What 182 owners told NHTSA about the 2017 Lincoln Mkc

The contact owns a 2017 Lincoln MKC. The contact stated that while driving, a burning odor was detected as the vehicle lost power. Upon the contact's arrival at home, her fiancé called AAA service. Where upon inspection the AAA technician diagnosed the vehicle with a battery issue stating that the was about to explode. No warning lights were illuminated. The battery was replaced by the however the contact stated that the vehicle continued to have electrical problems. The contact received a notification of NHTSA Campaign Number: 23V378000 (Engine) however the VIN was not included. The manufacturer or dealer was not notified of the issue. The failure mileage was approximately 80,000.

NHTSA ODI 11632421

I purchased 2017 Lincoln MKC new almost immediately had electrical issues with it that has stayed throughout the vehicles life. At about 55,000 miles my car started acting up like it was misfiring. I took it to Lincoln and twice they said they couldn’t feel anything. I left the car over night because it mainly happened in morning starting up and going a certain speed. Lincoln called me and said it was something with transmission and they would fix it. The problem did not get better. At approximately 70,000 miles my engine light came on and I took it to be read. It read cylinder 1 misfire. I changed out my plugs and coils and had light reset. Light came back on at 71,000 engine over heating. I added/filled engine coolant. Light came on off and it was chalked up to an electrical issue they couldn’t find. I have had to refill my coolant several times as it drains quick in sumner heat and I have had to change my plugs and coils again. My car was recently at a Lincoln and they noted my spark plug and coils on the floor. They asked me about the radiator fluid and I explained what has been happening to my car since 55,000 miles. I was told that Lincoln is well aware that this is a problem with the MKC with radiator fluid leaking causing it to leak into out plugs, cause misfire and eventually seize the engine but there has not been a recall, leaving buyers stuck. My issue is that I went to dealership with these problems but was ignored and told it was something else. Lincoln purposly blamed the issue on something else so my warranty would be done and they wouldn’t have to cover the cost. They knew about this issue and purposely pushed it off so they would not be responsible.

NHTSA ODI 11604535

I STARTED THE VEHICLE, THE SYNC SYSTEM WENT THROUGH A RESTART, KILLING THE ENGINE AND TURNING OFF THE DASHBOARD PANELS. IT HAD HAPPENED BEFORE ON A LEVEL SURFACE, BUT THIS TIME I WAS ON A 10-15% GRADE. I STOPPED AGAIN, TURNED THE VEHICLE OFF AND RETURNED ABOUT 15 MINUTES LATER. I WAS ON A SLIGHT HILL, WITH THE ELEVATION LOWER IN FRONT OF THE VEHICLE. I STARTED THE CAR AND STEPPED COMPLETELY OUT WITHIN 10-15 SECONDS. I STEPPED OUTSIDE THE VEHICLE, WHICH HAD BEEN RUNNING FOR 10-15 SECONDS. THE HATCH WAS OPEN AND TWO FRIENDS BEHIND COULD CLEARLY SEE THROUGH THE VEHICLE, TO KNOW THAT I DIDN'T TOUCH THE PUSH BUTTON TRANSMISSION. THE VEHICLE STARTED ROLLING DOWN THE HILL. I JUMPED IN, BUT THE BRAKES DIDN'T WORK AND THE INSTRUMENT PANEL WAS DARK. IT STOPPED ROLLING WHEN IT COLLIDED AGAINST A PARKED TRUCK APPROXIMATELY 50 FEET IN FRONT. THE ENGINE WAS OFF WHEN IT STOPPED. I THINK THE RECYCLE OF THE SYNC SYSTEM CAUSED AN INTERMITTENT MALFUNCTION OF THE ELECTRICAL SYSTEM, CAUSING THE BRAKES, STEERING AND PUSHBUTTON TRANSMISSION TO BECOME NON-OPERABLE. THIS RESULTED IN DAMAGE OF $8568 TO MY MKC AND OF $1512 TO THE PARKED TRUCK. SINCE THIS IS AN INTERMITTENT INCIDENT, IT CAN'T BE REPLICATED AT A DEALER EVEN IF IT HAPPENED, IT WOULD BE ON A LEVEL SURFACE AND WOULD NOT ROLL. I HAVE DRIVEN THE VEHICLE FOR AN ADDITIONAL 7 MONTHS AND 8,819 MILES. THE CURRENT MILEAGE IS 27,474. DURING THAT TIME, THE VEHICLE HAS STARTED AND THEN GONE THROUGH AN ELECTRICAL RECYCLE WHICH CAUSED THE ENGINE TO TURN OFF AT LEAST 5 TIMES. TWO OF THOSE TIMES WERE ON A FLAT SURFACE. I RAN OVER A COONCRETE CURB A MONTH AGO. TONIGHT IT HAPPENED IN MY DRIVEWAY & RAN UP ONTO MY FRONT PORCH, WHICH HAS A STEP UP OF ABOUT 6 INCHES. I CALLED LINCOLN CONCIERGE TO REPORT THE 2ND INCIDENT. THEY TOLD ME THAT THEY COULD DO NOTHING UNTIL THE PROBLEM WAS RECREATED IN A GARAGE - OR IT KILLS OR INJURES SOMEONE.

NHTSA ODI 11175125

CAR WAS IN DRIVEWAY. AUTO STOP FEATURE WAS ON. FOOT WAS ON BRAKE, ENGINE STOPPED IDLING. AS I LIFTED MY FOOT OFF THE BRAKE, THE ENGINE RESTARTED AND THE A/C COMPRESSOR ENGAGED AT THE SAME TIME. THE CAR LUNGED FORWARD AND HIT A BRICK COLUMN CAUSING OVER $2000 IN DAMAGE.CAR WAS SERVICED AT DEALER FOR THIS PROBLEM. I WAS TOLD THERE IS NO RECALL FOR THIS PROBLEM AND THE CAR DID NOT "THROW ANY CODES". PROBLEM COULD NOT BE REPLICATED. NOTHING WAS DONE TO THE CAR BY THE DEALER FOR THIS PROBLEM.

NHTSA ODI 11156711