What 251 owners told NHTSA about the 2017 Mercedes-benz C-class Hybrid

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED THAT THERE WERE THREE RECALLS ON THE VEHICLE REGARDING THE AIR BAGS AND ELECTRICAL SYSTEM. THE VEHICLE WAS REMEDIED FOR AN AIR BAG RECALL; HOWEVER, THE PARTS HAD NOT BEEN AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF WEST HOUSTON, 1025 HWY 6, HOUSTON, TX 77079, (281) 492-5800) WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE OTHER TWO RECALLS. THE MANUFACTURER WAS CONTACTED. THE NHTSA CAMPAIGN INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BUFFALO (8185 MAIN ST, WILLAMSVILLE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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MY WINDSHIELD CRACKED THE 2ND DAY I HAD THE VEHICLE. " SEPT 2017". I HAVE INFORMED THE MB MECHANIC SEVERAL TIMES AND HE DID NOTHING AFTER MANY FAILED ATTEMPTS WITH MERCEDES OF EL CAJON I ASKED TO BE PLACED WITH A NEW SERVICE ADVISOR. RECIEVED MY NEW WINDSHIELD IN FEB 2018 ALREADY HAVING PROBLEMS. LITTLE CRACKS ARE STARTING TO FORM AGAIN. NOT HAPPY WITH MY PURCHASE. DEFINITLY NOT HAPPY WITH THIS DEALERSHIP.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR

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11 MONTHS OLD CAR AND AROUND 3,000 MILES - CHECK BRAKE PAD WARNING WENT OFF. WILL TAKE THE CAR TO THE DEALER TO FIX THE ISSUE.

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STEERING WHEEL MALFUNCTION. CAR PARKED AT GARAGE AND WHEN I WENT TO START I GOT THE MALFUNCTION MESSAGE AND THE STEERING WHEEL WOULD NOT TURN. I CALLED MERCEDES AND THEY WILL TOW THE CAR TOMORROW. FOR A BRAND NEW 2017 MERCEDES THIS IS UNACCEPTABLE.

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TAKATA RECALL SEATBELT ISSUES WARRANTY ITEMS /ELECTRICAL NO RESPONSE FROM DEALER AFTER REPEATED EMAILS

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THE CAR ENTERS LIMP MODE IN THE HIGHWAY WHERE IT LOOSES ALL THE POWER AND WARNING POPS UP AS ACTIVE BRAKE ASSIST IS INOPERATIVE, TRACTION CONTROL LIGHTS COME ON AS WELL. IF YOU MANAGE TO GLIDE THE CAR TO A STOP AND RESTART THE CAR, THE CAR STARTS TO BACK UP AS NORMAL. TOOK THE CAR FOR SERVICE SEVERAL TIMES, INTAKE AIRFLOW SENSOR WAS REPLACED BUT THE CAR STILL HAS THE SAME ISSUE. UPON SEARCHING ONLINE, THIS IS A VERY WELL KNOWN ISSUE WITH THE NEWER MECEDES CARS WHERE THE CAR GOES INTO A SAFETY MODE WHERE THE ENGINE CUTS ALL THE POWER TURNING THE SITUATION INTO A EVEN MORE DANGEROUS SCENARIO. AS PART OF THE SAFETY MODE, IF THE CAR LOOSES ALL THE POWER, THEN THERE IS FEW THINGS THAT CAN BE DONE TO COME OUT OF IT. THIS IS A MAJOR SAFETY CONCERN AS REPEATED OCCURENCE OF THIS PROBLEM HAS THE ABILITY TO CAUSE A SEVERE ACCIDENT.

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I HAVE LEASED A CAR FROM THE TORRANCE MBZ ON PACIFIC COAST HIGHWAY. I HAVE HAD THIS CAR FOR ABOUT A YEAR AND A HALF AND I HAVE 12K MILEAGE ON THIS CAR. LAST WEEK I NOTICED THAT MY FRONT TIRES TREADS ARE WEARING OUT AND THEY ARE BECOMING FLAT. THEY ARE ORIGINAL TIRES. ON 11/11/17 I TOOK IT TO THE DEALER TO ROTATE THEY SAID THEY CAN'T BECAUSE THEY 2 DIFFERENT SIZES SO THEY CANT ROTATE THEM THEY GIVE ME AN ESTIMATE OF 365.00 FOR EACH TIRES TO REPLACE. I ASKED THE ASSOCIATE OF THE DEALER WHY IS THIS HAPPENING I ONLY HAVE 12K MILES. I HAVE BEEN LEASING CARS SINCE 1997 AND NEVER HAD PROBLEM WITH ANYTHING JUST NORMAL SERVICE NO TIRE PROBLEM AND THE SHOCKING THING IS THAT THE CAR HAS 12K MILES. THE MANUFACTURE FOR THE TIRES IS PIRELLI AND MY TIRE BRAND NAME IS P ZERO. I CAME HOME AND WENT TO THE PIRELLI THEY SAID IT'S NORMAL AND THEY GAVE ME A CLAIM NUMBER # [XXX] TO TAKE IT TO THE DEALER TO GIVE ME DISCOUNT. IT WAS SHOCKING TO ME WHEN THEY SAID IT'S NORMAL. I DON'T THINK SO SPECIALLY WITH THE LOW MILEAGE IF I HAD OVER 50K THEN MAYBE. LIKE I SAID I HAVE HAD CARS BEFORE AND NEVER HAD PROBLEM WITH TIRES NOR TO CHANGE ANYTHING. I AM A LITTLE TIGHT IN FINANCIAL 365.00 FOR EACH TIRES AND PLUS THE COSTS IT'S A LITTLE TOO MUCH FOR ME TO PAY. I AM FLING THIS COMPLAINT HOPING THAT YOU COULD HEAR ME AND HELP ME OUT PLEASE. THIS IS NOT FAIR SPECIALLY I AM SO DISAPPOINTED WITH THE ANSWER I GOT FROM THE PIRELLI COMPANY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE WIRES TO THE OUTSIDE LIGHT FIXTURES ARE MELTING. THE EXTERIOR LIGHT BULBS ARE MELTING INTO THE SOCKETS AND THE LIGHT ASSEMBLY MUST BE REPLACED IN THEIR ENTIRETY. THIS OCCURRED MULTIPLE TIMES ON 3 DIFFERENT LIGHT ASSEMBLIES: SPRING 2013, SPRING 2016 AND NOVEMBER 2017.

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WINDSHIELD QUALITY DOES NOT MEET MY EXPECTATION. MY WINDSHIELD CRACKED WITHIN A COUPLE MONTHS BY A PIECE OF ROCK ON THE ROAD WHILE DRIVING ON FREEWAY.

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WHILE DRIVING THE CARE, I NOTICED THE SEAT BELT LIGHT REMAINED ON DESPITE BEING BUCKLED AND THE PASSENGER AIR WAS NOT SET DESPITE MY WIFE SITTING IN THE SEAT. I FOUND THIS ODD, CONTACTED THE DEALERSHIP FOR SERVICE AND RESEARCHED IF THE CAR HAD A RECALL...THIS CAR DID HAVE A RECALL AND WAS SOLD WHILE IN ACTIVE RECALL STATUS. FEDERAL LAW EXPLICITLY PROHIBITS DEALERSHIPS FROM SELLING A NEW CAR IF A PENDING RECALL HASN'T BEEN PERFORMED. AS, A RESULT, I NO LONGER WANT THIS CAR BECAUSE THE CAR SHOULD NOT HAVE BEEN SOLD UNTIL THE RECALL WAS PREPARED. BUT, MORE SO BECAUSE THE REMEDY TO REPAIR THIS CAR IS NOT UNTIL MARCH OF 2017.

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TAKATA RECALL. WHAT IS CONSIDERED TO BE A "TIMELY MANNER" FOR THE DEALER TO FIX A CAR?

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TAKATA RECALL I RECIEVED THE NOTIFICATION FROM TAKATA AIRBAG INFLATORS AT HOME. I CALLED MY DEALER AND THEY DIDN'T AGREE THAT MY CAR HAVE A RECALL FOR AIRBAGS. I CALLED THE MERCEDES BENZ PRINCIPAL OFFICE AND THEY ALSO DENIED I HAVE PROBLMES WITH AIRBAGS. THE WEBSITE OF AIRBAGRECALL.COM SHOWED ACTIVE RECALLS WHEN I PUT MY VIN NUMBER IT SHOWED THAT I HAVE THE PROBLEM.OCT 6 2017 RECALL NUMBER 17V627.MANUFACTURES RECALL NUMBER 2017100005. I FEEL IN RISK TO DRIVE MY CAR AND I NEED IT URGENT. PLEASE I NEED HELP.

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2017 MERCEDES-BENZ C300 COUPE. SEATBELT "PRE-TENSIONER", PART OF MERCEDES' PRE-SAFE FEATURE THAT TIGHTENS THE SEATBELT TO REMOVE SLACK WHEN YOU CLICK THE SEATBELT IN, DOESN'T ALWAYS WORK.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THE PUSH TO START FEATURE. WHEN THE VEHICLE WAS STARTED, IT VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO HENDRICK MOTORS OF CHARLOTTE-MERCEDES BENZ (5201 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212, (704) 909-6941). THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH KEYES EUROPEAN (5400 VAN NUYS BLVD, VAN NUYS, CA 91401) WHO STATED THAT THEY HAD NO INFORMATION AND THAT THE CONTACT SHOULD CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THERE WAS NO TIME ESTIMATE REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 174V114000 (ELECTRICAL SYSTEM, ENGINE, AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216 (210) 920-3235) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES-BENZ OF CORAL GABLES DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF EL CAJON LOCATED AT 875 EL CAJON BLVD, EL CAJON, CA 92020; (619) 365-9439) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL OCTOBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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5 MONTHS AFTER RECIEVEING THE CAR I WAS ON THE HIGHWAY AND MY FRONT PASSANGER SIDE TIRE AIR PRESUURE INDICATOR WENT OFF. I PULLED OFF THE HIGHWAY AND PUT A "FIX A FLAT" IN THE TIRE THINKING I RAN OVER A NAIL. THE TIRE WENT LOW AGAIN SO I DROVE TO THE LOCAL MERCEDES BENZ DEALERSHIP WHERE THEY MOUNTED THE CAR AND SHOWED ME THE "FIX A FLAT" GEL COMING OUT OF THE SIDE OF THE UNDAMAGED TIRE INDICATING A CRACKED WHEEL. THEY REMOVED THE TIRE AND INFACT I HAD A CRACKED WHEEL. 4 MONTHS LATER MY FRONT DRIVERS SIDE AIR PRESSURE INDICATOR WENT OFF WHERE THE MERDCEDES DEALERSHIP CONFIRMED MY SECOND CRACKED WHEEL IN LESS THAN A YEARS TIME!

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"TAKATA RECALL" I HAD MY 2017 MERCEDES BENZ C300 FIR ONLY A FEW MONTHS AND I HAVE EXPERIENCE 4 ENCOUNTERS AS TO WHERE MY VEHICLE WOULDNT START BACK UP WHILE SITTING INSIDE OF MY VEHICLE FOR AT LEAST 2 TO 3 MINS ITS LIKE BEING LOCKED INSIDE OF MY OWN CAR EVERYTHING COMPLETELY SHUTS DOWN THE ENGINE NOR PUSH START WOULDNT WORK MY CAR IS ALWAYS PARKED FOR SMALL PERIODS OF TIME WGEN THIS INCIDENT TOOK PLACE I TOOK IT OVER TO THE MERCEDES-BENZ DEALER AND I WAS TOLD MY CAR IS NEW AND IT DOES THAT TIME TO TIME

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VEHICLE HORN WILL NOT FUNCTION WHEN IGNITION SWITCH IS IN OFF POSITION.

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