What 917 owners told NHTSA about the 2017 Subaru Outback Wilderness

My Outback has been through 5 genuine Subaru windshields this year, and 7 since 2019. Only one was impact damage, the rest developed cracks after installation. One only lasted 3 days after being replaced. Others have lasted 3 months. There is something defective with the current Subaru replacement windshields and the dealers can't help. These are $1,300 insurance claims each. Subaru needs to figure out what is happening with the poor quality before someone gets hurt from shattered glass or impaired visibility from cracks.

NHTSA ODI 11704138

My windshield (which has had multiple class action lawsuits) cracked spontaneously sitting in my driveway. I contacted Subaru of America and they denied any responsibility and claimed there is no assistance they can provide. This crack has gone from about half of my windshield to nearly the entire windshield horizontally. This is clearly a defective product as numerous complaints have been made by owners of multiple Subaru models including the Outback. This is indeed a huge safety concern along with a very unfortunate lack of accountability by Subaru of America.

NHTSA ODI 11667761

The contact owns a 2017 Subaru Outback. The contact stated that while the vehicle was parked and unoccupied in the garage, the contact’s son opened the garage door and became aware of a crack on the front passenger’s side windshield. A dealer was contacted. The vehicle was taken to the dealer where it was determined that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that vehicle was too old to repair. The approximate failure mileage was 110,000.

NHTSA ODI 11657645

Ongoing problem with Subaru. Spontaneous windshield crack. 74 degrees, parked in shade, no chips. Came out and has the crack completely across windshield just above drivers eyeline. This is has happened to many Subaru owners and Subaru does nothing. Now I want Safelite to do repair, but Subaru will not honor any work involving eyesight navigation unless it is Subaru glass,

NHTSA ODI 11654573

I have had to replace the windshield three times in this vehicle since purchasing it. I've had it repaired one other time. The most recent incident was this past week when I came out of work and found a large crack near the Eyesight/rear view mirror area for no apparent reason

NHTSA ODI 11625038

My Windshield was replaced on [XXX] for a spontaneous crack occurring behind the review mirror and where the eyesight is located. The crack was very long and serpentine-like. There was no history of "rock" damage. On [XXX] , 6,807 miles on city street driving early in the morning, another crack in the replacement windshield occurred spontaneously. I took the car to ONE Subaru of Hayward and they wanted $250 to tell me the window was cracked. Their first response was it is a result of a rock. This is the exact location and pattern of breakage as the window was replaced in [XXX]. I have 3 Subaru outbacks, and my daughter's 2015 broke in the exact location twice. My daughter's car was in the garage for two weeks while on vacation. Her Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11611273

windshield cracked 3 years in a row found it odd that we were needed yearly new windshields on line search lead to class action law suit due to defective glass

NHTSA ODI 11564559

As I was driving my car today I saw a crack suddenly appear in the windshield -- running horizontally two and half to three feet from one side to the other. It's quite a crack -- about three inches from the bottom, just above the edge of the black band. This is the third time this has happened -- although the first in this particular pattern -- and it will be the third time I have had to replace the windshield. I have always been told that it is dangerous to drive with a cracked windshield. And here in Maine it is impossible to pass the annual safety inspection with even a small crack. This is a big one. I see quite a few other Outback owners have had to deal with this issue. It would be nice if Subaru would take responsibility. But it won't.

NHTSA ODI 11558208

The windshield has cracked multiple times. I replaced in with the OEM Subaru glass before learning it is a known problem, initially on 2015-16 models but now 2017 to 2020. Subaru insists on recalibration of the ADAS system which has been done, at my expense. I was informed the aftermarket W/S has a slightly thicker W/S glass with a lifetime guarantee. If the W/S is critical in rollover, and air bag deployments, this known defect should be taken seriously.

NHTSA ODI 11541421

Rear view camera would not display on head unit while vehicle is in reverse. Has happened multiple times.

NHTSA ODI 11527631

After 2 years of owning my Subaru a crack appeared out of no where. Eventually it spread and is now a serious visibility concern

NHTSA ODI 11525536

The windshield cracked for no reason. I went out to my vehicle in the morning to find the windshield severely cracked.

NHTSA ODI 11524947

As I was driving on the highway, my windshield spontaneously cracked from the base where the windshield connects with the body of the car up in front of the drivers side. The crack is about 1.5 feet in length

NHTSA ODI 11524497

The contact owns a 2017 Subaru Outback. The contact stated while driving 40 MPH, a foot-long crack appeared on the lower driver’s side windshield. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11523283

Hello, I am making a complaint about my 2017 Subaru Outback's windshield. I am frustrated that my windshield has cracked for the second time in just over 2 years. In early October 2020, I purchased the vehicle as a used car. Three weeks later a small rock hit the windshield on the driver's side and a small chip became a large crack that spread across my vision over 1 ft long. I brought it to the Subaru dealership I purchased the vehicle from to have it replaced, which cost over $500.00 for parts and labor which included recalibration of the eyesight technology installed with the vehicle. I recently (January 2023) replaced my windshield wipers and as I was doing so the passenger side wiper arm slipped from my hand and struck the windshield and immediately formed a 5 inch crack. The wiper arm was about 3 to 4 inches away from the windshield when this happened. I cannot believe this happened at all. In both cases the cracks traveled well over a foot across the windshield within 2 days. My vehicle is equipped with eyesight technology and I have come to understand that the windshields on these vehicles are made thinner than usual to accommodate it. I believe this is a defect in their windshield manufacturing and/or design. I find it unacceptable the windshield is that fragile. Subaru vehicles are touted as very dependable, rugged and capable of off road use. My confidence in this notion is low and everytime something strikes the windshield I pray it doesn't crack. I will be spending over $1000.00 for new windshields in the 2 plus years I've owned this vehicle.

NHTSA ODI 11504286

The contact owns a 2017 Subaru Outback. The contact stated that the windshield was cracked. The vehicle was not diagnosed, inspected, nor repaired. The manufacturer was contacted and notified of the failure but offered no assistance. The approximate failure mileage was 65,000.

NHTSA ODI 11503979

Windshield Cracked for no apparent reason. Parked the car in front of the house for a few hours. When I came out the windshield had a 6" crack (starting at the bottom of the windshield going up then towards the passenger side of the vehicle). by the next day it was more than 12".

NHTSA ODI 11501198

I was warming up my car and clearing it off after a snow storm. The windshield had no problems when I wiped it clear of the snow with the wipers up (I always leave them up before a storm to prevent damage to the blades). When I put the drivers side wiper down, a large crack formed on the windshield starting at the blade on the passenger side and crossing over the driver's side. This was clearly caused by some part of the wiper and is unacceptable. Since it happened on a Saturday morning I had to drive to get my daughters (2 hours away) and ride with them with the cracked windshield until I can get it in for repair on Monday. This is clearly unsafe because there is greater chance for the crack to expand in the cold weather and if an accident should happen our safety is severely compromised. I will report this to my dealer on Monday (I have a scheduled oil change). No problems with the windshield had been found in any previous appointments or inspections.

NHTSA ODI 11497917

On June 27th, 2022 my 2017 Subaru Outback developed a large crack on the windshield extending from the passenger side diagonally up the windshield to the driver side. Obviously I had to replace the entire windshield to keep myself and others safe. Today, December 2nd, 2022, a crack has developed while the vehicle was parked starting at the same point as the June incident and extending in the same direction. Having the windshield crack in the same place twice in one year with no apparent impact from debris is highly suspect.

NHTSA ODI 11495838

Windshield spontaneously cracked, twice. It just cracked, nothing going on. I heard it happen the first time. The second time, it was in the driveway. There was no evidence of anything hitting it. Just a new crack.

NHTSA ODI 11485873

The contact owns a 2017 Subaru Outback. The contact stated that while her daughter was sitting inside the vehicle, the front windshield suddenly started to crack. The crack extended approximately sixteen inches from the driver’s side to the passenger’s side. The contact indicated that no objects had struck the windshield to cause the crack. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.

NHTSA ODI 11480806

The contact owns a 2017 Subaru Outback. The contact stated that the front windshield was previously replaced; however, the windshield was again cracked. There was no impact on the windshield that could have caused the crack. An auto glass company replaced the windshield. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 40,000. The VIN was unavailable.

NHTSA ODI 11478451

Front windshield cracking appeared while was vehicle parked at home. Crack is several inches long and begins at the bottom edge of the windshield. I understand that Subaru has had many complaints about cracked windshields over the past several years and that the company has been involved in several lawsuits on this matter.

NHTSA ODI 11477133

Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. NO foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with Safe Lite Auto Glass to replace the cracked windshield on August 2, 2022. The crack has now extended diagonally across the windshield as of Sunday July 31,2022. Because of the safety risk involved, I felt it was imperative to have it replaced ASAP. Plans are to reach out to the dealership on Monday August 1,2022 for their inspection and assessment.

NHTSA ODI 11476762

The contact owns a 2017 Subaru Outback. The contact stated while driving 35 MPH, the contact heard a ding on the windshield as a horizontal crack formed on the middle, passenger side windshield. The crack expanded to the driver’s side of the windshield and the contact took the vehicle to the dealer where the windshield replaced. After the repair, two small chips were formed on the windshield which the contact had repaired by an independent mechanic. One day upon entering the vehicle, the contact noticed another horizontal crack had formed on the middle, passenger’s side windshield. The contact stated that each failure obstructed his vision while driving at various speeds. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11473826