Home · 2017 Jeep Cherokee · Complaints

What 1,322 owners told NHTSA about the 2017 Jeep Cherokee

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,322)Crash / fire / injury (33)Transmission & drivetrain (639)Electrical system (341)Engine (256)Speed control (60)Brakes (56)Steering (45)Electronic Stability Control (esc) (42)Airbags (26)Fuel system (18)Driver assistance (17)

256 of 1,322 complaints match · Engine · clear filters · page 6 of 11

May 9, 2020Speed controlEngine

WHILE DRIVING THE VEHICLE, THE ENGINE JUST SHUT OFF AND ALL WARNING LIGHTS WERE DISPLAYED. LUCKILY I WAS NOT IN HEAVY TRAFFIC OR ON HIGHWAY. HAD TO WAIT ABOUT 30-45 SECONDS BEFORE IT WOULD RESTART. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH ( APRIL). IS THERE A RECALL FOR THIS. I'VE LOOKED INTO THIS PROBLEM AND THERE ARE SEVERAL COMPLAINTS OF THIS SAME ISSUE. *TR

NHTSA ODI 11323957

Apr 29, 2020Electrical systemEngine

ENGINE KEEPS SHUTTING DOWN WHILE DRIVING ON STREET OR HIGHWAY. 5 TIMES SINCE 9/19. DEALER REPLACED ENGINE AND PROBLEM CONTINUES

NHTSA ODI 11322700

Apr 29, 2020Engine

INTERMITTENTLY, UPON STARTING THE JEEP WILL DISPLAY AND "SERVICE SHIFTER" WARNING ON MY DASH WITH ALL GEARS INDICATORS (PRNDL) ILLUMINATED IN RED. I AM ABLE TO MOVE THE SHIFTER AND CAN EVEN OPERATE THE VEHICLE BUT, IT FEELS UNSAFE. I HAVE HAD MIXED SUCCESS WITH TURNING THE JEEP OFF AND RESTARTING BUT, MOST OF THE TIME, IT SUCCEEDS IN ELIMINATING THE WARNING AND THE RED LIGHTS. I HAVE SEEN THIS ISSUE POSTED ON VARIOUS WEBSITES AS AN ISSUE FOR A NUMBER OF JEEP MODELS. GUIDANCE OR, A RECALL MAY BE IN ORDER. I WOULD APPRECIATE EITHER.

NHTSA ODI 11322721

Apr 8, 2020Transmission & drivetrainEngine

THIS CAR BURNS OIL AT AN EXTREME RATE, I'VE HAD IT CHECKED OUT FOR CONSUMPTION TESTS AFTER EVERY 1,000 MILES- IT IS ALWAYS LOW ON OIL. WITH NO ANSWERS FROM JEEP WHO IS PERFORMING THESE TASKS. CURRENTLY THE CAR HAS BEEN SINCE ABOUT 25,000 MILES- (IM SITTING AT 51,000 NOW) SHAKING BETWEEN GEARS, THE RPM GAUGE TAC JUMPS AROUND, THE CAR SEEMS TO STRUGGLE RUNNING. EVERY TIME THE CAR IS TAKEN IN - I'M TOLD THE CAR IS RUNNING CORRECTLY EVEN WITH HIGH OIL CONSUMPTION AS WELL AS ISSUES WITH TRANSMISSION AND THAT THIS IS JEEPS STANDARD. I HAVE YET TO HAVE ANYTHING RESOLVED SINCE I'VE BEEN TOLD THERE ARE ZERO PROBLEMS OR THE DEALERSHIP CANNOT REPLICATE THE ISSUES I'VE HAD. A LESS THAN 3 YEAR OLD CAR SHOULD NOT BE BURNING MORE THAN A QUART OF OIL EVERY 1,000 MILES. THIS IS A CAR THAT HAS A STANDARD OF GETTING OIL CHANGES EVERY 6,000 MILES. HOW IS THIS FOLLOWING JEEPS STANDARD. IF I FOLLOWED THIS STANDARD I WOULD BE PULLING MY CAR INTO A DEALERSHIP EVERY RECOMMENDED 6,000 MILES WITH ZERO OIL. I'VE HAD A STARTER EXPLODE IN MY ENGINE, HAD IT FIXED FOR IT TO ONLY DO THE SAME ISSUE A WEEK LATER. WHEN IN MOTION MY ENTIRE CAR HOPPS AROUND, ITS NEARLY IMPOSSIBLE TO TAKE IT ON THE EXPRESSWAY BECAUSE I KNOW ITS SO DANGEROUS. I CANNOT TRUST THIS CAR GOING OVER 55 MILES AN HOUR. I'VE GIVEN UP HOPE IN JEEP AND STILL CONTINUE TO GET MY REGULAR WORK DONE TO KEEP THE CAR BARELY FUNCTIONING. 51,000 MILES. A CAR THAT AS GOTTEN AN OIL CHANGE EVERY 1,000 MILES THE LAST TWO YEARS. AND HAS HAD COMPLETE REGULAR WORK DONE ON IT. THIS IS NOT OKAY. THIS IS DANGEROUS. *TR

NHTSA ODI 11320614

Mar 11, 2020Engine

WHILE DRIVING THE VEHICLE, IT WOULD GO INTO LIMP MODE AND SHUT ITSELF DOWN WHILE DRIVING. THIS HAS HAPPENED DURING 3 DIFFERENT PERIODS TIME NEAR THE OIL CHANGE INTERVAL, OCCURRING 3+ OR MORE TIMES DURING EACH PERIOD. AFTER COMPLAINING ABOUT IT TO THE DEALERSHIP, WITH THE 3RD OCCURRENCE, THEY CHECKED THE OIL PRIOR TO CHANGING IT NOTING THERE WAS NO OIL IN THE PAN. AFTER PERFORMING A FUEL CONSUMPTION TEST, IT WAS NOTED THAT THE ENGINE BETWEEN 6,000 AND 7,000 MILES (OIL CHANGE TIME) LOST OVER 1.25 QUARTS OF OIL. BETWEEN 0 AND 6,000 MILES, MINIMAL TO NO OIL WAS LOST, BUT BETWEEN 6,000-7,000 THE OIL WOULD DROP SIGNIFICANTLY WITH NO OBVIOUS REASON WHY. THE DEALERSHIP MENTIONED THEY HAVE HAD OTHER CUSTOMERS WITH A SIMILAR ISSUE. IF IT WAS UNDER WARRANTY, THEN JEEP WOULD LIKELY REPLACE THE ENGINE, BUT SINCE NO LONGER UNDER WARRANTY (EXPIRED AT 60,000 MILES), I WOULD NEED TO REPLACE ENGINE OR TEAR DOWN TO DIAGNOSE THE ISSUE.

NHTSA ODI 11317481

Mar 10, 2020Transmission & drivetrainEngine

DRIVING 2017 JEEP WITH ONLY 40,000 MILES DOWN A MAJOR HIGHWAY.. BATTERY LIGHT CAME ON AND JEEP STALLED ALMOST CAUSING ACCIDENT. WENT TO DEALER FOR REPAIR, WAS TOLD IT NEEDED AND OIL CHANGE?!! UNACCEPTABLE!! IF ISSUE ISN'T CORRECTED, LEGAL ACTION WILL BE PURSUED.

NHTSA ODI 11317349

Mar 7, 2020Engine

THE ISSUE STARTED WHILE I WAS TRAVELING DOING 60 MILES PER HOUR ON THE HIGHWAY WHEN SUDDENLY I HAD ZERO ACCELERATION. IT WAS AS THOUGH I WAS IN NEUTRAL . I STOPPED ON THE HIGHWAY PUT THE VEHICLE IN PARK THEN BACK INTO DRIVE. STILL NO RESPONSE . I ALLOWED THE VEHICLE TO ROLL BACK IN NEUTRAL THEN PUT IT IN DRIVE . IT ENGAGED INTO DRIVE BUT ONLY FOR A SHORT TIME . I HAD THE VEHICLE TOWED TO JEEP WHERE THE PROBLEM WAS "FIXED" . ONLY IT'S NOT FIXED . THE TRANSMISSION WILL NOT DISENGAGE WHEN SLOWING DOWN .

NHTSA ODI 11316758

Feb 26, 2020BrakesEngine

JEEP THROWING 'SERVICE SHIFTER' MESSAGE AND LIGHTING UP THE ENTIRE SHIFTER. LOCKING BRAKES, STEERING WHEEL AND WHEN TRYING TO TURN THE CAR OFF IT ONLY CONTINUOUSLY TRIES TO TURN OVER INSTEAD OF SHUTTING OFF. THIS STARTED AS SOON AS I PULLED OUT OF MY DRIVEWAY ON A STRAIGHT NEIGHBORHOOD ROAD.*DT CONSUMER WAS TOLD BY THE DEALER WIRING HARNESS IN THE SHIFTER NEEDED TO BE REPLACED OR REPAIRED AND COULD NOT GUARANTEE A PERMANENT FIX. VEHICLE WAS TRADED IN AND CONSUMER NO LONGER HAS THE VEHICLE.*JB

NHTSA ODI 11311656

Feb 26, 2020Engine

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED 6 TIMES WITHIN TEN DAYS. THE VEHICLE WAS TAKEN TO LEBANON CHRYSLER DODGE JEEP RAM (518 W MAIN ST, LEBANON, OH 45038) WHERE THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE FOR 2000 MILES AND TO THEN HAVE THE VEHICLE TESTED FOR OIL CONSUMPTION. THE CONTACT WAS INFORMED THAT DEPENDING ON THE RESULT, THE MANUFACTURER MAY CHOOSE TO REPLACE THE ENGINE FREE OF CHARGE. THE OIL WAS TOPPED OF HOWEVER, NO ADDITIONAL MECHANICAL REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,732.

NHTSA ODI 11311670

Feb 25, 2020Engine

MY 2017 JEEP CHEROKEE HAS SHUT OFF WHILE DRIVING 6 TIMES IN A WEEK AND A HALF. ITS ALWAYS WITHIN A FEW BLOCKS OF START UP. THERE ARE NO WARNING LIGHTS, THE CAR JUST SHUTS OFF WHILE DRIVING AND TAKES SEVERAL ATTEMPTS TO START IT BACK UP. ALL 6 TIMES IT HAS BEEN WHILE DRIVING LESS THAN 25 MILES AND HOUR AND HAS OCCURRED WITHOUT WARNING. TOO SCARED TO DRIVE IT ON THE HIGHWAY. WE HAD IT TO THE DEALERSHIP BEFORE WITH AN ISSUE WITH THE "SERVICE SHIFTER" LIGHT COMING ON AND ALL THE LIGHTS ON THE SHIFTER WERE LIGHTING UP AND CAUSING THE CAR TO SHUT DOWN. AT THAT TIME, THEY SAID IT WAS THE SHIFTER BEZEL AND THEY REPLACED IT. NOW WE ARE NOT GETTING A WARNING LIGHT AT ALL BEFORE THE CAR DIES. THIS IS AN EXTREME SAFETY ISSUE AND I AM ACTUALLY SCARED TO DRIVE MY JEEP THAT I HAVE HAD FOR LESS THAN 3 YEARS. WHEN TALKING TO THE DEALERSHIP, THEY ARE SAYING THEY HAVE HAD NO REPORTED ISSUES WITH THIS BEFORE. WE WILL FIND OUT TODAY WHAT THEY SAY AND I WILL REPOST. I AM VERY UPSET THAT THERE ARE SO MANY COMPLAINTS ON HERE FOR THE SAME THING AND NO ONE HAS DONE ANYTHING ABOUT IT. ALSO, WHEN WE SCHEDULED THE APPOINTMENT WITH CRONIN CHRYSLER DODGE JEEP RAM IN LEBANON OHIO, WE WERE TOLD THEY NO LONGER GIVE LOANER VEHICLES. WHEN DID THIS CHANGE? ESPECIALLY FOR AN ISSUE WITH A VEHICLE THAT IS AN OBVIOUS MANUFACTURER ISSUE.

NHTSA ODI 11311343

Feb 6, 2020Transmission & drivetrainSpeed controlEngine

AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.

NHTSA ODI 11307562

Feb 5, 2020Transmission & drivetrainEngine

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11307194

Jan 30, 2020Engine

COMPLETELY SHUTS DOWN WHEN DRIVING WITH 30% OIL LIFE REMAINING WITH NO WARNING. YOU LOOSE ALL POWER STEERING AND CONTROL.

NHTSA ODI 11306190

Jan 28, 2020Engine

WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.

NHTSA ODI 11302662

Jan 24, 2020Engine

I BOUGHT THIS VEHICLE BRAND NEW. SINCE ABOUT 30K I HAVE BEEN COMPLAINING THAT IT IS RANDOMLY SHUTTING OFF WITHOUT WARNING, REGARDLESS OF SPEED. NO ENGINE POWER, AND NO POWER STEERING. I HAVE BEEN TOLD THIS IS A FAIL SAFE DUE TO LOW OIL. I HAVE FOLLOWED THE FCA GUIDELINES AND DEALERS FOR OIL CHANGES AND CANT REALLY MAKE BETWEEN CHANGES. I HAVE DONE MULTIPLE OIL CONSUMPTION TESTS BETWEEN TWO DEALERS BC I AM TOLD IT DOESNT BURN ENOUGH FOR FCA STANDARDS TO REPLACE THE ENGINE. I HAVE CALLED AFTER IT DIED OUT TO ASK FOR A TOW IN AND HAVE BEEN DENIED AND TOLD IT JUST MEANS ITS TIME FOR AN OIL CHANGE. I HAVE TO HAVE AN IGNITION COIL REPLACED ON TWO SEPARATE INCIDENTS, REPROGRAMMING OF THE SHIFTER PCM, AND REPLACED THE PCM. IT WASNT TILL MY LATEST INCIDENT THAT I RECORDED IT AND POSTED THE VIDEO TO TWITTER THAT AN FCA REP REACHED OUT TO ME TO 'HELP'. I WAS TOLD I STILL NEED TO DO OIL TESTING BC I HAVE TO FAIL 3 IN A ROW FOR FURTHER TESTING REGARDLESS OF A HISTORY OF THE PROBLEM CONTINUING AND NOT GETTING BETTER. 1ST TEST IT WAS ONLY HALF A QUART. DIDNT EVEN MAKE IT TO THE 2ND BEFORE THE CAR SHOOK VIOLENTLY, LOST POWER, WOULDN'T ACCELERATE AND I HAD TO BE TOWED IN. 1ST WAS TOLD THE MULTIAIR ACTUATOR WENT OUT AND FCA AGREED TO PAY FOR IT, AS IM AT 73K. THEN I HEAR NOTHING FROM ANYONE FOR 8 DAYS TILL I CALL THE DEALER AND IM TOLD THEY ARE WAITING ON SPARK PLUGS. 20MINS LATER THE FCA REP CALLS AND SAYS THE ENGINE NEEDS TO BE REPLACED. THEY FOUND, METAL SHAVINGS INSIDE, SCORCHING, A PIECE OF THE EXHAUST VALVE MISSING AND LOST INSIDE THE ENGINE. HOWEVER FCA WILL ONLY PAY FOR 1500 LEAVING THE REST OF THE BILL TO ME FOR SOMETHING THATS NOT MY FAULT AND AN ISSUE THEY CONTINUE TO IGNORE. HAD THEY INVESTIGATED THE PROBLEM EARLIER REGARDLESS OF THEIR OIL BURNING RULES THEY WOULD HAVE FOUND THE VALVE WAS CRACKED. FCA SAYS THEY ARE NOT SAYING ITS MY FAULT BUT ARE HIDING BEHIND THE WARRANTY.*DT*JB

NHTSA ODI 11301739

Jan 22, 2020Engine

VEHICLE CAN STOP ABRUPTLY DUE TO LOW OIL AS THIS ENGINE IMPROPERLY BLOWS OIL OUT THE EXHAUST AT A VERY HIGH RATE. OUR VEHICLE BLOWS OUT 1 QUART OF OIL EVERY 1,000 MILES. THE DEALER HAS BEEN MONITERING THIS PROBLEM SINCE OCTOBER 2019 WHEN I FOUND THE OIL LEVEL WAS DOWN 2 QUARTS. THE DEALER WILL NOT CORRECT THE PROBLEM OR ELEVATE THE PROBLEM TO THE MANUFACTURER. WE ARE LEFT WITH A LEMON. WE PURCHASED THIS VEHICLE NEW FROM THE DEALER IT HAD 11 MILES AT PURCHASE.THIS VEHICLE REQUIRES A VALVE REPAIR OR A NEW ENGINE.

NHTSA ODI 11301066

Jan 19, 2020Transmission & drivetrainEngine

ON JANUARY 18 2020 I WAS DRIVING AND AFTER ONLY A MILE FROM HOME, COMING TO AN INTERSECTION YIELDING TO GO LEFT, MY CAR COMPLETELY WITHOUT WARNING STALLED IN THE MIDDLE OF AN INTERSECTION. I TRIED TO RE-START AND TOOK ABOUT 10 MINUETS GET IT TO RESTART. I WAS DRIVING THE MILE HOME WHEN THEN I GOT A 'OIL PRESSURE LOW LIGHT'. I DID AN OIL CHANGE THAT AFTERNOON TO FIND MY CAR ONLY HAD 2 QUARTS OF OIL REMAINING. MY CAR IS BURNING OIL. I DO REGULAR OIL CHANGES. THERE ARE NO LEAKS. I HAD NO WARNING FROM MY CAR THAT MY OIL WAS LOW. ALTHOUGH THE FEATURE TO TURN OFF MY CAR WORKED PROPERLY IN THE EVENT OIL IS LOW, MY CAR IS BURNING A LARGE AMOUNT OF OIL AND NOT GIVING ME A LOW OIL WARNING BEFORE TURNING OFF MY CAR. THIS COULD HAVE BEEN MUCH WORSE AND HAPPENED ON THE HIGHWAY WHICH I GENERALLY TRAVEL. THESE MODEL CARS NEED TO BE FIXED FROM BURNING OIL AND DRIVERS ALERTED TO WHEN THEIR OIL STARTS TO BECOME LOW, NOT JUST SHUT OFF IN THE MIDDLE OF THE ROAD.

NHTSA ODI 11300273

Jan 11, 2020SteeringEngine

A SERVICE SHIFTER MESSAGE COME UP ON MY OPTOMETER SCREEN 4 TIMES IN 3 DAYS. THE WARNING APPEARS IN RED LETTERS THAT ALSO HIGHLIGHT ALL GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. THIS TAKES PLACES WHEN I ATTEMPT TO START MY VEHICLE. THE VEHICLE STARTS BUT I CANNOT SHIFT THE GEARS. I HAVE READ OTHER REPORTS OF 2019 MODELS HAVING THIS HAPPEN AND CAR STOPS WHILE IN MOTION. PLEASE REVIEW THIS CASE, SO MANY JEEP CHEROKEE MODELS 2016-2020 HAVE BEEN WIDELY AFFECTED BY THIS SHIFT SYSTEM FAILURE.

NHTSA ODI 11298573

Jan 6, 2020Electrical systemElectronic Stability Control (esc)Engine

SERVICE SHIFTER THE CAR TURN OFF ON MAJOR HIGHWAY

NHTSA ODI 11297511

Jan 1, 2020Transmission & drivetrainSpeed controlEngine

CAR STARTS TO STALL AFTER 1000 MILES DRIVEN IN BETWEEN OIL CHANGES. THIS STARTED AT 30000 MILES. IT STALLS IN THE MIDDLE OF DRIVING. IT STALKS AT STOP SIGNS. THIS MY 16 YEAR OLD DAUGHTERS FIRST CAR. IT IS NOT SAFE.

NHTSA ODI 11292438

Dec 30, 2019Electrical systemEngine

SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.

NHTSA ODI 11291987

Dec 30, 2019Transmission & drivetrainEngine

TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..

NHTSA ODI 11292081

Dec 24, 2019Engine

MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.

NHTSA ODI 11291083

Dec 21, 2019Engine

WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.

NHTSA ODI 11290486

Dec 19, 2019Transmission & drivetrainSpeed controlEngine

TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.

NHTSA ODI 11290182

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Jeep Cherokee verdict →