What 379 owners told NHTSA about the 2017 Tesla Model S 75d

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was informed by the Tesla Service Center that the infotainment system hardware needed to be replaced for the software update under the recall. VIN tool showed no open recall.

NHTSA ODI 11601214

Power steering problem which is not safe

NHTSA ODI 11592320

Tesla will not let me update my software to correct the safety issue. Please compel Tesla to update my vehicle's software. I received a recall letter stating my vehicle's software needs to be updated. I checked my vehicle and the letter is correct; my software is out of date. However, when I tried to update my software the vehicle tells me that I have the most up to date software. I tried to make a service appointment three times to have the software updated. However, every time I tried to schedule an appointment, the Tesla app tells me that my vehicle has the most up to date software and "service is not required." The app will not let me make an appointment to update the software.

NHTSA ODI 11590867

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local service center was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11587384

I received a recall notice (NHTSA recall no: 23V-838) early February 2024 about a recall related to Autosteer, increasing the risk for collision. The remedy specified was that I will be receiving an OTA firmware update and it should be remedied as long as the vehicle is running 2023.44.30 software version or later (free of charge). But until today, I have not received this update and my vehicle (as of 4/27/2024) is running 2022.8.10.20 . The reason the Tesla service center is giving me is that this is because my vehicle is on MCU1 (infotainment version) and I might need to pay around ~$2000 to upgrade the hardware to MCU2 to get the new software version. I have concerns that even though the letter says I will start receiving updates in Dec 2023, I havent received it yet and is risky.

NHTSA ODI 11585645

I received a safety recall dated 2/8/2024, recall no 23V-838. Tesla has failed to remedy the defect & claims a remedy is not necessary. Specifically, I took my vehicle to Tesla on 3/18/2024 to update vehicle software to incorporate additional autosteer controls. See attachment: "Repair notes: "No update necessary", despite the vehicle running a software version less than 2023.44.30 as specified in the Recall Notice.

NHTSA ODI 11583059

Autopilot drove me off the road during turning right on Hwy 183 on April 4, 2023. 9:04 pm. My tesla Model S was on Autopilot and Car went off the road during right turn and about to hit the red light pole.

NHTSA ODI 11581251

1x while driving, the steering wheel locked up. Luckily this was only for about 1 second, and I was only traveling on a 25 mph road. If this was on a highway, it could have been deadly. 2x the car steering wheel would not move when shifting out of park. It required a tremendous amount of force to turn the wheel even slightly. The car needed to be reset multiple times in order to free up the wheel. This last time, I cannot get the wheel unstuck.

NHTSA ODI 11580713

The contact owns a 2017 Tesla Model S. The contact stated that on several occasions while driving at 60 MPH in autopilot and changing lanes, the vehicle jerked violently to the left. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11579908

Tesla has failed to provide the software updates to fix the recalls on my and ALL other MCU1 cars that have FSD paid for. This is because Tesla has not delivered sent FSD to these cars, and hopes owners will pay $2,000 to upgrade to MCU2. Tesla has LIED that all cars with FSD paid for will be upgraded to the required hardware necessary to use FSD. This has now became a safety issue as recalls are not being addressed!! Tesla States vehicles should be running software version 2023.44.30 or later... We are stuck at 2022.8.10!

NHTSA ODI 11579551

When getting into my vehicle for work, my vehicle appeared to be lopsided with the passenger side of the vehicle being considerably lower than the driver’s side. Luckily I noticed this right away and was able to back up safely into my parking spot. I brought it into the Tesla service center and they confirmed that the rear Suspension system/Air compressor/Air Spring Module on both sides are faulty and need to be replaced. They also stated that this was a “non-passenger facing alert” that they don’t believe was a new issue because I believe they stated the alert was visible 30 days prior when I had the vehicle in the service center for a different non-safety issue. After many days of research I see that this exact suspension issue thousands of Tesla owners more specifically Tesla owners of Model S/X years 2013-2018 see very frequently and in the state of California there was even a class action lawsuit due to this safety issue but for some reason there still has not been a recall? I believe that this on going suspension issue that Tesla has is a safety issue especially if traveling at higher speeds. This needs to be addressed sooner rather than later as it could lead to significant major safety issues if unaddressed.

NHTSA ODI 11577507

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the recall was not repaired. The contact stated there was several appointments made to repair the vehicle under recall, but the appointments were cancelled. The manufacturer was made aware of the issue. The contact stated an appointment was later granted, however the repair to the fix the recall was not applied, and it was reported as repaired as it no longer showed as an unrepaired recall for the VIN. VIN tool shows no open recall.

NHTSA ODI 11577554

Recall 23V-838; TC2023-657. Tesla not providing software update for recall from last year. I can't get an update for this recall unless I pay $2000 for MCU2.

NHTSA ODI 11576312

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the software would reboot while driving. Due to the failure, the defrost system was inoperable while driving in inclement weather. Parts distribution disconnect.

NHTSA ODI 11576010

While in autosteer, I pressed on the brakes which normally deactivates the autosteer while coming to a stop. In this particular case the car did not brake upon command and the car maintained acceleration thru a stop light and veered into a median causing a collision with a curb causing structural damage to the frame of the vehicle. I have put in a claim with both my insurance and Tesla and advise that the brakes did not activate in a timely fashion upon disengaging from Autosteer thus causing the collision and was advise by Tesla that I would be responsible to cover the damages when the accident was caused by the vehicle not disengaging. I was only advised after the fact of the recall for the very reason I complained to Tesla in the first place and have been waiting 5 months for a resolution.

NHTSA ODI 11575851

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that he had opened several service tickets with the manufacturer for the recall repair. The manufacturer informed the contact twice that the update for the recall remedy software version 2023.44.30 had been performed on the vehicle; however, the contact verified that the current software installed on the vehicle was version 2022.8.10.17. The manufacturer was notified and informed the contact that they did not have a software version 2023.44.30 available for his vehicle at the time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11575659

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 24V051000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11572377

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the contact was informed by the dealer, that the computer needed to be updated from Media Control Unit 1 to Media Control Unit 2 to receive proper software updates. The contact stated the vehicle was using the latest autosteer computer software however, the infotainment was using on the Media Control Unit 1 computer which was no longer receiving software updates or safety updates. The contact stated that the computer was able to receive updates, however, the manufacturer chose not to write codes for the older computers due to the cost. The vehicle was not updated version 2022.8.10.16 to the necessary version 2023.44.30 or later due to the cost. The approximate failure mileage was 91,840.

NHTSA ODI 11572193

Upon use of the vehicle defroster feature in cold weather, my windshield cracked. There was no impact to the windshield. The vehicle cabin is bound by glass and spontaneously cracking glass during normal use of the vehicle is not safe.

NHTSA ODI 11571727

The contact owns a 2017 Tesla Model S. The contact stated that while driving at an undisclosed speed, the vehicle lost steering functionality. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer where it was diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11571684

In February 2022, I struck a downed tree limb which caused damage to my vehicle. The vehicle was repaired at a Tesla Service Center and the entire front suspension was replaced and paid for by my insurance. The car seemed to drive fine after this incident. In December 2023, I took the car in to a Tesla Service Center for an unrelated issue (the coolant level was low). After completing the service, I received a call from the service center stating that the service technician noticed that the vehicle was "swaying heavily to the right" and that it was not safe to drive. The service center performed diagnostic work and told me that the left fore link had detached from the ball assembly and that both the left and right fore links showed excessive wear. The service center initially told me that I would need to pay for this repair. Had them verify that the same components had been replaced recently and that only 6600 miles had been driven on the new suspension. After I told them that I would contact my insurance company, the service center quickly changed their tune, said they would cover the repair, and completed the repair within hours. Assuming their diagnosis was not fraudulent, and that the suspension was correctly replaced the first time, I find it deeply concerning that a key component of the suspension would fail after 6600 miles. I have copies of both service invoices and my chat history with the service center that I am happy to provide to substantiate this report. I was not able to attach them to this form so please contact me if you would like to obtain copies.

NHTSA ODI 11562094

After the latest software update, the intermittent settings on the windshield wipers no longer work. At 10:15am on December 11, the Tesla Service group confirmed in a message that this is a known firmware characteristic. There is no ETA on a new firmware update to correct the issue. There notice states that it is an issue with the auto wiper feature, but the wiper does not work in manual mode either. Initially, they stated that they could inspect the car in a few days. Now they have pushed my appointment 2+ weeks.

NHTSA ODI 11559450

Left lower rear control arm is broken. Luckily it happened as I entered the garage. Could have been catastrophic on highway driving. There was no warning message of light.

NHTSA ODI 11558223

While parking the left suspension fore link completely broke. The car only has 50k miles on it. I believe it is this issue: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11557769

As I was backing up out of a parking spot, I was turning the wheel when I heard a pop and a ugly grinding noise coming from my front driver side wheel well. Initially, I thought I ran over something, but did not observe and debris under the vehicle. I proceeded to slowly pull forward and continued to hear grinding, but not as bad. When I turned, the grinding continued. I got out again to observe that my wheel had caught the back half of my wheel well cover and ripped it off, sitting in the wheel well still. A firm tug pulled the cover from the well and I could see the wheel was not situated in the center of the wheel well. After contacting the manufacturer, they towed the vehicle and I learned that the control arm had snapped and they would need to replace the whole front suspension. They also noted a couple knicks under my carriage and very minor scrapes on my bumper and said that the failure was due to outside influence and, thus, would not be covered by my active warranty. They said I was in an accident which is completely false. After research, I presented numerous instances of control arm failure for the same year/model as my car at very low mileages, including recall for the same parts in China, but they still refused to cover the faulty part. There is an open class action lawsuit for the exact same parts because the manufacturer refuses to acknowledge the problem. I had to pay to upgrade the suspension system which they now use in the car as they obviously don't use the old faulty components when repairing. If this failure was at full speed on the freeway, I might have lost control of the vehicle and been killed and nobody would be the wiser after the disastrous accident. As there is only a recall in China for this part, I am forced to pursue legal action through court to recover the costs.

NHTSA ODI 11550269