What 115 owners told NHTSA about the 2017 Mercedes-benz Glc-class Hybrid

Error message of collision prevention assist inoperable. Mercedes dealer wants $400 to look at it only.

NHTSA ODI 11577867

SINCE THE LEASE PURCHASE IN 2017. THE GLC300 HAS BEEN IN SERVICE ON A QUARTERLY BASES FOR THE BRAKES (CONSTANT SQUEAKING MAKING FEEL UNSAFE) AND NOW A CONSTANT CHECK ENGINE LIGHT. THIS IS THE 4TH VEHICLE I LEASE AND BY FAR THE WORST. I CONTACTED MERCEDES USA ASKING THEM FOR A REPLACEMENT VEHICLE. I WAS WILLING TO ACCEPT A USED OR LOANER CAR BUT THE ONLY THING THEY OFFERED WAS $1000 TOWARDS MY NEXT VEHICLE. AS OF TODAY, THE VEHICLE IS BACK IN SERVICE FOR THE 7TH OR 8TH TIME. I AM HOPING SOMEONE CAN HELP OR AT LEAST PREVENT THIS FROM HAPPENING TO SOMEONE. I HAVE ATTACHED ALL PAPERWORK FOR YOUR REVIEW. THANK YOU

NHTSA ODI 11170903

BOUGHT CAR 3 DAYS AGO AND BRAKES SQUEAL UPON BACKING OUT OF GARAGE AND SOMETIMES APPLYING WHEN STOPPING! SPECIFICALLY ASKED SALESMAN IF MERCEDES HAD PROBLEMS WITH BRAKES MAKING NOISE AS WE WENT THROUGH THIS WITH A VW TOUREG AND WAS TOLD NO THEY DO NOT HAVE THIS PROBLEM. CALLED SALESPERSON TODAY AND WAS INFORMED NOW THAT THEY ARE AWARE OF THIS ISSUE AND ITS NORMAL AND SHOULD ONLY HAPPEN WHEN CAR HAS BEEN SITTING AND ITS COLD OR THEY GOT WET. TOLD IF IT GOES MORE TIMES THAN THAT BRING INTO SERVICE???? VERY DISAPPOINTED WE WERE BOLD FACTLY LIED TO AND NOW HAVE ANOTHER CAR THAT APPEARS TO HAVE BRAKE NOISE ISSUES.

NHTSA ODI 11163133

REAR BRAKING SYSTEM. WHEN BACKING UP OR APPLYING PRESSURE TO THE BRAKES, THE VEHICLE IS SCREAMING A LOUD NOISE. TAKEN BY DEALERSHIP AT 7000 MILES 01/04/18 DEALERSHIP STATES THEY CAN'T FIX IT UNTIL THEY RECEIVE PARTS ,WITH THE TAKATA RECALL AND A FAULTY BRAKING SYSTEM, THIS IS A HIGHWAY SAFETY ISSUE.

NHTSA ODI 11063873

I PURCHASED A MERCEDES GLC 300 2017 IN SEPTEMBER IN DELRAY BEACH AND WHEN I APPROACHED 3500 BREAKS STARTED TO SQUEAL. I TOOK THE CAR IN AND THEY SAID THEY WOULD ORDER NEW BREAKS. THIS WAS 2 MONTHS AGO AND NOTHING HAS HAPPENED YET NO FIXES AND THEY WEREN'T EVEN AWARE THAT MANY CONSUMERS HAD COMPLAINED PREVIOUSLY. THEY KEEP GIVING ME THE RUN AROUND THAT THE PARTS ARE COMING FROM GERMANY ETC. I BET YOU IF THEY WERE TRYING TO SELL A CAR THEY WOULD HAVE BROUGHT THAT CAR FASTER THAN MY BREAKS. CAR IS STILL SQUEALING AND WAITING FOR A FIX. MERCEDES SLOGAN IS THE BEST OR NOTHING ELSE ?! WELL..... DEFINITELY NOT THE BEST EXPIRIENCE.

NHTSA ODI 10958319

REFER TO 2016 GLC-300 COMPLAINTS ABOUT SCREECHING SERVICE BRAKES AND COPY/PASTE COMPLAINTS HERE. 2017 MODEL HAS THE SAME SCREECHING NOISES AND CAR WAS PURCHASED IN AUGUST 2016. GOING SLOWLY IN REVERSE OR FORWARD FROM COLD START WILL CAUSE LOUD SCREECHING NOISES. MY NEIGHBORS HAVE CONFRONTED ME ABOUT THE CAR NOISES. IT'S ABSURD THAT THE DOCUMENTED ISSUES FROM THE 2016 MODEL CONTINUES IN THE 2017 MODEL. DEALERS ARE AWARE AND HAVE SAID APPLYING BRAKE PASTE DOES NOT HELP. A LARGER FIX IS STILL IN THE WORKS. THE NOISE IS ALSO MAKING US ATTEMPT TO BACK OUT OF THE DRIVEWAY WITH AS LITTLE BRAKING AS POSSIBLE. AFTER DRIVING A FEW MILES THE SCREECHING WILL MOSTLY STOP. THERE HAVE BEEN OTHER OCCASIONS WHEN IT HAS NOT--LIKELY DUE TO WET OR COLD WEATHER CONDITIONS. AS OF 12/29/2016, DEALER IS SAYING A NEW FIX MAY BE COMING 1/5/2017. I AM HOPEFUL BUT WEARY AND WILL PROCEED WITH LEMON LAW PROTOCOLS. *TR

NHTSA ODI 10938545