What 304 owners told NHTSA about the 2017 Jeep Wrangler 4-door 4xe

The contact owns a 2017 Jeep Wrangler. The contact stated that while traveling at 60 MPH, the vehicle struck a deer. The airbags failed to deploy upon impact. No injuries were reported. No police report was filed. The vehicle remained operable and was driven to the residence. Two days later, the airbag warning light illuminated. The manufacturer was notified and confirmed there were no open recalls or active warranties for the vehicle. The contact was then referred to the NHTSA Hotline to file a report. The vehicle had not been repaired. The failure mileage was approximately 140,000.

NHTSA ODI 11742362

We were driving home from about a location an hour away. We were almost to our home when the transmission started to slip. The hot oil light came on as we were trying to ascend our hill where we live. We all of the sudden saw flames coming out the side of the vehicle. We were able to exit the vehicle and get to safety but the jeep burned completely to the ground. There was only 60k miles on it and it had been well maintained.

NHTSA ODI 11570368

2017 Jeep Wrangler Unlimited with 44,000 rear brake calipers sticking and burning smell. Had brake pads and calipers replaced on all 4 wheels. At approx 60K miles, rear brakes were sticking and smoking. Right brakes wearing unevenly compared to the left side, both front and rear. Caliper seals are leaking. Replaced 4 brake hoses, Calipers and Pads AGAIN. At 70K miles rear brakes locked up and caused a fire on the rear passenger wheel which created unsafe driving conditions with 2 small children on board. I had to stop on the side of a 2 lane road with small shoulder, quickly evacuate the children onto the shoulder of the road and extinguish the fire using an on-board suppression device. We then had to wait for towing assistance on the side of the road for 90 minutes. Brakes, Hoses, Calipers replaced all around. Again.

NHTSA ODI 11543370

Jeep caught on fire on the interstate. 17 year old boy had to pull over and escape vehicle. Vehicle left the side of the road even after being in park and brake. Vehicle continued unmanned on interstate into oncoming traffic engulfed in flames. It has not been confirmed by a dealer. Vehicle was inspected by State Farm. NO warnings given prior to incident.

NHTSA ODI 11536634

The contact's brother owned a 2017 Jeep Wrangler. The contact stated that while her brother was driving at an undisclosed speed, another vehicle crashed into his driver's side, causing his vehicle to crash into a tree. The contact's brother had no account of what happened the day of the crash. No air bags were deployed upon impact. The contact's brother sustained injuries to his face, was unable to walk, and was transported to the hospital for medical treatment. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

NHTSA ODI 11533496

Shortly, after returning home, I was cleaning out my jeep, including my glove box. There is no catch behind the glove box and things fall out the back of the glovebox to the floor particularly get stuck underneath the center dashboard console directly adjacent to the glove box. I had some face masks from Covid that fell out the back of the glove box, and landed underneath the hidden in area of the console between the steering column in the glove box. I reached behind the plastic cover to retrieve the masks and burned my hand on some very hot metal. It was so hot. If I would not have found the masks that fell in there, they would’ve surely started an interior fire in the jeep while I was driving or in my garage. This is very dangerous, my husband also burned himself when he checked on another day when I showed him. This is a serious fire hazard and they need to either completely close off that gap at the glove box or close it off directly below the dashboard where all the controls are for heating and cooling and radio.

NHTSA ODI 11529688

2017 Jeep wrangler with 40,000 miles. Passenger Side Impact - No Air Bags. 1. the Safety restraint system. The Vehicle is now repaired and yes I'd like the EDR record examined for deployment criteria. Threshold, side safeing, Algorithm, etc. 2. My safety was at risk, No air bags deployed, I suffered bruising and I hit my head on the driver side window. 3. No, the Restraint Control Module/EDR record was not investigated. 4. No, the system was not indicating any air bag tell tale lights and was functioning normal. Heading North on ..., traveling 40 - 45 MPH, was broadsided by a vehicle traveling West on ... @ 30 MPH . My airbags did not deploy.

NHTSA ODI 11506945

The transfer case randomly blew up in a ball of fire while driving on a highway speeds of 65-70mph while the vehicle was in 2wd. Vehicle was totalled due to the fire.

NHTSA ODI 11503709

Airbag didn’t deploy and seatbelt didn’t lock with the collision

NHTSA ODI 11478219

My jeep was on the rode approximately 5-10 minutes. Stopped at a light. Loud screech and instrument panel went haywire blinking. Before the traffic light could turn green smoke poured through the dashboard and vehicle was on fire. I was able to unlock the car doors and get out before the electrical shut down and locked me in. The car was towed to my mechanic were I was told it was an electrical fire probably manufactures defect. Car is now being towed to the dealership. I have contacted the dealership and corporate Jeep. I was told they were sending an investigator but when I called on 2/16/2022 to get a rental, that I am entitled to with my car , I was told the case was closed. I am not getting a lot of cooperation. The car is available to be inspected. There were no warning lights prior to the screech and smoke. Car was purchased 12/2020 for $35k. Battery is shot so I can not see mileage but my guess is around 40-45,000. Car was not moving it was stopped at a light.

NHTSA ODI 11452278

The contact owned a 2017 Jeep Wrangler. The contact stated that while her granddaughter was driving her vehicle at approximately 30 MPH, through an intersection another vehicle crashed into the driver's side door. The contact stated that her vehicle was lifted about 10 FT off of the ground which caused the vehicle to land on the passenger side. The air bags did not deploy. The contact stated that in order for her granddaughter to exit, she had to climb through the roof of the vehicle. The contact stated that a police report was filed and the ambulance was called to the scene. The contact stated that her granddaughter did sustain injuries to her back and whiplash. The contact stated that she was unsure about the injuries sustained by the other vehicle involved in the crash. The contact stated the vehicle was totaled and towed to a scrapyard. The contact stated that she contacted the dealer, and was advised that they would go out and inspect the vehicle at the scrapyard. The contact stated she had not yet contacted the manufacturer at this time. The failure mileage was 23,000.

NHTSA ODI 11449240

The contact owns a 2017 Jeep Wrangler. The contact stated while driving 55 mph, the contact saw smoke coming from the engine compartment. The contact stated that the clutch disintegrated causing the clutch to catch on fire. There was no crash nor injuries due to the fire. The air bags did not deploy. The fire department was not contacted. A police report was not filed. The contact stated no warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed with the clutch needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 21V028000 (Power Train). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 33,000.

NHTSA ODI 11425156

WAS DRIVING AND SMELLED A BURNING SMELL.. THOUGHT THAT THERE WAS A LITTLE OIL ON ENGINE DUE TO OIL CHANGE 2 DAYS BEFORE. DECIDED TO PULL OVER, BRAKES WERE GONE. ROLLED TO STOP JUST IN TIME TO GET OUT. BURNED UNTIL ALL WAS SMOLDERING..

NHTSA ODI 11376071

I HAD BEEN DRIVING ABOUT 2 HOURS WHEN I NOTICED A SMELL. I STOPPED THE VEHICLE AND GOT OUT TO TAKE A LOOK. I FIRST WALKED TO THE BACK OF THE VEHICLE AND FOUND NOTHING. I TURNED AROUND AND STARTED FOR THE FRONT OF THE VEHICLE WHEN I NOTICED SMOKE COMING OUT OF THE HOOD. I LEANED IN THE TO DRIVERS SIDE TO TURN OFF THE ENGINE AND SAW FLAMES. THERE WAS NO INDICATION OF ANY ISSUES, NO LIGHTS, NO PERFORMANCE ISSUES, ETC. EVERYTHING WAS STILL WORKING FINE WHEN I SHUT THE ENGINE OFF.*DT THE CONSUMER PROVIDED PHOTOS. *TR

NHTSA ODI 11360714

WAS DRIVING IT ON HIGHWAY FOR ABOUT AN HOUR PULLED INTO MY DRIVEWAY AND TEMP FLASHED ON AND I SHUT IT OFF AND THEN IT STARTED SMOKING AND CAUGHT FIRE. *TR

NHTSA ODI 11326190

GEARS POP OUT WHILE IN REVERSE AND GRIND WHEN IN REVERSE MY JEEP IS COVERED IN RUST AND SOUNDS LIKE IT'S ABOUT TO FALL APART THE DEALERSHIP ACTUALLY SOLD ME A BRAND NEW RUSTY JEEP THAT THEY REFUSED TO REPLACE EVEN CHRYSLER IS GIVING ME A HARD TIME. I HAD SEVERAL LEAKS AROUND THE DOORS WINDOW AND THE TOP AND STILL THEY REFUSE AS WELL AS ME AND MY GRANDSON HAVE CUT OUT HANDS ON SHARP EDGES ON ALL THE SEATS AND TWO OF THE REAR SEAT THE SEAT BELTS DON'T WORK

NHTSA ODI 11291001

DRIVING AT 90KM/H SMOKE CAME FROM UNDER HOOD NEAR WINDSCREEN, ENGINE LIGHT CAME ON, ENGINE RAN ROUGH AND STALLED, PULLED OVER TO HARD SHOULDER, TRIED TO RESTART SEVERAL TIMES, WOULD START AFTER A WHILE BUT WOULD STALL. GOT OUT, WAS ABOUT TO OPEN HOOD WHEN THERE WAS AN EXPLOSION/ FIRE BALL FROM THE ENGINE COMPARTMENT (PRIMARILY UNDER VEHICLE AND FROM WHEEL WELLS. THE ENGINE COMPARTMENT CAUGHT FIRE, VEHICLE COMPLETELY BURNT OUT.

NHTSA ODI 11267020

TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SWAY BAR AND J-LINK SEPARATED WHILE DRIVING 40 MPH. AS A RESULT, THE VEHICLE VEERED OUT OF CONTROL AND STRUCK A MAIL BOX, FENCE, AND CONCRETE WALL, WHICH CAUSED THE REAR DIFFERENTIAL COVER TO SEPARATE AND LEAK FLUID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CAME TO A STOP WHEN IT STRUCK A METER AT A PROPANE DISTRIBUTION CENTER, CAUSING A PROPANE LEAK. POLICE REPORT NUMBER: 201901663 WAS FILED. THE CONTACT SUFFERED INJURIES TO THE FACE AND NOSE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED HOME, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 11,328. *JS

NHTSA ODI 11255065

WHILE I WAS PARKING IN MY APARTMENT COMPLEX PARKING SPACE, THE CAR ACCELERATED ITSELF SO DRASTICALLY WHILE I WAS NOT TOUCHING THE GAS PEDAL. I HIT THE BREAK SEVERAL TIMES AND COULD NOT STOP THE ACCELERATION. THE CAR STOPPED ACCELERATING WHEN I TURNED IT OFF. THIS WAS A VERY SCARY EXPERIENCE AS NO ONE EXPECT THE CAR TO ACCELERATE ITSELF. JUST BY LOOKING AT THE PICTURE YOU CAN NOTICE HOW FAR THE CAR WENT, HOW MUCH DAMAGE IT CAUSED BY THIS STRANGE ACCELERATION AND YOU CAN IMAGINE HOW FAST THE CAR ACCELERATED.

NHTSA ODI 11246012

TAKATA RECALL: AIRBAGS DIDN'T DEPLOY IN FRONT IN ACCIDENT. FRONT DIVERS SIDE, ENOUGH DAMAGE TO BREAK TIE ROD INHALF BUT AIR BAGS DIDN'T DEPLOY.

NHTSA ODI 11240537

TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT END OF THE VEHICLE SUDDENLY STARTED TO DRIFT AND CAUSED THE DRIVER TO LOSE CONTROL OF THE STEERING. AS A RESULT, THE CONTACT CRASHED INTO A METAL FENCE POST. THE STEERING BECAME INOPERABLE AFTER THE CRASH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER AND FACIAL CONTUSIONS. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO COTTAGE GROVE CHRYSLER (2800 ROW RIVER RD, COTTAGE GROVE, OR 97424) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,324. *BF *TR

NHTSA ODI 11230028

TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, WITH KEY IN THE IGNITION BUT NOT STARTED, A FIRE STARTED UNDERNEATH THE FRONT PASSENGER'S SEAT. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. ADDITIONALLY, THERE WERE TWO OTHER SEPARATE OCCASIONS WHERE THERE WERE FIRES INDEPENDENTLY STARTED IN THE CABIN OF THE VEHICLE. THE SECOND AND THIRD FIRES STARTED UNDER THE REAR PASSENGER SEAT AND BEHIND THE GLOVE BOX RESPECTIVELY. THE FIRE DEPARTMENT WAS AGAIN CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRES HOWEVER, THE MATTER WAS TURNED OVER TO THE POLICE DEPARTMENT TO BE INVESTIGATED AS A POSSIBLE INSURANCE FRAUD CLAIM. THE INSURANCE COMPANY ALSO HIRED A THIRD PARTY INVESTIGATOR TO DETERMINE WHETHER OR NOT THE FIRES WERE BEING SET DELIBERATELY. THE BATTERY TERMINALS WERE DISCONNECTED AFTER THE SECOND FIRE. INCIDENTALLY, WHILE THE FIRES WERE BEING INVESTIGATED AT THE INDEPENDENT MECHANIC FACILITY, THE INVESTIGATOR ALONG WITH THE ADJUSTER FROM STATE FARM INSURANCE EXPERIENCED THE FIRE UNDER THE GLOVE BOX SEVERAL SECONDS AFTER THE BATTERY TERMINALS WERE RECONNECTED. THE MECHANIC WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT REPAIRED. THOMAS GARAGE LOCATED AT 67791 MALL RD, ST CLAIRSVILLE, OH 43950, (740) 480-1138, WAS CONTACTED BY PHONE AND NOTIFIED OF THE INCIDENT OF THE FIRST FIRE. THE MANUFACTURER WAS NOTIFIED BY THE THIRD PARTY INVESTIGATOR OF THE FAILURES IN THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. SEE ALSO 11210791. *DSY

NHTSA ODI 11218494

OWNER WAS DRIVING THE VEHICLE WHEN SMOKE EMANATED FROM FRONT PASSENGER SEAT. SHE PULLED OVER AND CALLED 911. UPON EXTINGUISHING FIRE, IT WAS DISCOVERED THAT FIRE WAS CAUSED BY THE WIRING TO THE AIR BAG SEAT SENSOR. FCAU PUT ON NOTICE, SEE ALSO ODI 11218494. *DSY*JB *DT*JB *DT CONSUMER STATED TO HIS KNOWLEDGE, VEHICLE WAS NOT REPAIRED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11210791

TL* THE CONTACT OWNED A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE THAT MADE A WRONG TURN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND THREE PASSENGERS IN THE CONTACT'S VEHICLE SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. *DT *JB *DT

NHTSA ODI 11182545

I HIT A VEHICLE THAT CROSSED IN FRONT OF ME. MY DRIVER FRONT BUMPER HIT THEIR PASSENGER FRONT BUMPER. MY AIR BAG DID NOT INFLATE. MY SPEED WAS APPX. 45 MPH. *DSY *DT*JB

NHTSA ODI 11170716