What 577 owners told NHTSA about the 2017 Subaru Forester

the car driven to work from 6:05 to 6:25am and parked in a parking lot. when my wife went out to eat lunch around noon, she noticed a crack running from the mirror to the bottom center of the windshield. upon further inspection we noticed the damage could be felt from the inside of the car, and was NOT caused by any stone chips or other damages from the outside of the car.

NHTSA ODI 11681525

The contact owns a 2017 Subaru Forester. The contact stated that upon entering the vehicle after the vehicle had been parked in the parking garage for six days, the contact became aware that the front windshield had developed a 12-inch crack across the middle bottom. The contact stated that there were no objects that could have caused that crack near or around the vehicle. The vehicle was taken to an independent mechanic, who informed the contact that the failure with the front windshield was common for the year, make, and model, but had not provided a specific cause for the failure. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 87,000.

NHTSA ODI 11640454

The air system has gone out in the car completely, you can hear it run or try to and then kick off, i have checked and it has not been recalled. there were no accidents prior to the air system giving out. it started around the june 2024, but it didn’t affect vision at that time. it started affecting vision as winter approached (nov 2024). My vision is now completely affected as the weather is hitting temps as low as 10° and the heating system doesn’t work at all. all the defoggers/defrosters nor actual vents. it has been out for a bit, but now it is becoming dangerous as my vision is highly affected, i even bought a heater for in the car and my vision is still affected. i haven’t gotten it looked at as it’s not something im sure is affordable, so it’s a work in progress, but this isn’t the only time i have hear of this same brand car’s defroster/defogger has gave up. my vision is almost completely affected at times due to this.

NHTSA ODI 11633996

I am reporting a safety issue with an aftermarket driver’s side mirror manufactured by TRQ, intended as a replacement for a 2017 Subaru Forester. The mirror does not provide sufficient side visibility, increasing blind spots significantly compared to the OEM part, thereby putting driver safety at risk. The problem persists even after a replacement mirror was sent, suggesting a design flaw rather than an individual defect. Both mirrors, original and replacement, are available for inspection. The safety risk has been directly observed and documented through personal use rather than being confirmed by a dealer or service center. The manufacturer, TRQ, was contacted multiple times regarding this issue. They failed to acknowledge the defect adequately, instead suggesting I contact the retailer, Amazon. There were no prior warning lamps or messages related to this aftermarket mirror as it is a purely mechanical component without electronic integration. I have not had the mirror inspected by police or insurance representatives, but I have extensive documentation of the issue, including email communications with the manufacturer and photographic evidence comparing the TRQ mirror’s field of vision with the OEM part. This documentation will be included as a PDF attachment to this report.

NHTSA ODI 11587752

Right side of windshield had a small crack. Illinois law can’t drive with a cracked windshield. Called Subaru they don’t fix windshield problems. Appointment at Safelite on 1/23/24 crack had gotten bigger they cannot repair now have to replace windshield. Appointment on 1/25/24 to replace windshield. No prior incident that would have led to this situation. Never owned a car where the windshield needed to be replaced.

NHTSA ODI 11567900

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******

NHTSA ODI 11563676

I was at an event for about 3 hours and was parked next to a trailer. When I started driving there was a crack in the lower right hand of my windshield. The event was private and the trailer was not used. I am unsure where this crack came from and am very confused.

NHTSA ODI 11551044

The rearview mirror detached from the windshield due to heat. When this happened, the metal button removed a chunk of glass from the windshield, so the surface is not able to be cleaned to reaffix the button that holds the mirror. The rearview mirror is currently dangling by the electrical cord. Note that nothing was hanging from the rearview mirror prior to this incident, so additional weight is not a factor in the incident.

NHTSA ODI 11530017

The contact owns a 2017 Subaru Forester. The contact stated while driving approximately 30 MPH, there was an abnormal cracking sound. The contact became aware that a crack had formed on the passenger’s side of the windshield at the bottom in a circular shape. The contact stated that the crack had expanded across the windshield in a spider web shape. The contact had not taken the vehicle to a local dealer or glass shop. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

NHTSA ODI 11528183

The windshield has failed without the vehicle suffering any collisions. The failure has led to the epoxy attaching the rear view mirror to detach with the glass from the windshield. Not only does the rear view mirror now hang from the electrical wire, the epoxy was able to remove a chunk of the glass. This has led to a significant safety issue as I’m unable to use my rear view mirror to no fault of my own. It is available for inspection. No dealer or further inspection with my insurance company has occurred.

NHTSA ODI 11521057

The front windshield spontaneously cracked, beginning from the bottom of the windshield at the de-icer on the passenger side and propagated up and across the windshield toward the driver's side. No evidence of a strike or outside damage which caused the crack is evident. The obstruction to my view is hazardous on the roadway as the crack continues to spread. This issue has been well documented in Subaru vehicles, and was the subject of a class-action lawsuit in 2017 regarding 2016 model year Subaru Impreza's and Outback's.

NHTSA ODI 11510931

Windshield cracked without reason, and happened while vehicle was not being driven. Within the span on one day, the crack doubled in size, in my line of vision. There are other chips in the windshield that have occured, and I have filled them quickly as to not do damage like this. However, this crack occurred seemingly overnight, without time to schedule a repair at all.

NHTSA ODI 11506783

The motor for the wiper fluid dispenser went bad. I took the vehicle back to be repaired and while they had the vehicle apart, I was informed that my entire wiring harness needed to be replaced. Now, my vehicle has sporadic issues such as windows not going down, the door locks engaging on their own, my fuel economy will suddenly drop to 19mpg from 28 mpg. Subaru initially stayed this was all due to the remote start I had installed at a retailer, this was after calling the dealership and they informed me that it was fine since my warranty had just expired. When I tried ro pursue something through the retailer, the dealership that had my vehicle denied saying that it was due to the remote start. So, I am stuck with a vehicle that has numerous problems, is not very safe and everyone says not my problem.

NHTSA ODI 11500531

The windshield cracked without anything happening. It started at the bottom and moved it's way up.

NHTSA ODI 11481933

Windshield cracked while being parked on driveway over the week. Car has not been driven for a week and has not been hit by anything prior, normal outdoor temperature 50-85F.

NHTSA ODI 11481444

The lower part of the windshield has cracked and I have no incident that occurred to cause it to crack. If a piece of gravel caused it, it was so small to not even be noticed by me. I have never had a windshield crack so easily in all my years of driving.

NHTSA ODI 11478875

I have a 2017 Subaru Forester that I bought brand new with only 5 miles on it at the time. Within the first year my battery needed replaced twice! I am still having this issue 5 years later and have purchased sometimes 2 batteries a year depending! The windshield also cracked within the first year I bought the car. I had it fixed and it cracked again this time not under warranty and the crack is in front of my eyesight sensor which makes my eyesight turn off which is very dangerous. I have seen MANY complaints on the windshield issue online with 2021 foresters. This is unacceptable. I am very unsatisfied with the company for not fixing this issue or making it right. I would not buy another Subaru or recommend anyone to buy one until they fix these problems.

NHTSA ODI 11458270

The contact owns a 2017 Subaru Forester. The contact stated while his wife was driving approximately 50 MPH, she heard an abnormal noise. The contact stated no warning light was illuminated. The driver was able to park and noticed a crack on the passenger side windshield going horizontal to the roofline. The contact did not notify the dealer or manufacturer. The vehicle was not repaired. The contact stated that on another occasion while the vehicle was at a stationary in the driveway, he noticed a second crack on the driver’s side windshield going horizontal to the roofline. The contact took the vehicle to local dealer, where it was diagnosed with needing the front windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11457279

Windshield fractured from the right wiper heater embedded into the windshield while the car was parked. The incident happened on 2/28/2022. The car is scheduled for a windshield replacement as it should not be driven.

NHTSA ODI 11454571

cracked front windshield for no known reason

NHTSA ODI 11452272

Front Windshield has started cracking from the middle top by the rear view mirror and is steadily getting larger making it's way toward driver side of windshield, there is also a chip by the passenger side of windshield

NHTSA ODI 11445491

The contact owns a 2017 Subaru Forester. The contact stated that she noticed that the air conditioner was blowing hot air. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the air conditioner refrigerant was empty. The contact was referred to the local dealer. The contact took the vehicle to the local dealer, where it was diagnosed with needing the condenser to be replaced. The vehicle was repaired but continued to experience failure. The contact stated she had to replace the condenser for the third time in 2021. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.

NHTSA ODI 11431491

The contact owns a 2017 Subaru Forester. The contact stated while approaching the parked vehicle, she noticed the windshield was cracked. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11428822

Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.

NHTSA ODI 11428595

The contact owns a 2017 Subaru Forester. The contact stated a day after purchasing the vehicle, he noticed a crack on the windshield of the vehicle while the vehicle was parked in the garage. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 11,938.

NHTSA ODI 11425985