What 182 owners told NHTSA about the 2017 Lincoln Mkc

Coolant leakage into #4 cylinder due to the malfunction of the engine blocks gasket. Yes, the vehicle is available for inspection. I live in the country so if there is a breakdown the possibility of me being stranded on the highway or on some back road would be terrible. Yes, I had a mechanic look it over and confirm, Engine over heated on Saturday, daughter and son came to bring antifreeze and water. Had no idea where the coolant had gone, looked for a leak and found none. 2 days later the engine light came on, had mechanic come out and put code reader on it. The #4 cylinder we replaced spark plugs, 2 days later the engine light came on, mechanic replaced the # 4 coil. Nothing is working.

NHTSA ODI 11595586

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #3, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 71,000.

NHTSA ODI 11592820

Blown head gasket

NHTSA ODI 11591955

A couple weeks after recall of battery monitor sensor and an oil change was done (NHTSA CAMPAIGN ID: 23V378000) at a Lincoln dealership, cylinder 1 had a misfire and check engine light came and has stayed on. The vehicle has 61,000 miles and I am now told, by the dealership, it has coolant intrusion. Again the vehicle was taken to the same Lincoln dealership that did the original work. Research seems to show the 2017 Lincoln MKC has a known issue. Ford has technical service bulletin # 19-2346 released 19 December 2019 and it appears that do not disclose this to avoid fixing under their 6 year or 70,000 mile warranty. They redesigned the 2.0L ecoboost engine in 2020. Our engine could fail and put our 3 year old son at risk of injury.

NHTSA ODI 11591526

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at various speeds with the heater in the on position, the vehicle overheated. The temperature gauge increased to the highest level. The engine was overheating, and the message was displayed. The contact had to turn the heater off. The contact called the local dealer, where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact mentioned that the vehicle had previously been repaired under NHTSA Campaign Number: 23V378000 (Engine). The manufacturer was notified but provided no assistance and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

NHTSA ODI 11587133

Through testing at Fiesta Ford in Indio, CA, it was determined that my 2017 Lincoln MKc had a blown engine which needed to be replaced. Fiesta Ford determined that there was coolant intrusion on cylinder #1. Fiesta Ford then removed and replaced the engine long block assembly and coolant.

NHTSA ODI 11585679

Intermittent P0302 CEL codes fired for Cylinder 2 misfire, over last month. Replaced plugs and coil, Code cleared. Same CEL indicator and code fired again. Symptoms are Rough start up, coolant needing replenishment, took into dealer, coolant intrusion into cylinder 2 requiring engine replacement. This is obviously not an isolated incident with this 2.3L Ecoboost engine, what was know by Ford to flawed during the 2017-2020 period. Two months after purchase of my 2017 MKC, had to have the short block replaced, under warranty, but the head was already warped and they replaced the head gasket on a warped block knowing it was only a matter of time that it started leaking. Now out of the range of that warranty and with looming $8k expense, not happy.

NHTSA ODI 11585213

Car acted like it was overheating. It broke down on the road and did not turn back on. Due to it being broke down on the road the vehicle was towed and now I have an outstanding fee to get it out of impound.

NHTSA ODI 11583730

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at approximately 45 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic two times where it was diagnosed that there was carbon build-up that might have blocked the valve and needed to be cleaned, and the spark plugs needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,479.

NHTSA ODI 11583248

2.0L ENGINE FAILURE DUE TO COOLANT IN CYLINDER AN ISSUE THAT FORD is aware. I only see after the fact, of all the numerous complaints in the Lincoln forum. Why has this not been recalled, it so sad that us consumers have to deal with a known problem. Please help us!

NHTSA ODI 11580429

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the accelerator pedal was depressed, the vehicle lunged forward and shook. Additionally, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer several times. However, the failure was unable to be duplicated. The contact stated that the fluids were replenished, and the fuel line was cleaned. The failure reoccurred. The vehicle was taken to another dealer where the failure was diagnosed with a coolant leak and a failed engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under warranty or recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 62,500.

NHTSA ODI 11577086

See attached document for complaint

NHTSA ODI 11577098

The contact owns a 2017 Lincoln MKC. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was not notified of the failure. The failure mileage was 34,500.

NHTSA ODI 11576642

I don’t have the eco boost engine so they told me my car is NOT in the TSB even though I was just told that I need a new engine due to coolant intrusion. I have a ford engine with a defect that caused the problem!! Only MKC’s with eco boost are included. How many people with these ford engines are affected but not included??

NHTSA ODI 11574813

-Coolant intrusion into cylinder heads, causing engine issues and overheating -Requires full long block engine replacement -Known issue by manufacturer, TSB 22-2229, no support to fix outside of warrant -Confirmed by manufacturer, dealer, independent servicer -No warnings prior to issue

NHTSA ODI 11574725

Recently, my 2017 Lincoln MKC has exhibited concerning symptoms that warrant further investigation. Upon starting the engine, I have noticed a slight but noticeable tremor. Though this subsides once the vehicle is in motion, a persistent roughness persists during gear changes, accompanied by the emission of white exhaust from the tailpipe. The situation escalated further with the illumination of the "Check Engine" light. Consequently, I sought professional diagnosis from a certified mechanic. Unfortunately, the diagnosis revealed a significant issue: a broken head gasket leaking into the engine. Remedying this requires a complete engine rebuild. Disturbingly, the mechanic indicated that this problem is not entirely uncommon in Lincolns, and even a full rebuild may not guarantee a permanent solution. I have come across information regarding a class action lawsuit entitled "Reed et al v. Ford Motor Company 2:2021cv00417," which I intend to contact to report my experience and contribute to their investigation. Additionally, I have contacted the original dealership where I purchased the vehicle and am actively exploring all available options to address this concern.

NHTSA ODI 11568747

Recall was issued on May 31, 2023 for this problem. As of this date, Jan 19, 2024 this recall has not been completed. All I get from factory and dealers is that the part is not available. The recall says that parts ARE available. As the recall notice states, "park vehicle outside until repairs are completed". As it has been approx 8 months, this became a nuisance long ago. I would just like to know when and if this recall, repair will be made. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11566431

The contact owns a 2017 Lincoln MKC. The contact stated that coolant was leaking into the engine. Additionally, the brakes were firm while being depressed. The contact stated that the battery was replaced. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V378000 (Engine). The failure mileage was approximately 95,000.

NHTSA ODI 11558910

The contact owns a 2017 Lincoln MKC. The contact stated while driving at undisclosed speeds, there was no heat being distributed throughout the vehicle. There were no warning lights illuminated. The contact stated that coolant was leaking into the engine. The vehicle was taken to the local dealer, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contracted but did not assist. The failure mileage was approximately 55,453.

NHTSA ODI 11557414

The contact owns a 2017 Lincoln MKC. The contact stated while driving at approximately 35 MPH, the vehicle shuddered and stalled. The contact was able to pull over. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that cylinder #4 had misfired. The contact stated that the engine block was defective, and the vehicle was leaking coolant. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,809.

NHTSA ODI 11556458

Back up camera failure and problems updating sync module

NHTSA ODI 11555186

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11553427

NHTSA Recall 23V378 Battery monitor sensor BMS Power Circuit in-line fuse installation. Everyone's safety in my family including myself is at risk. Received first recall notice June 2023. Second August 2023. After attempts via phone I went in person to dealer and they placed Work Order706429 on September 7, 2023. The recall was confirmed by Pines Lincoln Service, 8655 Pines Blvd., Pembroke Pines, Florida 33024. Dealer Ph: (954) 443-7100.

NHTSA ODI 11551808

The contact owns a 2017 Lincoln MKC. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The vehicle was started by Roadside Assistance. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 35,040. Parts distribution disconnect.

NHTSA ODI 11550636

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11549800