Home · 2017 Ram Promaster · Complaints

What 76 owners told NHTSA about the 2017 Ram Promaster

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (76)Crash / fire / injury (6)Engine (27)Electrical system (24)Transmission & drivetrain (14)Lights (8)Brakes (5)Visibility & wipers (5)Body & structure (4)Engine & cooling (4)Equipment (3)Fuel system (3)

2 of 76 complaints match · Engine · crash/fire/injury only · clear filters

Jan 6, 2025BrakesEngineCrash

Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.

NHTSA ODI 11634291

Feb 1, 2020EngineFire

01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES. A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE THE HOUSE. 911 WAS CALLED AND FIREMEN WORKED FOR 3 HOURS TO PUT OUT THE FLAMES. HAD THE CAMPERVAN BEEN PARKED NOSE TO THE HOME, THE HOME WOULD HAVE CAUGHT FIRE, THE JEEP PARKED WITHIN 3 FT OF CAMPER MELTED THE REAR PANELS, NOT KNOWN YET IF IT IS A TOTAL LOSS. THE CAMPER HAD BEEN USED ONLY FOR TRANSPORT, NOT CAMPING. 9000 MILES. NO ALTERATIONS AND AN ADDED REAR CAMERA. IT HAD SAT IN PLACE 4 WEEKS IN DECEMBER IN MID 40'S DEGREE WEATHER. IT WAS LIGHTLY RAINING WHEN IT BURNT. THE BURN LANDED THE ENGINE ON THE GROUND. ACCESS TO THE BATTERY COMPARTMENT WAS DIFFICULT FOR FIREMEN. PARKED IN GRAVELED DRIVEWAY.

NHTSA ODI 11306443

Working with the data? Download all 76 complaints as CSV · fetched from NHTSA July 10, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ram Promaster verdict →