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What 13 owners told NHTSA about the 2017 Mercedes-benz Sprinter 2500 Cargo Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (13)Steering (4)Electrical system (3)Body & structure (1)Engine (1)Engine & cooling (1)Fuel system (1)Latches & locks (1)Tires (1)Transmission & drivetrain (1)

1 of 13 complaints match · Latches & locks · clear filters

May 11, 2021Latches & locks

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CARGO SLIDING DOOR FAILED TO OPEN FROM THE INSIDE OR OUTSIDE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

NHTSA ODI 11416190

Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Mercedes-benz Sprinter 2500 Cargo Van verdict →