What 20 owners told NHTSA about the 2017 Jaguar Xe

The contact owns a 2017 Jaguar XE. The contact’s wife stated that while driving at approximately 25 MPH, the vehicle unexpectedly accelerated. The brake pedal was depressed; however, the vehicle failed to respond, and no warning lights were illuminated. The vehicle accelerated to an unknown speed, causing the contact’s wife to veer off the roadway and collide with a tree, where it came to a stop. The contact’s wife reported that the engine compartment caught fire upon impact and that the air bags deployed. As a result of the crash, the contact’s wife sustained a spinal injury and bruising. The fire was extinguished by the local fire department. A Police and fire report was filed, and both report numbers were provided to the contact. The vehicle was not towed. The vehicle was towed and destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,455.

NHTSA ODI 11685696

I was involved in a car accident on May 27, 2021, in which I was rear ended by another vehicle at a high speed rate. My car was completely totaled. To my surprise, not a single airbag deployed and a passenger and I were injured in the accident. I have police reports and photos.

NHTSA ODI 11437721

TL* THE CONTACT OWNS A 2017 JAGUAR XE. THE CONTACT STATED THAT WHILE THE WIFE WAS DRIVING 20 MPH, THE FUEL GAUGE SUDDENLY DECREASED TO EMPTY AND AFTER STOPPING SMOKE WAS SCENE COMING FROM UNDER THE HOOD. AFTER LIFTING THE HOOD IT WAS DISCOVERED THAT DIESEL FUEL WAS PRESENT IN THE ENGINE COMPARTMENT AND INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER JAGUAR OF MONMOUTH LOCATED AT 105 NJ-36, EATONTOWN, NJ 07724 WHO DIAGNOSED THAT THE FUEL RETURN HOSE HAD RUPTURED CAUSING DIESEL FUEL TO LEAK. ALSO FUEL HAD LEAKED INTO THE GAPS OF THE WINDSHIELD. WHILE SERVICING THE VEHICLE IT WAS ALSO DISCOVERED THAT THE EXHAUST CSR SECTION WAS OPENING AT THE SEAMS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 17V286000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 41,000.

NHTSA ODI 11397878

I WOULD LIKE TO REPORT FOR YOUR ASSISTANCE REGARDING MY WIFE, INCI'S UNFORTUNATE ACCIDENT ON 10/04/2019. SHE IS SUFFERING SIGNIFICANT PAIN DUE TO POST-ACCIDENT STERNUM AND RIB FRACTURES. I AM REPORTING THIS ACCIDENT REPORT FOR HER. AS CLEARLY DOCUMENTED BY THE ATTACHED VIDEO CLIP, SHE COMES AT THE FRONT OF THE GARAGE AND STOPS THE CAR FOR OPENING THE GARAGE DOOR. INSTEAD OF TURNING RIGHT SIDE TO PARK THE CAR THAT ACCELERATES WITHOUT ANY CONTROL STRAIGHTFORWARD AND HITS THE WALL. ALTHOUGH THE SPACE BETWEEN THE CAR AND WALL IS APPROXIMATELY 20- 22 FEET, THE DAMAGE IN THE CAR WAS A TOTAL DUE TO THE UNINTENTIONAL AND UNCONTROLLABLE ACCELERATION INDUCED HIGH SPEED [PICTURE IS ATTACHED]. MOREOVER, SHE HITS HER UPPER FRONT CHEST TO THE STEERING WHEEL AND THE AIR BAG OF THE CAR COMES AFTER THE IMPACT. THEREFORE, SHE HAD STERNUM AND RIB FRACTURES BY THE CHEST X-RAYS AND CHEST CT IMAGES FROM THE HOUSTON IMAGING LAB. THESE FRACTURES ARE VERY PAINFUL AND CAUSING A SIGNIFICANT LOSS OF HER QUALITY OF LIFE. WE BELIEVE THAT THIS UNFORTUNATE ACCIDENT MAY BE RELATED TO THE MECHANICAL FAILURES OF HER 2017 JAGUAR XE WITH UNCONTROLLABLE ACCELERATION & MALFUNCTIONING AIR BAG. OUR CAR INSURANCE COMP., THE STATE FARM IS PLANNING TO REVIEW THE "BLACK BOX" FROM THE CAR FOR FURTHER DOCUMENTATION. WE WOULD LIKE TO INFORM YOUR OFFICE .REGARDING THIS CAR'S SAFETY DEFECTS TO PREVENT SIMILAR LIFE-THREATENING EVENTS.

NHTSA ODI 11269774

TL* THE CONTACT OWNS A 2017 JAGUAR XE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK, ROLLED AWAY, AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10959810