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What 13 owners told NHTSA about the 2017 Mercedes-benz Sprinter 2500 Crew

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (13)Steering (4)Electrical system (3)Body & structure (1)Engine (1)Engine & cooling (1)Fuel system (1)Latches & locks (1)Tires (1)Transmission & drivetrain (1)

1 of 13 complaints match · Engine & cooling · clear filters

Jul 29, 2025Engine & coolingEngine

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.

NHTSA ODI 11676933

Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Mercedes-benz Sprinter 2500 Crew verdict →