What 5 owners told NHTSA about the 2017 Nissan Nv

On July 4, 2023 I was backing out of a driveway and put my vehicle back into Drive. A piece out of the steering column fell at my feet. I pulled back into the driveway and could not get the vehicle to shift into park to be able to remove the keys from the ignition. We used the emergency brake. The cover had to be removed from the column and a piece was found to have stripped. We made a makeshift piece to hold it together to shift the vehicle into park and remove the keys. The white piece in the picture had a steel bolt that had stripped the aluminum housing threads and both had fallen out. They helped control the shifting. Nissan was contacted and they agreed to cover half of the repair. This should have been completely covered since it is not an item that can be covered by a warranty and never should have failed in the first place.

NHTSA ODI 11534808

TL* THE CONTACT OWNS A 2017 NISSAN NV. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA 30144, (770) 423-9691) WHERE IT WAS DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35757982, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 11208934