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What 268 owners told NHTSA about the 2017 Kia Soul

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (268)Crash / fire / injury (33)Engine (188)Electrical system (19)Fuel system (18)Transmission & drivetrain (18)Airbags (16)Brakes (14)Steering (10)Engine & cooling (9)Speed control (8)Suspension (4)

1 of 268 complaints match · Fuel system · crash/fire/injury only · clear filters

Jan 29, 2023EngineFuel systemFire

On 11/07/22 my car started to sputter & lose power while going up a hill, the incident only lasted a few seconds with no warning lights. Later that same day my car wouldn't start and when it finally did start it started sputtering, had no power with no warning lights, plus there was a strong smell of gas from inside the car. I had the car towed to a local shop. The shop cleaned the injectors, put a fuel treatment in the tank and replaced a bad O2 censor. 8 Days later on another hill it happened again. A hard sputtering followed by loss of power, still no warning lights but also no smell of gas. I drove it back to the same shop and after just one day the shop could not get my car to reproduce the same incident but was having difficulty starting it so they installed a new battery. 5 Days later on Thanksgiving my car sputtered hard while driving with no warning lights or smell of gas. I was barely able to get my car across 2 lanes of oncoming traffic in order to pull into a store's parking lot. I had it towed to a new shop. At this new shop it was diagnosed that the car needed new Spark Plugs, a new High Pressure Fuel Pump and new Injectors but the shop took 3 weeks to give me an estimate and so I went and retrieved my car and towed it KIA of Lynchburg, having only had the Spark Plugs replaced. Once at KIA, I was told I had a Catalytic Converter failure and it needed replacing. KIA said that it would be covered under Emissions Warranty. I had the part installed and 3 days later on New Years Eve as I was driving on the highway, I had to come to a stop due to a stop light and when I halted, the car again sputtered and I limped into a nearby parking lot and had it towed back to KIA. KIA tried to say it was Engine Failure this time but the Engineers said the High Pressure Fuel Pump should be replaced. Once installed and during a test drive by the Master Mechanic, smoke emanated from under the hood. Soon after that my Engine bay was on fire which led to a total loss.

NHTSA ODI 11504333

Working with the data? Download all 268 complaints as CSV · fetched from NHTSA July 7, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Kia Soul verdict →