What 915 owners told NHTSA about the 2017 Subaru Outback

was at a stop in the middle lane going to turn left, got hit straight head on by a driver driving in the middle lane. his air bags deployed, none of mine deployed. the front end and drivers side of the subaru was impacted

NHTSA ODI 11619847

I experienced 2 incidences of sudden unexpected acceleration (SUA), the second one led to an explosive collision. Subaru asked that I sign the EDR release but refused to give me (rightful owner) a copy. With significant effort I obtained a copy of the EDR for myself. It is near impossible for the consumer to obtain their rightful copy, significant because it stinks of poor transparency for Subaru to investigate Subaru (see below). Once I obtained my copy, I released the EDR to Subaru and my vehicle was inspected by SOA at our local dealership. For some untold reason, the vehicle would "not to be released to me" at the end of the day but was held for additional time at the dealership. Later Customer "Advocacy" informed me that the results of the investigation was that the throttle was active 1.5 seconds prior to impact and that it was a case of "pedal misapplication". Because I also had the data I was acutely aware of how SOA cherry picked data to match their own narrative. I know for a fact what happened considering all the data, together with the actual facts of this potentially fatal accident. I was pulling straight into the parking spot, yet the EDR MISTAKENLY "thinks" that the car is turning sharply to the right the entire time (EDR shows this and why PBS not active). The electronic sensors are being fed ERRONEOUS information. With the steering wheel 'supposedly' at full lock, the power steering pump is told to spin faster to maintain pressure. The computer tries to pick up speed for this and sends an electronic message to open the throttle. The rpms suddenly surge and the vehicle explodes forward leaving only a fraction of a second to react before impact (at which point EDR confirms brake was on). Intermittent failures in electronic sensors do in fact happen as experts know. Incredibly, SOA refused to hear me. I am concerned for the safety of other Subaru drivers as well as those in the path of a Subaru SUA incidence. Ignoring this can have fatal consequences.

NHTSA ODI 11505380

Car accelerated unexpectedly causing a front end collision. Sudden acceleration had occurred previously without collision. No warning lights or emergency braking engages before collision

NHTSA ODI 11480388

While attempting to park in a parking spot with a concrete parking lot stop the car experience an unintended acceleration and did not engage the safety braking system causing the car to jump over the concrete parking lot stops and hit a light lost and concrete supporting barrier behind the concrete parking lot stop. There were no warnings and this caused injury to the driver and passenger. A police report is being issued as well as contact with the car manufacturer. This is the second time this unintended accelerated occurred however this is the first incident where damage to the car and injury occurred,

NHTSA ODI 11478884

Wife was in a Collison on the freeway in Phoenix. She believes none of the collision avoidance devices worked properly to help prevent the accident. She heard no alarms or dings associated with the avoidance systems on her outback. She didn't feel the brakes lock up like they normally would. She feels if this truly is an issue, can she trust any of these safety features, which if working, could help avoid hitting everything from a person to a vehicle and injuring or killing her or someone else. We have not tried to reproduce this issue since the car is damaged and out our house. We have also not taken it to a dealer for the same reason. We did call Subaru and all they cared about was being sued. Which we said we did not want. We just wanted to make sure all systems are working or if there is an issue. They would not help or even offer to inspect the car. They told us we need to hire a 3rd party investigator. Which we don't even know who or where that would be or how to find one. No known issues with the system prior to the accident.

NHTSA ODI 11444198

THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.

NHTSA ODI 11407301

I HAD BACKED MY CAR UP TO THE FRONT OF THE GARAGE. I CAME TO A COMPLETE STOP. AS I TRIED TO PUT MY CAR IN PARK, MY VEHICLE CATAPULTED INTO THE GARAGE WHICH WAS DIRECTLY BEHIND IT. I BELIEVE MY CAR EXPERIENCED "SUDDEN UNINTERRUPTED ACCELERATION". MY CINDER BLOCK GARAGE PARTIALLY COLLAPSED AND NEED TO BE COMPLETELY RAZED.

NHTSA ODI 11396815