What 1,322 owners told NHTSA about the 2017 Jeep Cherokee

JEEP STALLS COMPLETELY WITHIN A FEW BLOCKS OF START UP DURING A TURN. I HAVE TO PUT THE CAR IN PARK AND RESTART IT. RESTART IS LABORED, AND ON AT LEAST 2 OCCASIONS, I HAD TO TRY MORE THAN ONCE TO RESTART THE CAR. MILEAGE IS UNDER 37,000. THE SERVICE DEPARTMENT AT THE DEALERSHIP RECOGNIZED THE PROBLEM WHEN I CALLED THEM, AND HAS PERFORMED AN EARLY OIL CHANGE. THAT SEEMS TO HAVE FIXED THE PROBLEM,AT LEAST TEMPORARILY. THEY INSTRUCTED ME TO RETURN THE CAR TO THEM IN 2000 MILES FOR THEM TO CHECK THE OIL.

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1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPPENS TO STOP IT.

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ENGINE LIGHT IS ON DUE TO DEFECTIVE THERMOSTAT. IT'S NOT RIGHT MAKING SOMEONE PAY FOR A DEFECTIVE PART ON A 2YR OLD VEHICLE DUE TO POOR QUALITY! IF AMERICAN CARS ARE SO GOOD THEN WE SHOULDN'T HAVE ISSUES LIKE THIS.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A POPPING SOUND UNDER THE HOOD. THE CONTACT PULLED OFF OF THE ROADWAY AND, WITHOUT WARNING, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE ENGINE COMPARTMENT WAS DESTROYED. THE VEHICLE WAS NOT YET DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

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THE VEHICLE WILL STALL/DIE WHILE DRIVING. THERE IS NO POWER STEERING OR BRAKING. THIS HAS HAPPENED MULTIPLE TIMES INCLUDING WHILE DRIVING ON THE FREEWAY AT 60 MPH. I WAS TOLD BE THE DEALERSHIP THAT THIS IS A FAIL SAFE THAT IS IN PLACE TO PROTECT THE CAR FROM LOW OIL. AFTER THE FIRST INCIDENT, I KEPT CAREFUL WATCH ON MY MILEAGE AND OIL STATUS BUT DID NOT PHYSICALLY CHECK MY OIL. NOW WITH 600 MILES TO GO BEFORE THE NEXT SUGGESTED OIL CHANGE, THE CAR HAD STALLED THREE TIMES IN A WEEK. IT IS INCREDIBLY DANGEROUS BECAUSE IT CAN HAPPEN AT ANY TIME. THE CAR WILL NOT START AGAIN RIGHT AWAY. I'VE JUST DROPPED IT AT THE DEALER AND THEY SAID THIS IS COMMON WITH THIS ENGINE AND THAT I MAY NEED TO PHYSICALLY CHECK MY OIL EVERY 1000 MILES TO ENSURE IT IS NOT LOW. THIS IS UNACCEPTABLE. THIS FAIL SAFE PUT ME AT RISK ON A HIGHWAY AND ON A HIGHWAY ENTRANCE RAMP. I ALSO SHOULD NOT HAVE TO PHYSICALLY CHECK MY OIL ON A NEW CAR AND PAY TO GET OIL CHANGES MORE FREQUENTLY THAN SUGGESTED. THE CAR HAS STALLED ON A NEIGHBORHOOD SURFACE STREET TWICE, ON A HIGHWAY ENTRANCE RAMP ONCE AND ON THE HIGHWAY AT FULL SPEED. I HAVE ALWAYS BEEN DRIVING STRAIGHT. A MESSAGE COMES ON THAT SAYS, "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR". I HAVE SEEN MANY SIMILAR COMPLAINTS ON THE INTERNET.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE. THE FAILURE OCCURRED INTERMITTENTLY AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. KEENE CHRYSLER DODGE JEEP RAM (410 WINCHESTER ST, KEENE, NH 03431, (603) 357-0808) WAS MADE AWARE OF THE FAILURE AND INDICATED THAT AN OIL CONSUMPTION TEST MAY BE NEEDED. THE DEALER DID NOT TEST DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

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ENGINE IS CONSUMING OIL AT AN ALARMING RATE. WE HAVE PUT OVER 4QTS SINCE THE LAST OIL CHANGE IN NOV 2018. THERE IS NO LEAK, NO BURNING OF OIL, NO WARNING LIGHTS THAT TURN ON, NOR ANY AREA IN THE MOTOR WHERE YOU CAN SEE ANY OIL ACCUMULATING. WE EVEN CHANGED TO SYNTHETIC OIL AND IT'S STILL CONSUMING OIL.

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3/15/2019 AT 12:15 I WAS DRIVING BACK TO WORK AFTER LUNCH AND MY CENTER DISPLAY PANEL SUDDENLY CHANGE FROM DISPLAYING MPH TO A MESSAGE THAT READ "SERVICE SHIFTER". WHEN I LOOKED AT MY GEAR SHIFT ALL LIGHTS WERE LIT INSTEAD OF JUST D. I IMMEDIATELY RETURNED HOME (I WAS A MILE AWAY) AND PUT THE CAR INTO PARK. THE MESSAGE REMAINED ON MY CENTER CONSOLE AND LIGHTS REMAINED LIT. I TURNED OFF/ON THE VEHICLE WITH SAME RESULTS. I PUT VEHICLE INTO GARAGE AND CALLED ROTHROCK MOTORS TO SCHEDULE AN APPOINTMENT. WILL DROP VEHICLE OF 3/16/19 BUT NO ETA ON RETURN SINCE THEY CANNOT TELL ME WHAT THE ISSUE IS UNTIL THEY LOOK AT IT. HOWEVER, I'VE FOUND HUNDREDS OF COMPLAINTS IN THE PAST 2 YEARS AFTER A VERY QUICK GOOGLE SEARCH WITH SAME ISSUE FOR JEEPS, NOT JUST MY MODEL.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED, THE ENGINE OVERHEATED AND POWERED DOWN WITHOUT WARNING, THE DRIVER'S SIDE KNEE AIR BAG INDICATOR ILLUMINATED, AND THE COMPUTER SYSTEM LINKED TO THE TIRES WAS FAULTY. THE VEHICLE WAS TAKEN TO HIBBING DODGE CHRYSLER (1321 E 39TH ST, HIBBING, MN 55746, (218) 263-7700) TO BE DIAGNOSED, BUT THE TEST FOUND NO FAILURE. THE DEALER REPAIRED THE VEHICLE FOUR TIMES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF THE ROAD AND HAD IT TOWED TO MARINO CHRYSLER JEEP DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641, (773) 777-2000). THE DEALER DIAGNOSED THAT THERE WAS AN OIL LEAK AND THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNKNOWN.

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WHILE THE VEHICLE HAS BEEN RUNNING AND IN MOTION ON CITY STREETS, THE ENGINE WILL CUT OFF. THE CAR IS LEFT WITHOUT POWER STEERING AND WITHOUT POWER BRAKING. THE CAR MUST BE PLACED IN PARK TO RESTART THUS NECESSITATING THE NEED TO COME TO A COMPLETE STOP. THIS HAS OCCURRED ON FOUR SEPARATE OCCASIONS AND APPEARS TO BE A PROBLEMS OTHER HAVE ON THE SAME MODEL (WITHOUT RESOLUTION).

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WAS DRIVING AND ALL OF A SUDDEN THE CAR SHUT OFF AND THE BATTERY LIGHT CAME ON. LUCKILY I WAS ABLE TO PULL OVER SAFELY. CAR WOULD NOT RESTART FOR THE NEXT 6 HOURS. TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS DUE TO LOW OIL LEVEL. I HAD THEM DO AN OIL CHANGE. WAS TOLD THIS WAS PRETTY COMMON FOR THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION, I WAS LUCKY TO ONLY BE GOING ABOUT 25 MPH IN A RESIDENTIAL AREA. A RECALL AND REPAIR NEEDS TO HAPPEN BEFORE SOMEONE IS KILLED.

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OIL LEAKS AND THERE IS NO LOW OIL LIGHT IT SHUTS OFF ANYWHERE. SAFETY ISSUE IT SHUT OFF ON ME IN A BUSY INTERSECTION. THE LAST 2 OIL CHANGES I'VE HAD I'VE HAD THIS ISSUE, THEY WERE DONE AT DIFFERENT PLACES. THERE IS NO VISIBLE LEAKS.

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I BOUGHT THIS CAR BRAND NEW, AND I HAVE THE VERY COMMON SERVICE SHIFTER PROBLEM GOING ON IN MY CAR. I MADE THE APPOINTMENT FOR TODAY AND OVER THE WEEKEND THE CAR JUST SLIPPED INTO NEUTRAL WHILE I WAS DRIVING AND SCARED ME TO DEATH. LUCKILY NO ONE WAS BEHIND ME WHEN THIS HAPPENED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO LET ME TO SHIFT. I JUST GET A CALL FROM THE DEALERSHIP AND THEY TELL ME IT IS COVERED UNDER MY EXTENDED WARRANTY BUT I HAVE TO PAY $100.00 DEDUCTIBLE. WHY DO I HAVE TO PAY ANYTHING WHEN THIS SEEMS TO BE A JEEP ISSUE!!!!! I AM SO MAD AND FRUSTRATED AND I DONT HAVE THE MONEY TO FORK OUT WHEN I ALREADY HAVE EXTENDED COVERAGE.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHORTED OUT AND VARIOUS WARNING INDICATORS FLICKERED. THE VEHICLE ALSO STALLED NUMEROUS TIMES WITHOUT WARNING. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

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THREE TIMES WHILE ACTIVELY MOVING IN TRAFFIC, THE VEHICLE HAS SHUT OFF WITHOUT WARNING. THE VEHICLE HAS BEEN ABLE TO BE STOPPED SAFELY AND PLACED INTO PARK. THE ELECTRICAL WORKS SO HAZARD LIGHTS HAVE BEEN ABLE TO BE ENGAGED. HOWEVER, THE VEHICLE FAILS TO RESTART ON THE FIRST FEW ATTEMPTS. ULTIMATELY IT WILL RESTART. THE SERVICE REP INDICATED THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND HE HAS SEEN A LOT OF THIS ON THIS MODEL. HE NOTED THE ENGINE HAS LOOSE TOLERANCES TO ACHIEVE THE MILEAGE RATING. AS A RESULT IT LOOSES OIL RAPIDLY. AND JEEP IMPLEMENTED ENGINE SENSORS TO STOP THE ENGINE WHEN THE OIL IS LOW. THE SENSORS DO NOT TAKE INTO ACCOUNT IF THE VEHICLE IS MOVING OR AT WHAT SPEEDS. I CALLED THE DEALER ABOUT THIS EXTREMELY DANGEROUS SITUATION IMMEDIATELY, TO WHICH WE GOT AN ANSWER TO DROP IT OFF, THEY WILL HAVE TO LOOK AT IT WHEN THEY GET TO IT. THIS VENDOR AND VEHICLE HAVE HAD OVER A DOZEN SIGNIFICANT RECALLS AND NEED TO BE TAKEN OFF THE ROAD.

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MY CAR WAS IN MOTION GOING TO STOP AND STALLED GOING 15 MILES PER HOUR. LOST POWER BRAKES POWER STEERING AND ALMOST WAS UNABLE TO STOP HAD TO VEER OFF ROAD TO AVOID GOING INTO INTERSECTION. CAR STARTED UP AGAIN AFTER 2ND ATTEMPT. TOOK IT TO THE DEALER. THEY CHECKED THE OIL AND SAID THE OIL WASN'T READING ON THE DIPSTICK. IT HAD BEEN LESS THAN 4,000 MILES SINCE MY LAST OIL CHANGE. AFTER DOING AN OIL CHANGE THEN DOING AN OIL CONSUMPTION TEST AFTER ONLY 1000 MILES MY VECHICLE SHOWED THAT IT USED 1/2 QUART OF OIL. THIS HAS BEEN AN ONGOING ISSUE THEY HAVE HAD WITH 2.4 ENGINE WHICH HAS BEEN KNOWN BY CHRYSLER, HOWEVER THEIR NEGLIGENCE OF NOT NOTIFYING THE PUBLIC OR CORRECTING THE ISSUE IS GOING TO CAUSE INJURY AND HARM NOT ONLY TO THE PEOPLE THAT ARE DRIVING THESE VEHICLES BUT ALSO ANYONE THAT IS IN THE WAY OF THE VEHICLE WHEN IT DOES NOT STOP. I WAS INFORMED THAT IT IS ACCEPTABLE TO LOOSE 1/2 QUART EVERY 1000 MILES. BUT WHEN BUYING THE VEHICLE I WAS TOLD THAT THE OIL LIFE GAUGE WOULD INSTRUCT ME WHEN IT WAS TIME FOR AN OIL CHANGE APPROX EVERY 5000-6000MILES. GOING BY THAT I STILL HAD OVER 50% OIL LIFE WHEN MY CAR STALLED AND I HAD NO OIL READING ON THE DIPSTICK. AS I HAVE BEEN READING UP ON THIS ISSUE THAT HAS BEEN REPORTED SEVERAL TIMES I LEARNED THAT THE CAR STALLS AS A SAFETY MECHANISM TO AVOID HARMING THE ENGINE. IT HAS BEEN HAPPENING FOR YEARS. WHAT ARE THEY GOING TO DO TO PROTECT THE PEOPLE THAT ARE IN THE VEHICLES.

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2017 JEEP CHEROKEE STALLS ON RIGHT HAND TURNS USUALLY WITH AN INCLINE, BUT TWO DAYS AGO ON THE LEVEL SECONDARY ROAD IT STALLED . THERE IS AN OIL CONSUMPTION, OIL SENSOR, OR OIL PUMP PROBLEM WITH THESE CARS. THIS IS A VERY UNSAFE AND DANGEROUS FAIL SAFE. WHEN THE CAR SHUTS OFF DRIVER AND OCCUPANTS ARE AT RISK OF REAR END COLLISION. PROBLEM HAS HAPPENED 6 TIMES TO US.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE WHILE IN TRAFFIC. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED AND AN OIL CHANGE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE WARRANTY DID NOT COVER THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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MY JEEP HAS LESS THAN 30,000 MILES ON IT AND I KEEP UP TO DATE ON OIL CHANGES (EVERY 500 MILES); HOWEVER, WHEN THE 5,000 MILE MARKER STARTS APPROACHING I WILL BE IN DRIVING IN A FORWARD MOTION AND THE DASHBOARD WILL LIGHT UP SAYING "SHIFT TO NEUTRAL OR PARK", THE GAS PEDAL TIGHTENS UP TO THE POINT I AM NO LONGER ABLE TO STEP ON IT ANYMORE, AND THE STEERING WHEEL TIGHTENS UP AND I CAN NO LONGER MOVE THAT. AT THIS POINT MY VEHICLE JUST COMPLETELY STOPS IN THE MIDDLE OF DRIVING. THE MOST RECENT TIME (4,100 MILES AFTER MY LAST OIL CHANGE) I WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY THE OTHER DAY AND THIS SAME THING HAPPENED. IT TAKES ABOUT 4 MINUTES FOR THE CAR TO START WORKING AGAIN, BUT THIS IS AN EXTREMELY UNSAFE ISSUE THAT SHOULD NOT BE HAPPENING. I HAVE HAD THIS ISSUE HAPPEN MULTIPLE TIMES IN THE PAST, AND THE DEALERSHIP SHRUGGED IT OFF. I HAVE HAD ENOUGH OF THIS, A VEHICLE (EVEN WITHOUT A RECENT OIL CHANGE, LET ALONE A VEHICLE THAT IS UP TO DATE ON OIL CHANGES AND HASN'T HIT THE 5,000 MILE MARKER) SHOULD NOT COME TO A COMPLETE STOP IN THE MIDDLE OF DRIVING. THIS IS A HUGE SAFETY HAZARD. OBVIOUSLY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE. AT ANY POINT, I FEEL AS THOUGH MY VEHICLE MIGHT STOP WORKING ON ME AT A RANDOM TIME (AGAIN WITHOUT ANY WARNING WHATSOEVER) AND CAUSE ME TO BE IN A SEVER ACCIDENT. THIS IS NOT A MATTER TO TAKE LIGHTLY, I HAVE BEEN CONTACTING MY DEALERSHIP AND HAVE YET TO HAVE ANY HELP/ ISSUES RESOLVED.

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TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

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CAR STALLS GOING DOWN ROAD COME TO FIND OUT WAS DOWN ALMOST 2 QUARTS OF OIL. TOOK VEHICLE TO DEALER AND SERVICE ADVISER INFORMED ME THAT IT WILL BURN A QUART EVERY 2000 MILES OR SO AND I WILL JUST HAVE TO KEEP ADDING OIL. JEEP KNOWS ABOUT THIS AND ITS COMMON FOR THIS TYPE OF ENGINE, NOTHING THEY CAN DO CAR BARELY HAS 14000 MILES

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SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!

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VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!

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AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.

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