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What 76 owners told NHTSA about the 2017 Ram Promaster

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (76)Crash / fire / injury (6)Engine (27)Electrical system (24)Transmission & drivetrain (14)Lights (8)Brakes (5)Visibility & wipers (5)Body & structure (4)Engine & cooling (4)Equipment (3)Fuel system (3)

1 of 76 complaints match · Equipment · crash/fire/injury only · clear filters

Jun 16, 2023Engine & coolingElectrical systemEquipmentFire

The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.

NHTSA ODI 11527396

Working with the data? Download all 76 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ram Promaster verdict →