BALL JOINTS THAT CAN CAUSE DIFFICULT STEERING

NHTSA ODI 11267723

Oct 3, 2019Suspension

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. WHILE THE CONTACT WAS EXITING THE DRIVEWAY, THE SUSPENSION ARM FRACTURED ON THE DRIVER'S SIDE OF THE VEHICLE. THE DEFECT LED TO SCRATCHES ON THE INSIDE OF THE FRONT DRIVER'S SIDE WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND WAS INFORMED THAT SOMETHING MAY HAVE STRUCK THE VEHICLE AND CAUSED THE SUSPENSION FAILURE. THE CONTACT DISPUTED THIS CLAIM. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THEY REFUSED TO SERVICE THE VEHICLE UNTIL THE CONTACT COULD PROVIDE A COLLISION REPORT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,300.

NHTSA ODI 11265885

Aug 19, 2019Suspension

I WAS DRIVING ON A CITY STREET WHEN A CAR CUT INTO MY LANE, SO I SLAMMED ON THE BRAKES REAL HARD, AND I HEARD A LOUD SNAPPING SOUND AND GRINDING NOISE AFTERWARDS. THE LOWER CONTROL ARM ON THE FRONT PASSENGER SIDE IS NOW POPPED OUT OF PLACE. I HAVE SEARCHED ONLINE AND FOUND THAT THIS ISSUE IS NOT UNIQUE TO ME, MANY OTHER PEOPLE HAVE THE SAME ISSUE. I WAS LUCKY THAT THIS HAPPENED WHEN I WAS NOT DRIVING ON THE FREEWAY, THERE ARE CASES OF ACCIDENTS BECAUSE OF THIS ISSUE. TESLA SAYS IT IS NOT UNDER WARRANTY AND THERE IS NO RECALL FOR THIS ISSUE.

NHTSA ODI 11244971

Jul 22, 2019Suspension

AS I WAS BACKING OUT OF MY DRIVEWAY AT LOW SPEED IN MY 2017 TESLA MODEL S 90D (16,500 MILES) WITH THE WHEELS TURNED TO THE LEFT, I HEARD A LOUD BANG. I THOUGHT I RAN OVER SOMETHING SO GOT OUT TO LOOK AND SAW NOTHING. AS I PROCEEDED TO DRIVE THE CAR, IT DROVE SMOOTHLY AT FIRST BUT I COULD HEAR A SCRAPING OR RUBBING SOUND AS I PUT ON THE BRAKES OR HIT THE ACCELERATOR AFTER BRAKING. AFTER PARKING AT MY DESTINATION, WHEN I WAS BACKING OUT TO LEAVE I HEARD AND FELT RUMBLING AND SCRAPPING ON THE LEFT FRONT DRIVERS WHEEL. I LOOKED AND SAW THAT THE LEFT FRONT WHEEL LINER WAS BROKEN AND COLLAPSED AND THE TIRE WAS RUBBING ON THE WHEEL WELL. I PUSHED THE LINER INTO PLACE AND DROVE DIRECTLY TO TESLA SERVICE (3 MILES AWAY) NOTICING MY BRAKES WHERE SLIPPING WHEN APPLIED. ON ARRIVAL THE TECHNICIAN INFORMED ME MY LEFT FRONT CONTROL ARM WAS BROKEN AND ASKED ME IF I HAD BEEN IN AN ACCIDENT. I TOLD HIM NO, AND HE SAID THEY WOULD NEED TO ELEVATE THE CAR TO LOOK AT EXACTLY WHAT HAPPENED. THE LEFT CONTROL ARM FORE LINK HAD SPONTANEOUSLY FAILED. TESLA FIXED BOTH THE FAILED LEFT AND THE INTACT RIGHT UNDER WARRANTY ALONG WITH THE WHEEL LINER, ALIGNED THE CAR AND IT IS NOW RUNNING NORMAL. I HAVE SEEN MANY COMPLAINTS OF THE PREMATURE FAILURE OF THE FORE LINK ASSEMBLY IN THE MODEL S AND BELIEVE THIS IS A SYSTEMIC PROBLEM.

NHTSA ODI 11233752

Jul 3, 2019Body & structureSpeed controlEngineCrash2 injuries

WHILE ATTEMPTING TO PARK THE CAR IN A PARKING SPACE THE CAR ACCELERATED ON IT'S OWN AND CRASHED OVER A SMALL CONCRETE RETAINING WALL AND CRASHED INTO ANOTHER VEHICLE. MY CAR AND THE CAR THAT WAS STRUCK WERE TOTALED.

NHTSA ODI 11229124

Jun 15, 2019SteeringSuspensionWheels

BACKING INTO A PARKING SPOT THE DRIVER SIDE FRONT FORE LINK FAILED WHILE TURNING THE STEERING WHEEL. THIS DAMAGED THE WHEEL, TIRE AND WHEEL WELL.

NHTSA ODI 11220236

May 15, 2019Transmission & drivetrainElectrical systemFuel system

ON SATURDAY 5/11/2019 AROUND 12:45PM WHILE I WAS DRIVING ON THE HIGHWAY THE CAR SUDDENLY MADE A LOUD SOUND THEN THE CAR SHUT DOWN IN THE MIDDLE OF THE HIGHWAY LEAVING ME STUCK. THE CAR WOULD NOT GO INTO GEAR. THE CAR DISPLAY AN ERROR ON THE CENTER CONSOLE "UNABLE TO DRIVE, PLEASE PROCEED TO SAFETY" (SOMETHING LIKE THIS) I DID NOT TAKE A PHOTO SINCE I WAS CONCERNED ABOUT BEING REAR ENDED. I HAD TO CALL 911 TO STOP ALL TRAFFIC SO THE CAR COULD BE PUSHED OFF THE HIGHWAY. AS WE WERE ABOUT TO PUSH THE CAR IT STARTED WORKING AGAIN. I WILL BE TAKING THE CAR INTO TESLA SERVICE SO THEY CAN TRY TO DETERMINE WHY THIS OCCURRED. THIS COULD HAVE CAUSED A MAJOR ACCIDENT TO MYSELF AND OTHERS IF THIS HAPPENED DURING NON RUSH HOUR TRAFFIC.

NHTSA ODI 11207856

Apr 8, 2019Suspension

WHEN BACKING OUT OF A PARKING SPACE YESTERDAY, THERE WAS A LOUD GRINDING SOUND AND THE CAR WOULD NOT MOVE. AFTER MOVING IT BACK A FEW FEET, THE CAR WOULD GO SO I DROVE IT A MILE HOME VERY SLOWLY AND CALLED FOR A TOW. THEY TOOK THE CAR AWAY YESTERAY. WHEN MOVING THE CAR TO THE TOW TRUCK, A THREE-INCH ALUMINUM PIECE TORN ON BOTH ENDS AND BADLY MANGLED FELL OUT.

NHTSA ODI 11194559

Apr 6, 2019Suspension

WHILE REVERSING MY VEHICLE OUT OF MY DRIVEWAY WITH THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT, A LOUD SNAPPING SOUND WAS HEARD FROM THE FRONT DRIVER'S SIDE TIRE. UPON INSPECTION, THE CAUSE OF THE SOUND WAS NOT VISIBLE. I CONTINUED DRIVING A FEW MILES WHILE LISTENING FOR ANY CHANGES TO THE VEHICLE. A FEW MILES DOWN THE ROAD, I PREPARED TO ENTER THE FREEWAY. AS I DEPRESSED THE BRAKE PEDAL, THERE WAS A LOUD GRINDING NOISE EMITTING FROM THE FRONT OF THE VEHICLE. I PULLED THE VEHICLE OFF TO THE SIDE OF THE ROAD AND CALLED TESLA ROADSIDE ASSISTANCE. I ADVISED THEM OF MY OBSERVATIONS AND WAS ISSUED A PRELIMINARY DIAGNOSIS OF DEBRIS IN THE BRAKE CALIPER. I PROCEEDED TO DRIVE MY CAR TO A HIGH-PRESSURE WASHING STATION TO REMOVE THE DEBRIS. WHILE PARKING AT MY DESTINATION, I NOTICED MY STEERING WHEEL REQUIRED A BIT MORE FORCE TO DURN THE WHEEL; AS I WAS ENCOUNTERING MORE RESISTANCE THAN USUAL WHILE STEERING THE VEHICLE. I GOT OUT AND LOOKED AT THE FRONT DRIVER'S SIDE WHEEL WHILE THE STEERING WHEEL WAS TURNED ALL THE WAY TO THE LEFT. I NOTICED A HOLE APPROXIMATELY 2' TALL AND 1' WIDE HAD BEEN WORN THROUGH THE WHEEL WELL LINER BEHIND THE REAR OF THE TIRE. THROUGH THE HOLE, I SAW SOME WIRE COVERINGS AND A PIECE OF THE VEHICLE'S ALUMINUM FRAME. I ALSO OBSERVED THE WHEEL WOULD RUB UP AGAINST THE EXPOSED METAL FRAME WHEN THE STEERING WHEEL WAS TURNED. I CALLED TESLA ROADSIDE AGAIN AND UPDATED THEM OF MY FINDINGS. THE CAR WAS TOWED TO THE SERVICE CENTER AND SUBSEQUENTLY DIAGNOSED WITH A BROKEN FORE-LINK ON THE FRONT DRIVER'S SIDE SUSPENSION. THE FORE-LINKS ON BOTH SIDES OF THE VEHICLE WERE REPLACED, AS WELL AS THE WHEEL WELL LINER.

NHTSA ODI 11194264

Mar 18, 2019Speed controlCrash1 injury

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. WHILE PULLING IN THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE CONTACT ATTEMPTED TO STEP ON THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. HOWEVER, THE VEHICLE ACCELERATED THROUGH THE GARAGE AND CRASHED INTO THE HOUSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT STATED THAT THE VEHICLE WOULD NEED TO BE TOWED. THE CONTACT CALLED TESLA AT 858-558-1555 (LOCATED AT 4545 LA JOLLA VILLAGE DR, SUITE D17, SAN DIEGO, CA 92122) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,859. *TT THE CONSUMER STATED SHE DID RECEIVE MEDICAL ATTENTION FOR THIS ACCIDENT. *TR

NHTSA ODI 11189710

Feb 6, 2019Electrical systemSpeed controlEngineCrash1 injury

2017 TESLA MODEL S STARTED TO ACCELERATE ON ITS OWN OVER 100 MPH, WHEN TRAVELING ON HIGHWAY AROUND 70 MPH, WITHOUT AUTOPILOT ENGAGED. AS SOON AS IT STARTED TO ACCELERATE, THE CAR TOOK CONTROL OVER THE STEERING WHEEL AND DROVE INTO THE GUARDRAIL ON THE LEFT OF THE LANE, THEN QUICKLY STEERED TO THE RIGHT LANES AND STEERED TO THE LEFT AGAIN. SLAMMED ON THE BRAKE BUT DID NOT WORK AT ALL, AND STEERING WHEEL DID NOT RESPOND. THE CAR COMPLETELY TOOK CONTROL OVER TRAVELING OVER 100 MPH GOING ZIG-ZAG ON THREE LANE HIGHWAY, FINALLY CAME TO A STOP AFTER HITTING NUMBER OF TREES IN THE WOODS ON THE RIGHT SIDE OF THE HIGHWAY. THE CAR IS COMPLETELY TOTALED.

NHTSA ODI 11174732

Jan 31, 2019Suspension

YET ANOTHER CASE OF BROKEN SUSPENSION ON A TESLA. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FORE-LINK-SUSPENSION-FAILURE-WHILE-DRIVING-ON-THE-FREEWAY.141701/ MODEL S 75 2017 WITH ONLY 9500 MILES. I GOT IT IN MAR OF 2017 SO IT HASN'T EVEN BEEN 2 YEARS. I WAS DRIVING ON THE FREEWAY IN THE FAST LANE AND ABOUT TO GET INTO THE CARPOOL LANE WHEN TRAFFIC SUDDENLY CAME TO A HALT. I SLAMMED ON MY BRAKES AND THEN STARTED TO DRIVE AGAIN BUT REALIZED I COULDN'T. THE CAR SHOOK AND THERE WAS A LOUD SCREECHING/GRINDING SOUND. LUCKILY A MOTORCYCLE COP HAPPENED TO COME BY AND CALLED HIGHWAY PATROL AND THE FREEWAY TOW TRUCK SO HELP GET ME OUT OF THE FAST LANE AND ACROSS 3 LANES TO THE RIGHT SHOULDER. THEN, I CALLED TESLA ROADSIDE TO GET TOWED INTO THE DEALERSHIP. THE SERVICE GUY DID NOT SEEM SURPRISED AND DIAGNOSED THE PROBLEM RIGHT AWAY ON SEEING THE CAR. THE LEFT FRONT FORE LINK IN THE SUSPENSION BROKE. IF THIS WAS A KNOWN ISSUE, I'M WONDERING WHY THERE HASN'T BEEN A RECALL. WHAT IF I WAS DRIVING WITH MY 2 KIDS? THE CAR IS STILL IN THE SHOP NOW BEING REPAIRED. EVEN AFTER THE REPAIR, IS IT SAFE TO BE DRIVING A TESLA? WOULD YOU GUYS CHANCE IT WITH YOUR KIDS IN THE CAR AND RISK THAT HAPPENING ON THE FREEWAY? PLEASE RESPOND WITH YOUR OPINION. DEBATING WHETHER TO SELL MY CAR RIGHT NOW. I DON'T KNOW IF THIS WAS A FAULTY PART OR FAULTY DESIGN AND I SEE THERE HAVE BEEN OTHER POSTINGS ON THIS CATASTROPHIC MECHANICAL FAILURE. FOLLOW UP POSTS ON THAT THREAD SEEK TO DENY AND COVER UP THE PROBLEM. THIS IS A LETHAL DEFECT. PLEASE INVESTIGATE. NOT AN OWNER...CONCERNED CITIZEN ETC. ETC.

NHTSA ODI 11173208

Dec 25, 2018SuspensionCrash

I WAS DRIVING THROUGH AN EXIT RAMP AND I FELT SOMETHING BREAK ON THE VEHICLE AND THEN WHEN I TRIED TO TURN THE VEHICLE, IT CONTINUED TO PUSH STRAIGHT. AFTER FURTHER REVIEW, THE REAR TOE ARM OF THE DRIVERS SIDE REAR SUSPENSION BROKE. THIS FAILURE CAUSED THE REAR WHEEL TO BE ABLE TO TURN LEFT AND RIGHT.

NHTSA ODI 11163379

Dec 21, 2018Transmission & drivetrainSpeed controlCrash

OUR TESLA HAS HAD TWO INCIDENTS IN THE LAST THREE MONTHS OF UNCONTROLLABLE ACCELERATION....ONCE SLOWLY GOING INTO A PARKING PLACE AND ONCE BACKING OUT OF OUR GARAGE. THE FIRST ONE RESULTED IN A COUPLE OF CRACKED RIBS (WITH SEATBELT ON) AND $18,000 IN DAMAGE. THE SECOND INCIDENT: THE TESLA, WHEN BACKING UP WENT TOTALLY OUT OF CONTROL BY ACCELERATING AND IT BARRELED ACROSS THE STREET AND KNOCKING DOWN A TREE BEFORE COMING TO A STOP. THE TESLA IS NOW IN THE REPAIR SHOP WITH EXTENSIVE DAMAGE TO THE REAR OF THE CAR. NOT SURE YET OF THE DOLLAR AMOUNT. I FEEL THIS IS A SERIOUS DEFECT IN THE TESLA MODEL S.

NHTSA ODI 11162968

Nov 18, 2018Speed controlCrash

ON OCTOBER 18TH, MY TESLA WAS A MINOR FENDER BENDER . I WAS ON AUTO PILOT AND GOING ON A < 3 MPH SPEED BEFORE THE EXIT RAMP. ANOTHER CAR WAS STATIONED IN FRONT OF ME AND AUTOPILOT DID NOT REALIZE THE CAR CAME IN FRONT OF ME AND HIT THE OTHER CAR. THOUGH THE DAMAGES ARE MINIMAL & THE OTHER PERSON WAIVED HIS RIGHT TO CLAIM INSURANCE . I WANTED TO UNDERSTAND THE REASON AND THE ROOT CAUSE OF THE CURRENT ACCIDENT SO THAT I CAN BE CONFIDENT TO USE THE AUTO PILOT GOING FORWARD. HENCE I FILED A COMPLAINT WITH THE CUSTOMER SUPPORT. AFTER 4 WEEKS OF INVESTIGATION AND REPEATED NUDGING FROM MY SIDE TO EXPEDITE THE INVESTIGATION, I WAS TOLD THAT THE CAR WAS IN AUTO PILOT MODE, AND THE CAR DID NOT REALIZE THE OTHER CAR IN FRONT UNTIL THE ACCIDENT OCCURRED AND THE CAR DID APPLY BRAKES AFTER THE INCIDENT. I ALSO REQUESTED FOR THE INVESTIGATIVE LOGS AND NOTES FOR MY ANALYSIS BUT THE REQUEST WAS REJECTED BY THE CUSTOMER SUPPORT

NHTSA ODI 11152302

Nov 11, 2018Suspension

THIS IS A COMPLAINT ABOUT THE TESLA SUSPENSIONS. A TWITTER USER WHOSE NAME CAN BE FOUND ON THE SCREENSHOT WHICH IS ATTACHED TO THIS COMPLAINT) HAS POSTED PHOTOGRAPHS OF HIS BROKEN SUSPENSION. HE WAS UNHAPPY ABOUT THE FACT THAT THE SUSPENSION FELL APART IN HIS DRIVEWAY. THE PHOTOGRAPH SHOWS THE CONTROL ARM SNAPPED AND THIS SAME FAILURE CAN BE SEEN TO HAVE OCCURRED ON MANY OTHER TESLAS. EXAMPLES CAN BE FOUND HERE: HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/SETS/72157658490111523/ AFTER A FEW PEOPLE RESPONDED TO THE OWNERS TWEET HE THEN DELETED THE TWEET AND BLOCKED EVERYBODY THAT HAD RESPONDED. IT IS HIGHLY UNLIKELY THAT THE OWNER WILL BE FILING A COMPLAINT. HE IS ONE OF THE TOP TESLA REFERRERS AND IS CLOSE TO EARNING REWARDS FROM TESLA. THE SECOND ATTACHED SCREENSHOT PROVES THIS. THESE FRAGILE SUSPENSION PARTS POSE A RISK TO OWNERS AND OTHER ROAD USERS. STEERING WOULD BE BADLY AFFECTED BY SUCH A FAILURE. MANY TESLAS HAVE SUDDENLY SWERVED OFF THE ROAD WITH FATAL CONSEQUENCES. IT IS CERTAINLY POSSIBLE THAT SUSPENSION FAILURES ARE THE CAUSE OF THESE SWERVES. PLEASE TAKE URGENT ACTION TO PREVENT MORE DEATHS AND INJURIES. THANK YOU. CONCERNED CITIZEN WITH A SENSE OF CIVIC RESPONSIBILITY. FULL NAME AND CONTACT DETAILS SUPPLIED. *TR

NHTSA ODI 11150867

Nov 2, 2018Body & structure

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT THE GLASS ROOF OF THE VEHICLE WAS CRACKED ALL THE WAY TO THE POWER LIFTGATE. THERE WERE NO SENSORS WHERE THE GLASS MET THE GLASS ROOF, WHICH CAUSED A POSSIBLE HAZARD FOR THE VEHICLE OCCUPANTS. THE VEHICLE WAS TAKEN TO TESLA (115 KISCO AVE, MT KISCO, NY 10549, (914) 218-8900) AND THEY STATED THAT THEY WOULD NOT COVER THE REPAIRS. THE DEALER ADMITTED THAT THERE THERE WAS A SAFETY HAZARD REGARDING THE LIFTGATE AUTOMATICALLY CLOSING, WHICH COULD SEVER A HAND OR FINGER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,350.

NHTSA ODI 11144857

Oct 19, 2018SteeringSpeed control

WITH THE CURRENT RELEASE V9, IN A SPECIFIC LOCATION, UNDER AUTOPILOT THE VEHICLE ATTEMPTS TO SUDDENLY VEER OFF THE ROAD TO THE RIGHT, IN A VIOLENT ACTION. MANUALLY CORRECTING CAUSES AUTOSTEER TO DISENGAGE BUT CRUISE CONTROL REMAINS ON EXASSERBATING THE SITUATION. CONDITIONS: 2 LANE HIGHWAY, TRAVELING AT 45 MPH. PAINTED CENTER LINE JOGS SLIGHTLY TO ACCOMMODATE CENTER TURNING LANE. TRAVELLED THIS ROAD SAFELY ON AUTOPILOT FOR OVER A YEAR WITHOUT INCIDENT. NOW IT HAPPENS EVERYTIME. ATTEMPTS TO CONTACT TESLA, THUS FAR HAVE RESULTED IN NO RESPONSE.

NHTSA ODI 11141432

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Working with the data? Download all 379 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Tesla Model S P100d verdict →