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What 788 owners told NHTSA about the 2017 Kia Sorento Plug-in Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (788)Crash / fire / injury (47)Engine (379)Lights (124)Steering (94)Electrical system (92)Fuel system (48)Transmission & drivetrain (36)Engine & cooling (25)Brakes (23)Speed control (21)Body & structure (17)

4 of 788 complaints match · Body & structure · crash/fire/injury only · clear filters

Jan 30, 2024AirbagsBody & structureCrash1 injury

I was t boned while driving aprox 25 30 non of my air bags deployed and to bolts holding the door had the head shear off while bolts were still stuck in door frame

NHTSA ODI 11568787

Mar 16, 2021Body & structure1 injury

AUTOMATIC REAR LIFTGATE CLOSED ON MY HAND AND DID NOT RELEASE. SENSORS DID NOT ACTIVATE. CAR WAS PARKED ON A DESERTED RESIDENTIAL STREET, ENGINE WAS NOT RUNNING.I COULD NOT REACH HATCH TO OPEN THE DOOR. FORTUNATELY, I HAD SOMEONE WITH ME. I HAD TO SEEK MEDICAL SERVICES AND PHYSICAL THERAPY. HAND INJURY WILL RESULT IN LIFELONG DISCOMFORT. KIA WAS NOTIFIED AS WAS MY AUTO INSURANCE COMPANY. I WAS ADVISED TO GET A SAFETY CHECK AT THE DEALERSHIP, BUT BECAUSE OF THE PANDEMIC I AM ISOLATING AND AVOIDING EXPOSURES.

NHTSA ODI 11403353

Aug 12, 2019AirbagsBody & structureEngineCrash2 injuries

I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND STRUCK HEAD ON BY ANOTHER VEHICLE. THE DAMAGE IS SHOWN BELOW IN THE UPLOADED IMAGE. MY AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11243358

Oct 12, 2017Electrical systemBody & structureFire

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS PARKED OUTSIDE OF AN AUTO BODY SHOP OVER THE WEEKEND, THE CENTER CONSOLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE MELTED CENTER CONSOLE AND BURNT DRIVER SIDE SEAT WERE DISCOVERED BY AN AUTO BODY TECHNICIAN. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE CAUSE OF THE FIRE. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY WAS TO CONTACT THE MANUFACTURER FOR AN INSPECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *LN CONSUMER STATED WIRING FAILURES WITH WINDOW, TRUNK AND CONSOLE. UPDATED 8/22/18*JB THE CONSUMER STATED THE VEHICLE WAS DEEMED A TOTAL LOSS. *JS

NHTSA ODI 11033119

Working with the data? Download all 788 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Kia Sorento Plug-in Hybrid verdict →