What 917 owners told NHTSA about the 2017 Subaru Outback Wilderness

WINDSHIELD CRACKED SPONTANEOUSLY. AM AWARE THERE HAVE BEEN NUMEROUS COMPLAINTS IF SIMILAR PROBLEMS ON YEAR AND MODEL, 2017 SUBARU OUTBACK. VEHICLE IS GARAGED AND I'VE NOTED CRACK IS "GROWING." LOCAL DEALER CLAIMS TO BE UNAWARE OF A BROADER ISSUE INVOLVING MANY OTHER VEHICLE OWNERS DESCRIBING SAME PROBLEM.

NHTSA ODI 11416259

WALKED OUT OF STATERS BROS AND THE WINDSHIELD CRACKED FROM THE VERY BOTTOM CENTER AND TRAVELED UP 10 INCHES AND OVER TO DRIVERS SIDE 16 INCHES.UP ON ITS OWN WHILE I WAS IN THE STORE. NO CRACK PRIOR TO LEAVING MY VEHICLE 25 MINUTES EARLIER.

NHTSA ODI 11416285

THIS SUBARU OUTBACK WINDSHIELD CRACKED FOR ALMOST NO REASON. WE BOUGHT THE VEHICLE 2/28/21 WITH 19700 MILES. WHILE DRIVING FROM 4-5PM ON 5/7 I DID NOT NOTICE ANY AUDIBLE ROCK HITS OR IMPACTS ON THE WINDSHIELD. WE WERE RECEIVING RAIN IN MICHIGAN AND THE TEMPERATURE WAS DROPPING QUICKLY. I PARKED THE VEHICLE AT 5PM, AND THERE WERE NO CRACKS IN THE WINDSHIELD AT THAT POINT. WHEN I WENT TO DRIVE THE VEHICLE AT 11PM THAT NIGHT, I NOTICED WHAT I THOUGHT WAS DEBRIS ON THE WINDSHIELD (I PARKED UNDER A TREE), BUT I DIDN'T REALIZE THIS WAS A CRACK DEVELOPING. I DROVE IT FROM 11-11:45. WHEN I PARKED THE VEHICLE AT ALMOST MIDNIGHT ON 5/7 I DIDN'T REALIZE THIS CRACK WAS GETTING LARGER. ON 5/8, I WENT TO USE THE VEHICLE AT ABOUT NOON, AND THE CRACK WAS NOW 10-12" LONG AND WITHIN THE DRIVERS LINE OF SIGHT. I CALLED SUBARU SINCE THE VEHICLE ONLY HAS 23,000 MILES, AND THEY SAID TO CALL MY INSURANCE. NOW I HAVE TO PAY FOR A WINDSHIELD ON A NEARLY NEW VEHICLE FROM A CRACK THAT SEEMINGLY APPEARED OUT OF NOWHERE. MOST OF THE DRIVING WAS ON A CLEAN AND NEW FREEWAY, NO DIRT ROADS. IN THE SECOND PHOTO YOU CAN SEE WHAT IS MAYBE A VERY SMALL ROCK CHIP, BUT I HAVE NUMEROUS SIMILAR CHIPS ON TWO OTHER VEHICLES THAT HAVE NOT DEVELOPED INTO A CRACK, ESPECIALLY SO QUICKLY. I THINK THIS IS A DEFECTIVE WINDSHIELD ON THIS NEW SUBARU. I BELIEVE THIS SHOULD BE REPLACED UNDER WARRANTY.

NHTSA ODI 11415654

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, HE NOTICED THAT THERE WAS A LARGE CRACK ON THE FRONT WINDSHIELD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

NHTSA ODI 11415161

I HAVE HAD THREE SIZABLE CRACKS IN MY WINDSHIELD SINCE 2017, WITH THE MOST RECENT FAIRLY LARGE WHICH WILL PROBABLY CAUSE ME TO HAVE TO REPLACE THE ENTIRE WINDSHIELD. THE OTHER TWO CRACKS HAVE BEEN REPAIRED AT MY EXPENSE. THE VEHICLE WAS IN MOTION IN ALL CASES, BUT THERE WAS NO DISCERNIBLE DANGER ( IE. FOLLOWING A TRUCK) . THEY ALL OCCURRED ON TWO LANE ROADS TRAVELING AT OR UNDER THE SPEED LIMIT.

NHTSA ODI 11415190

THE FIRST TIME, I WAS DRIVING AND HEARD A ROCK HIT THE WINDSHIELD, I WATCHED THE CRACK SPREAD ACROSS THE WINDSHIELD JUST AS FAST AS IT HAPPENED. AFTER THAT INCIDENT, IT SEEMED EACH ROCK THAT HIT MY WINDSHIELD TURNED INTO A FULL-LENGTH CRACK.

NHTSA ODI 11413000

MY WINDSHIELD CRACKED ON THE INSIDE OF THE WINDOW WITHOUT ANY FORCE APPLIED ON A MODERATE TEMPERATURE DAY WITHOUT AC OR HEAT BLOWING. I WAS DRIVING DOWN A STRAIGHT WELL-MAINTAINED ROAD WHEN IT HAPPENED AND HEARD THE POP OF THE WINDSHIELD. APPROX SPEED WAS 20MPH WITH NO STREET BUMPS AND AGAIN ON A VERY CALM DAY AS FAR AS TEMPERATURE. ALSO, NO EQUIPMENT OR PEOPLE AROUND WHO COULD HAVE SEEMED TO 'TOSSED' ANYTHING AT THE WINDSHIELD. THE CRACK IS ON THE INTERIOR LAYER OF THE WINDSHEILD AND NOT THE OUTTER. ALSO, I HAVE HAD 2 INSTANCES NOW WHERE MY CAR HAS COMPLETELY DIED WITHOUT ANY ITEMS BEING LEFT ON TO DRAIN THE BATTERY. FIRST TIME WAS AFTER THE CAR HAD BEEN OFF ONLY A HOUR OR SO AND COMPLETELY DEAD. I REPLEACED THE BATTERY AND AT THAT POINT THE CAR WAS ONLY 2 YEARS OLD. THE SECOND TIME THE BATTERY AND SYSTEMS TESTED ALL FINE BUT IT WAS SO DEAD, POWER LOCKS WOULDNT WORK WITH THE KEY FOB.

NHTSA ODI 11413024

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT TWO SEPARATE CRACKS HAD FORMED ON THE WINDSHIELD WITHOUT INCIDENT OR IMPACT. ON THE FIRST OCCASION, THE CONTACT STATED THAT A CRACK HAD FORMED ON THE MIDDLE PASSENGER SIDE OF THE WINDSHIELD. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, ANOTHER CRACK HAD FORMED ON THE LOWER DRIVER SIDE OF THE REPLACEMENT WINDSHIELD, WITHOUT INCIDENT OR IMPACT. THE CONTACT STATED THAT THE CRACKS OBSTRUCTED HER VIEW WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *DT

NHTSA ODI 11407594

I BOUGHT THE CAR 25 JUNE 2020 AND 3 DAYS INTO IT I GOT A CHIP GOING THEU AN AUTOMATED CAR WASH I CALLED SAFELITE AND THE INS COMPANY AND THEY REPLACED THE WINDSHIELD AND OUT OF NOWHERE I GET A CRACK COMING UP FROM BOTTOM OF WINDSHIELD ON DRIVERS SIDE GOING UP TO WIPER AREA THE CAR SAT FOR 2 DAYS IN MY DRIVEWAY WHILE I DROVE MY OTHER VEHICLE PRIOR TO THIS FLORIDA HEAT IS BRUTAL I BELIEVE THIS IS A FAULTY WINDSHIELD YOU CANT SEE IT WELL UNLESS YOUR IN DRIVER SEAT OR CLEANING WINDSHIELD AD I AM OCD

NHTSA ODI 11407467

A MINOR ROCK HIT ON HIGHWAY CAUSES WINDSHIELD CRACK FROM FROM BOTTOM NEAR WIPERS ALL THE WAY TO THE MIDDLE OF SCREEN.

NHTSA ODI 11407412

A CRACK FORMED IN THE WINDSHIELD DURING NORMAL DRIVING, THERE WAS NO CHIP OR OBJECT THAT HIT THE WINDSHIELD THAT WOULD FORM A CRACK. IT IS A BIG S-SHAPED CURVE FROM THE TOP OF THE WINDSHIELD WHERE IT MEET THE ROOF DOWN TOWARD THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THE WINDSHIELD WAS REPLACED BY THE DEALER WITHIN THE LAST 6 WEEKS FROM A PRIOR CHIP AND CRACK.

NHTSA ODI 11407224

I RECENTLY PURCHASED A 2017 SUBARU OUTBACK. IT DEVELOPED RANDOM SMALL CHIPS IN THE WINDSHIELD IN 4 DIFFERENT SPOTS ON THE WINDSHIELD I WAS DRIVING ON A SMALL NEIGHBORHOOD STREET, WHEN I NOTICED SPECS ON MY WINDSHIELD THAT WOULD NOT COME OFF UPON FURTHER INSPECTION I CAME TO REALIZE THEY WERE TINY CHIPS IN THE GLASS. I HAVE NO EXPLANATION AS TO HOW THOSE GOT THERE I WAS NOT IMPACTED BY ANYTHING FLYING AT MY WINDSHIELD. I HAD TO PAY OUT OF POCKET TO FIX ONE CHIP THAT GOT BIG ENOUGH TO POSSIBLY CRACK THE OTHER 3 I WAS TOLD BY THE SAFELIGHT EMPLOYEE THAT I WOULD GET LOTS OF THEM AND I DIDN'T NEED TO DO ANYTHING UNTIL THEY CHIPPED OR CRACKED DEEPER. HE INFORMED ME THAT THE SUBARU GLASS IS VERY THIN AND CHIPS AND CRACKS EASILY HE HAS MANY SUBARU'S THAT COME IN FOR THIS PROBLEM. THE WAY THE CHIPS ARE STARTING OUT VERY TINY AND HOW THEY ARE SPACED OUT LEADS ME TO BELIEVE THIS IS SOMETHING SUBARU SHOULD BE MADE AWARE AND RECALL AND REPLACE. MY HUSBAND JUST PURCHASED A CROSS TREK AND NO SURPRISE AFTER INSPECTING HIS WINDSHIELD WE FOUND TWO VERY TINY SMALL CHIPS IN DIFFERENT LOCATIONS ON HIS WINDSHIELD. I WAS TOLD TO TRY AND KEEP MY WINDSHIELD COOL AND OUT OF THE SUN TO TRY AND PREVENT ANYMORE CHIPPING OR CRACKING. IF I HAD KNOWN THE SUBARU OUTBACK HAD THIS DEFECT I NEVER WOULD HAVE PURCHASED THIS CAR.

NHTSA ODI 11406932

THE WINDOW CRACKED FROM THE INSIDE STARTING ON THE BOTTOM OF THE FRONT WINDOW. THERE ARE ALSO MULTIPLE CRACKS ON OTHER PARTS OF THE WINDOWS.

NHTSA ODI 11406699

I PURCHASED THE VEHICLE USED FROM A DEALERSHIP ON 02/09/2021. ON 03/31/2021 WHILE DRIVING THE CAR, I NOTICED A CRACK IN THE WINDSHIELD NEAR THE TOP CENTER OF THE WINDSHIELD. UPON FURTHER EXPLORATION, I NOTICED THE CRACK EXTENDED FROM THE TOP-CENTER, DOWN ABOUT 4 INCHES AND THEN ANOTHER 6 INCHES TOWARDS THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE HAS NOT BEEN INVOLVED IN ANY CRASH OR ACCIDENT IN THE SIX WEEKS I HAVE OWNED THE CAR. THE CRACK SEEMS TO HAVE APPEARED OUT OF NOWHERE.

NHTSA ODI 11405887

DRIVEN THE 2017 SUBARU OUTBACK IN THE MORNING TO WORK AND PARKED IN A COVERED PARKING GARAGE. NOTICED A BIG CRACK ON THE UPPER MIDDLE OF THE WINDSHIELD WHEN GETTING BACK TO THE CAR IN THE GARAGE AT NIGHT TIME.

NHTSA ODI 11402849

SUBRAU OUTBACK WINDSHIELDS ARE PRONE TO CRACKS IN THE CENTER TOP AREA. SMALL ROCKS WILL CAUSE DAMAGE 100% OF THE TIME IN THIS SAME AREA. REPLACED ORIGINAL WINDSHIELD AND CURRENT WINDSHIELD EXPERIENCED CRACKING IN THE SAME LOCATION.

NHTSA ODI 11399591

I WAS DRIVING DOWN THE ROAD CITY HIGHWAY 90 IN OCEAN SPRINGS, MS (55MPH) AND MY WINDSHIELD SUDDENLY CRACKED ABOUT SIX INCHES FROM FROM THE DRIVER SIDE NEAR WHERE THE FRAME MEETS WITH THE CAR OVER. I DID NOT GET HIT BY ANYTHING. IT WAS LIGHTLY RAINING, I HAD MY WINDSHIELD WIPERS ON THE ABSOLUTE LOWEST SETTING. IT WAS ABOUT 47 DEGREES FAHRENHEIT, AND I HAD MY DEFROSTER ON SPLIT WITH MY FEET SET TO 70 DEGREES FAHRENHEIT.

NHTSA ODI 11398782

FOR NO APPARENT REASON MY OUTBACK'S WINDSHIELD CRACKED. THE CRACK STARTS NEAR THE BOTTOM OF THE PASSENGER SIDE AND EXTENDS UPWARD ABOUT 14 INCHES AND SIDEWAYS ABOUT 10 INCHES. IT OCCURED WHILE THE CAR WAS PARKED AT A SKI AREA. IT WAS SNOWING AND ABOUT 28 DEGREES.

NHTSA ODI 11397148

ON THE MORNING OF FEBRUARY 23, 2018 AND WENT OUT TO MY VEHICLE THAT WAS PARKED (STATIONARY) IN MY ENCLOSED COVERED GARAGE TO FIND A GIANT CRACK THROUGH MY WINDSHIELD WITH NO DISCERNABLE CAUSE.

NHTSA ODI 11396959

AFTER RETURNING HOME FROM RUNNING ERRANDS NOTICED WINDSHIELD WAS CRACKED THERE WAS NO SIGN OF ANYTHING HITTING THE WINDSHIELD DIDN'T HEAR ANYTHING HIT DURING THE TRIP

NHTSA ODI 11397034

1) WINDSHIELD CRACKED OVERNIGHT WHILE PARKED IN AN ENCLOSED GARAGE. THIS OCCURRED WITHIN THE FIRST FEW MONTHS OF OWNERSHIP. 2) THE ADVANCED COLLISION DETECTION/ LANE TRACKING SYSTEM CALLED EYESIGHT FAILED WITHIN THE FIRST FEW MONTHS OF OWNERSHIP. 3) BATTERY HAS REPEATEDLY FAILED AND REQUIRED ROADSIDE ASSISTANCE. CAR WAS PARKED IN AB ENCLOSED GARAGE MOST OF THE TIMES WHEN THIS FAILURE OCCURRED. 3) CURRENTLY, A FLAT TIRE INDICATOR IS ON EVEN THOUGH ALL TIRES ARE PROPERLY INFLATED. NOTE: EXCEPT FOR THE WINDSHIELD CASE, THE DEALER HAS BEEN UNABLE TO DIAGNOSE OR DUPLICATE THE PROBLEM AND THE ONLY REMEDY PROVIDED WAS A BATTERY REPLACEMENT.

NHTSA ODI 11396722

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

NHTSA ODI 11390986

LARGE CRACK APPEARED TODAY FOR NO REASON. NO DAMAGE TO CAUSE IT.

NHTSA ODI 11391096

WINDSHIELD WAS CRACKED FROM STONE CHIP. HAD TO BE REPLACED AND EYESIGHT SYSTEM RECALIBRATED. SECOND WINDSHIELD WAS INSTALLED. HAS 2 STONE CHIPS. I HAVE NEVER HAD TO HAVE A WINDSHIELD REPLACED PRIOR TO OWNING THIS CAR.

NHTSA ODI 11389631

WHILE DRIVING DOWN THE HIGHWAY GOING 55MPH, MY WINDSHIELD CRACKED APPROXIMATELY 11 INCHES. NO ROCK SEEN TO IMPACT THE WINDOW.

NHTSA ODI 11387605