Aug 10, 2023Latches & locksBody & structure
The contact owns a 2017 Lexus RX350. The contact stated that upon attempting to exit the vehicle through the driver's side, the door failed to open. The contact was able to exit the vehicle after reaching through the open window to open the door using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
NHTSA ODI 11537710
May 5, 2022Body & structure
Today, May 5th approximately 9am travelling on 287 East (Westchester County, NY) I was startled by what sounded like an explosion - I literally ducked in the driver's seat. Sounded like it came from overhead and then I observed that no other car seemed to have slowed or was affected. I put on my hazard lights and drove a 1/2 mile or so until I could safely pull over. As I'm driving I can hear over my head rumbling and the wind as if the sunroof was open - but I hadn't opened it. When I was able to get out and take a look the closed sunroof had shattered outward - it reminded me of a volcano pattern. Left my hazards on, got unto local roads and drove car to dealer - Ray Catena Lexus of White Plains, where we purchased the automobile. Service told me something must have hit me at the right angle. They could find no debris besides broken glass in the sunroof compartment. I was shaken and went through the process of figuring out a loaner and cost to repair. Upon my return home I spoke to my husband and we realized it just didn't make sense. We started doing research and discovered that the Toyota corporation may well be aware of these incidents, they've been happening to different models of Lexus cars/SUVs for years - different models all over the country. In California there is currently a class action suit against the corporation. I'm thankful I was driving and not my daughter and that I had the presence of mind not to lose control of the car or open the soft inside cover of the sunroof. This needs to be investigated, Toyota makes many different model cars, trucks, SUVs and this is unacceptable. My one regret is that I didn't have the presence of mind to take a photo.
NHTSA ODI 11463529
Jan 27, 2020Body & structureSpeed controlWheelsCrash
MY CAR (INSURED) REAR ENDED ANOTHER PARTY AT LESS THAN 10 MILES PER HOUR. THE PRE-COLLISION SYSTEM THAT IS PART OF MY CAR NEVER BECAME ACTIVE IN MY CAR AND SO I REAR ENDED THE CAR. LEXUS INSPECTED MY RX-350 AND HAVE AN UNACCEPTABLE REASON THAT IT WILL NOT WORK, UNLESS THERE IS A NOTICEABLE SPEED DIFFERENCE BETWEEN MY CAR AND THE CAR AHEAD OF ME. THE CAR WAS THE PROBLEM AND IT DID NOT WORK AND SO I REAR ENDED THE PREVIOUS CAR. MY LIGHTS WERE ALSO BROKEN AND HAD TO BE REPLACED. SOME ELECTRICAL WIRING REWORK WAS ALSO DONE.
NHTSA ODI 11302388
Jan 3, 2018Electrical systemVisibility & wipersBody & structureSeats
TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING, THE INSTRUMENT PANEL TURNED RED AND WENT BLANK. THE CONTACT HEARD THREE BEEPS AND THE INSTRUMENT PANEL TURNED BLACK. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED NUMEROUS TIMES IN THE PAST YEAR. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST, WATERTOWN, MA 02472), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,100. THE CONSUMER STATED THE SEAT HEATER,FLOOR VENTS, CUP HOLDER, AND THE REAR SPEAKERS DID NOT PROPERLY OPERATE. THE DISPLAY BETWEEN THE TACHOMETER AND SPEEDOMETER WAS BLANK. *JS
NHTSA ODI 11058271