What 788 owners told NHTSA about the 2017 Kia Sorento Plug-in Hybrid

while traveling about 30 miles per hour a car in front stopped. When I applied the brakes the abs locked up and caused my car to skid in to car in front. I had plenty of room to stop but as the policy report shows there was kid marks and car did not stop .

NHTSA ODI 11666860

MY DAD 74 YEARS OLD HAD AN ACCIDENT LAST MONTH WHILE HE WAS DRIVING THIS CAR ON I90 HIGHWAY.HE TOLD ME THAT A CAR HIT FROM BEHIND OF HIM WHILE HE WAS SLOWING DOWN DUE TO TRAFFIC AND HIS FOOT WAS ON BREAK PEDAL TO SLOW DOWN. WHEN HE GOT HIT FROM BEHIND, HE PUSHED BREAK HARD SO HE WOULDN'T HIT A CAR IN FROM OF HIM BUT BREAK PEDAL AND GAS PEDAL PUSHED TOGETHER AND HE COULD NOT STOP ON TIME AND HIT A CAR IN FRONT OF HIM. I HAVE CONFIRMED LATER WITH KIA DEALER IF THE LOCATION OF BREAK PEDAL AND GAS PEDAL LOCATION WAS CORRECT AND THEY TOLD ME IT CAN NOT BE ADJUST SO IT CAN PREVENT THOSE TWO PEDALS PUSHED TOGETHER WHEN YOU HIT THE BREAK.MY DAD IS VERY SCARE TO DRIVE THAT KNOWING THE CAR CAN PUSH BREAK AND GAS PEDAL TOGETHER WHEN YOU NEED TO STOP. I HAVE CHECKED MY SELF IT COULD HAPPEN VERY EASY AND VERY DANGEROUS TO DRIVE. I HAVE CONTACT KIA FOR HELP BUT THEY JUST TOLD ME IT IS WAY IT IS AND ASK ME TO FILE COMPLAINTS WITH YOU.

NHTSA ODI 11316628

ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.

NHTSA ODI 11101439