What 325 owners told NHTSA about the 2017 Jeep Grand Cherokee Srt

WHILE I WAS DRIVING 25MPH ON HWY95 TURNING RIGHT EXITING THE HWY THE FRONT PASSENGER HEAD REST POOPED OPEN STRIKING MY 16 TEEN YEAR OLD DAUGHTER IN THE HEAD WITH FRIGHTENING FORCE WHICH HAS CAUSED HEADACHES SINCE THE INCIDENT.*DT CONSUMER STATED CASE NUMBER FROM FDA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11388613

I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.

NHTSA ODI 11386349