What 758 owners told NHTSA about the 2017 Hyundai Sonata

I was involved in a severe motor vehicle collision in a 2017 Hyundai Sonata. The airbags failed to deploy during the crash. I sustained serious injuries and was transported from the scene by EMS. This vehicle has known safety recalls, and I believe the airbag non-deployment may indicate a safety defect.

NHTSA ODI 11711495

Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not been reproduced or confirmed The car was inspected by a third party appraisal company for damages amounts There were no lights on at all before the accident and I am pretty certain that the dealership cleaared the codes before selling me the car

NHTSA ODI 11708579

I am reporting a serious safety defect involving a vehicle purchased from [XXX] on [XXX]. The vehicle was later involved in a collision that resulted in a total loss. According to the police report, I was not at fault. During this crash, none of the airbags deployed, which indicates a possible defect or prior undisclosed issue with the airbag system. The vehicle was sold with a warranty and was represented as safe and road-ready. The dealership also provided and managed the full-coverage insurance policy. However, the total-loss claim has been delayed and obstructed, and the dealership has not taken responsibility for ensuring the vehicle’s safety or functionality. There is significant concern regarding the condition of the vehicle prior to sale. Records show that Byrider cleared the vehicle’s computer on July 16, 2025, less than a month before purchase. This may have erased important diagnostic information, including any prior airbag-system faults. Clearing the computer in this manner raises questions about whether a known issue was hidden or whether mandatory diagnostic data was removed before the sale. At the time of purchase, I signed an airbag disclosure form in which Byrider stated: •They had “no knowledge of any reason why the airbag system would not operate properly,” and •They “cannot guarantee that the airbag system will deploy in the event of an accident.” Despite this disclosure, the fact that the airbags did not deploy in a crash severe enough to total the vehicle suggests a significant safety defect, potential misrepresentation, or a failure to comply with federal safety requirements. Airbag non-deployment in a total-loss collision indicates a system failure that poses a serious risk to consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703144

Power relay has been replaced several times, air bags did not deploy with either wreck and loss control of steering causing a crash which bent the frame. Hyundai never once contacted me regarding this defective car they replaced motor in because of knock sensor and im lucky to be alive. On one of the accidents in February there was an error message that popped up right before I had the wreck and it was an error message wrong with the cars transmission system or something like that I had the dealership who said there was no codes on that car and I had my own personal mechanic who had codes pop up on that car that the dealership hid

NHTSA ODI 11680709

The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.

NHTSA ODI 11511197

Airbags did not deploy when involved in a 30mph front end collision. Driver sustained injuries from seatbelt and whiplash.

NHTSA ODI 11489908

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, ANOTHER VEHICLE MADE AN ILLEGAL-U TURN AND CRASHED INTO THE DRIVER SIDE. THE REAR DRIVER SEAT AIR BAG DEPLOYED PARTIALLY BUT NO OTHER AIR BAGS DEPLOYED. THE CONTACT AND HER HUSBAND SUSTAINED WHIPLASH BUT NO MEDICAL ATTENTION WAS SOUGHT. IN ADDITION, THE CONTACTS DAUGHTER WHO WAS SEATED IN THE REAR OF THE VEHICLE AND WAS NOT WEARING A SEAT BELT MENTIONED ENCOUNTERING WITH AIR BAG DEBRIS. THE CONTACT HAD UNDERLYING RESPIRATORY CONDITIONS AND DUE TO THE DEBRIS INTENDS TO VISIT A DOCTOR. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE POLICE TO A LOT WHERE GEICO INSPECTED THE FAILURE BUT FURTHER INFORMATION WAS PROVIDED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

NHTSA ODI 11355098

I WAS IN A COLLISION IN WHICH I WAS GOING 10 MPH AND THE OTHER CAR WAS GOING 45 MPH ON A DIVIDED HIGHWAY INTERSECTION. MY AIRBAGS DEPLOYED. HOWEVER, WHEN THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED IT SHOT THE HYUNDAI LOGO FROM THE STEERING WHEEL INTO MY ARM AT 200 MPH. THE ONLY INJURY THAT I SUSTAINED WAS FROM THE "H" LOGO THAT WAS PROPELLED INTO MY RIGHT FOREARM; I SUSTAINED A DEEP BONE BRUISE/MINOR IMPACT FRACTURE. WHEN I REPORTED THIS TO HYUNDAI THEY INVESTIGATED AND DETERMINED THAT THE AIRBAGS DEPLOYED PROPERLY AND THAT I SHOULD EXPECT THE LOGO TO BE SHOT FROM THE STEERING WHEEL ALONG WITH THE AIRBAG. HOWEVER, I ALSO OWN A 2011 HYUNDAI AND THE STEERING WHEEL DOES NOT HAVE A SEPARATE LOGO BUT AN IMPRINTED "H". I DON'T THINK THAT WHEN AN AIRBAG DEPLOYS IT SHOULD SHOOT ANYTHING EXCEPT FOR THE AIRBAG. THE LOGO HIT MY ARM BUT IF IT HIT MY EYE I WOULD HAVE LOST MY EYE. IF IT HIT MY THROAT IT COULD HAVE COLLAPSED MY AIRWAY. AIRBAGS ARE SUPPOSED TO PROTECT YOU AND NOT CAUSE INJURY. I DON'T UNDERSTAND WHY I SHOULD HAVE ANTICIPATED THAT THIS PIECE WOULD BECOME A PROJECTILE IN AN ACCIDENT, OR WHY ITS ACCEPTABLE.

NHTSA ODI 11192058

I TAPPED A CAR IN FRONT OF ME GOING LESS THAN 5 MPH, NOT EVEN A SCRATCH ON EITHER CAR, BUT THE STEERING WHEEL & THE DRIVER AIRBAG DEPLOYED, CAUSING CUTS, BRUISES, & SCRAPES. THE OFFICER, THE EMT, AS WELL AS THE OTHER DRIVER HAVE NO IDEA WHY THEY WOULD GO OFF IN SUCH A SLOW, LIGHT TAP. THE DAMAGE TO ME, AS WELL AS THE INCONVENIENCE IS DISTURBING.

NHTSA ODI 11114311