What 302 owners told NHTSA about the 2017 Ram 3500 Cab Chassis

Problem is ABS and traction control light randomly come up with warnings to service systems.

NHTSA ODI 11523164

The ABS and hydraulic brake failure comes on multiple time while driving. I’m told this disables 4x4,anti lock brakes and cruise control. Part is on back order and could take up to 4 months to arrive and cost up to 800.00 to replace

NHTSA ODI 11519336

The abs light as well as the service electric braking system continues to go off. I’ve taking the truck to the shop and they say I need a new abs brake module. I’ve been waiting over 5 months and now they tell me parts may be available in September 2023. The truck “ dings” everytime the abs light comes on about every 2 seconds and is driving me crazy. The truck only had 50k miles. Again the constant dinging is driving me insane. Dealer says there’s no way to turn the ding off and I just have to deal with it. I shouldn’t just have to deal with it. Truck is still under warranty.

NHTSA ODI 11516587

For the second time we are getting the intermittent "Service Electronic Braking System" warning on our 2017 Ram 3500HD. The first on 4/21/2020 @ 15293 miles resulted in replacement of the ABS Hydraulic Control Unit and Controller Module under warranty. Now the same issue is occurring again @ 26500 miles and of course out of warranty . When this happens both the Anti Lock Brakes and Stability Traction Control functions are not operative per the warning lamps. This can be a significant safety concern. Twice in 10,000 miles should trigger a concern and maybe a redesign-recall..

NHTSA ODI 11516118

Service ABS which is a known problem

NHTSA ODI 11516054

Abs hydraulic motor and control unit fails and lights flash and ding on the dashboard this is my third pump being replaced and now not under warranty. Also notice alot of trucks having the same issue

NHTSA ODI 11515336

My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.

NHTSA ODI 11512901

WARNING INDICATOR LIGHT FOR SERVICE ABS / TRACTION CONTROL LIGHT COMES ON INTERMITTENTLY. WE USE THIS VRHICLE TO PULL A 5TH WHEEL TRAILER AND WE ARE CONCERNED ABOUT BRAKE FAILURE.

NHTSA ODI 11512617

I have had my ram 3500 for 6000 miles and first time had a issue with the abs and traction control light flashing and disabling abs and traction control took to dealer they replaced the abs module and reprogrammed test drove with no issues not even 3000 miles later the issue starts again I take it back to the dealer and they state that it is a known issue with the module and hcu needs to be replaced quoted over 1000 dollars and said the parts are not able to be ordered till August of 2023

NHTSA ODI 11511715

The reason for this report is to let you know that my anti lock brake system has been malfunctioning for at least 10k miles. This is the same symptoms that you can read about on the internet. Flashing warning lights on the dash board and loss of cruise control. The warning alarm for the most part now is alerting continuously. When it first started the Chrysler dealer said that it was no longer in warranty. The truck is still like new and has 55k miles. I would like to see Chrysler do what is RIGHT and correct this widespread safety issue!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11511360

I have the ABS light and traction control light coming on intermittently and the warning "Service ABS system" and "Service Electronic Braking System. Code is C0020-01 - ABS Pump Motor Control-General Electrical Failure. ABS module and HCU are replaced under warranty once.

NHTSA ODI 11505493

IVE HAD THE ABS PUMP CONTROL MODULE GO OUT THREE TIMES WITHIN THE LAST 2 YEARS

NHTSA ODI 11504451

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.

NHTSA ODI 11504007

Hydraulic control unit/ABS module failure.

NHTSA ODI 11503326

On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.

NHTSA ODI 11501596

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the ABS sensor needed to be replaced. The vehicle was repaired, but the failure recurred several times. On one occasion, the vehicle was taken to an independent mechanic, and the contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 48,000.

NHTSA ODI 11497719

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the Hydraulic Control Unit (HCU) needed to be replaced; however, the replacement part was on backorder until January 2023. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 60,000.

NHTSA ODI 11497394

Brakes not functioning properly intermittently getting warning “Service electronic braking system” “Service ABS System”. The warning comes on then goes away. No consistency on when the message comes on and when it goes away.

NHTSA ODI 11497215

The contact owns a 2017 Ram 3500. The contact stated while driving approximately 50 MPH, the brakes became inoperable. The contact was able to use the gears and parking brake to slow the vehicle. There were no warning lights illuminated. The vehicle was taken to an unknown dealer where it was diagnosed that the master cylinder, ABS control module, and hydraulic module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

NHTSA ODI 11497284

Braking ability is very diminished while driving, particularly dangerous while pulling a trailer or load in bed. Brake pads are good. Google search showed many complaints on this particular Brocken with these trucks. This one is doing the same thing. This has done this since purchased in October 2021.

NHTSA ODI 11497137

The contact owns a 2017 Ram 3500. The contact stated that the ABS warning light would intermittently illuminate on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test confirmed that there was an electrical short between the ABS hydraulic control unit and the electronic module which rendered the ABS defective. The contact was informed that both parts to repair the failure were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.

NHTSA ODI 11477295

I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING

NHTSA ODI 11266862

CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.

NHTSA ODI 11266615

PARKING BRAKE LOCKED UP DUE THE FACT THAT PARKING BRAKE PADS HAD BEEN COMPLETELY WORN. DETAILS: BOUGHT VEHICLE AT 100 MILES AND HAD ALWAYS BEEN RELEASING THE PARKING LEVER PRIOR TO DRIVE AND AT LITTLE OVER 2,000 MILES, PARKING BRAKE FAILED AND LOCKED UP AT A PARKING LOT 150 MILES AWAY FROM HOME. I BELIEVED THE PARKING BRAKE SYSTEM MUST HAD BEEN ENGAGED WITHOUT MY KNOWLEDGE SINCE THERE HAD BEEN NO WARNING LIGHT ON DASH. THAT WAS WHY IT TOOK OVER 2000 MILES TO COMPLETELY WEAR DOWN PARKING BRAKES TO THE POINT AT THE FINAL PULL/ENGAGEMENT, IT LOCKED UP. SINCE THE VEHICLE IS STILL BRAND NEW AND UNDER MANUFACTURER WARRANTY, I HAD ASKED DEALER TO INVESTIGATE AND DEALER WOULD NOT. I HAD ALSO ASKED FCA TO SEND ENGINEER TO INVESTIGATE THE INCIDENT AND WAS TOLD ?NO?. THEIR REASON WAS IT WAS MY FAULT WHICH IS EASIER FOR THEM TO DO THAN ACCEPT THE RESPONSIBILITY. I ALSO ASKED MY EXTENDED WARRANTY POLICY PEOPLE (WHICH I HAD PURCHASED) BUT THE EXTENDED WARRANTY FOLKS SAID, THE VEHICLE WAS BRAND NEW SO IT WOULD BE COVER UNDER THE MANUFACTURER WARRANTY WHICH THE EXTENDED WARRANTY WOULD NOT COVER UNTIL THE MANUFACTURER WARRANTY PERIOD HAD EXPIRED. SINCE THIS IS A BRAKE ISSUE AND I BELIEVE THIS IS ALSO A SAFETY ISSUE WHICH I NEED HELP ESCALATING TO FCA TO TAKE/ACCEPT SOME RESPONSIBILITY AT LEAST TO INVESTIGATE.

NHTSA ODI 11245736

TL* THE CONTACT OWNS A 2017 RAM 3500. WHILE DRIVING 37 MPH, THE VEHICLE WOULD NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OFF THE ROAD AND CRASHED INTO A DITCH, THEN THE BRAKES WOULD NOT WORK AND ENGINE WAS AT MAX RPM AND COULD NOT SHUT ENGINE OFF. CONSUMER COULD NOT STEER BACK ON THE ROAD. TRUCK FINALLY STOPPED AFTER 5 TO 6 TIMES AFTER REVVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE FRONT END DAMAGE AND TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 22,000. *DT*JB *BF*JB

NHTSA ODI 11208061